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The aims of this study were to investigate the structural relationship between the awareness of North Korea, the effectiveness of tourism ODA, and attitudes towards tourism ODA among university students. To achieve the purpose of the study, a questionnaire was designed after the review of previous studies, and then the online survey was fielded December 7-21, 2020, administering the survey to a convenience sample of university students. The reliability and validity of the model was verified and seven paths presented were statistically significant, and the path (environmental effects of Tourism ODA and attitudes towards tourism ODA) was not significant. Based on the study’s findings, this study discussed academic ccontributions, practical implications, and research limitations. The results of this study provided empirical information on the awareness of the effectiveness of tourism ODA and ODA policy.

The purpose of this study is to confirm the difference between psychological well-being and Job satisfaction with the demographic characteristics of tourism industry employees. In order to achieve the purpose of the study, a survey was conducted for employees in the national tourism industry(hotel, airline, travel agency, convention, restaurant). 150 copies of the questionnaire were distributed and the final 138 copies were used as analysis data. SPSS ver. Using the 23.0 program, frequency analysis, reliability analysis, factor analysis, and One-Way ANOVA were conducted. As a result, first, it was found that among the demographic characteristics(Age, marriage, family type, education, position, department of work, number of years worked) of the employees of the tourism industry, only ‘educational background’ had a difference. Specifically, it was confirmed that there was a significant difference in psychological well-being between junior college graduation groups and graduate school graduation groups. In particular, the average value of psychological well-being was high in the graduate school group. Second, there was no difference in the demographic characteristics and job satisfaction of the tourism industry employees. The psychological well-being of employees of the tourism industry is an important indicator for job satisfaction in the organizational aspect and life satisfaction in the personal aspect. Therefore, when the tourism industry manages human resources according to the ‘educational background’, It is suggested that there is a need to prepare a human resource management plan that can increase psychological well-being.

This purpose of this study is to verify the effect of bakery-based food space design on customer emotions and revisit intention. Food space design was divided into food styling and dining space desing, and customer emotions and revisit intention were composed of a single factor. To achieve the goal, a survey was conducted on customers who purchased bakeries at hotels and restaurants. The survey was conducted from 1 May 2020 to 1 June 2020 using the Google Online Questionnaire. 293 collected questionnaires were used for statistical analysis. The results of the hypothesis are as follows: (1) Food styling and dining space design have positive effect on customer emotions. (2) Dining space design and customer emotions have positive effect on revisit intention. (3) Food styling and dining space design have on the revisit intention by mediating customer emotions. The results of this study theoretical and practical implications for the marketing strategy of restaurant business.

The global spread of Covid-19 has been a serious threat to the tourism industry. Despite the massive damage, companies are implementing various measures to survive and adapt to the environment. The purpose of this study was to examine the specific strategies implemented by hotel companies. To achieve the research objectives, “Bigkinds”, a news search and analysis tool of the Korea Press Promotion Foundation, was used, and the time range was from January 1 to December 31, 2020. Through the analysis of the contents of news articles, the hotel company's specific marketing strategies, which were difficult to access at the academic level, and the commonalities in responding to crises caused by changes in the external environment were derived. First, hotel companies were introducing untact technologies. Second, hotel companies are developing food and beverage products suitable for the current situation and changing their sales channels. Third, hotel companies are diversifying package products with low-price policies while changing their sales channels. Based on the analysis results, the limitations of this study and subsequent research directions with theoretical and practical implications were presented.

This study focused on verifying effects among self-determination and planned behavior and planned behavior and behavior intentions. Research results showed that, first, intrinsic motivation has positive (+) effects on attitude, subjective norms, and perceived behavior control. Second, extrinsic motivation has negative (-) effects on attitude, subjective norms, and perceived behavior control. Third, attitude and perceived behavior control has positive (+) effects on behavior intentions. However, subjective norms and behavior intentions did not display statistically significant influential relationships. Based on these research results, it is shown that decisions to participate in the boycotts of potential Japanese tourism consumers are behaviors planned by one’s own independent decisions.

The purpose of this study is to demonstrate the causal relationship between compassion and trust in the relationship between CSR(corporate social responsibility) authenticity and customer satisfaction, and at the same time verify the dual mediation effect of compassion and trust. As for the sample, a survey was conducted on Koreans using domestic airlines for the past year, and a total of 318 samples were used for empirical analysis. As a result of the study, the effect of CSR authenticity on compassion, the effect of compassion on trust, and the effect of trust on customer satisfaction were significant. In addition, the effect of CSR authenticity on customer satisfaction and the double mediation effect of competition and trust were also significant, and all hypotheses were supported. The implication of this study is that it demonstrated the double mediating effect of competition and trust in the relationship between CSR authenticity and customer satisfaction for domestic airline customers. Therefore, this study will greatly contribute to the spread of a compassionate service culture and trust formation of low cost airlines in the future.

The current study aims to examine the roles of airline's corporate social responsibility(CSR). Specifically, the effect of airline's environmental CSR on passengers’ attitude towards the airline and loyalty was investigated. The relationship between passengers’ attitude and loyalty was also examined. In addition, the moderating function of environmental concern was verified. The conceptual model of the study was designed based on the previous research and the research model was empirically tested. The web-based survey was conducted and analyzed the data collected from the 426 passengers who had traveled abroad by airplane within one year because the passengers should recall their flight experience. The analysis results indicated that the airlines’ environmental CSR activities influenced passengers’ favorable attitude and enhanced their loyalty; and the effect of passengers’ attitude on loyalty was also significant. Moreover, environmental concern played a significant moderating role in the relationship between airline's environmental CSR activity and customer attitude. The results of the research provided academic and practical implications.

This study aims a analyze the process on the work-life balance was studied through grounded theory analysis for employees engaged in the tourism industry. For this, it interviewed a total of 20 hotel workers, casino workers, and restaurant workers and through open coding, the major concepts of work-life balance were ultimately drawn out into 163 concepts, 42 subcategories, and 16 categories. Also, a paradigm model that is the analytical frame of axial coding was applied and each category that was drawn from the data was structuralized using central phenomena, causal factors, contextual factors, moderating factors, interaction strategies, and results and their connecting relationships were analyzed. As a result, a paradigm model of work-life balance was presented and based on the paradigm model, attributes and dimensions of each category were classified. Finally, through the derivation and elaboration of the core categories, the core category for work-life balance in this study was summarized as 'Efforts to realize each goal based on the balance of family life'. An understanding of work-life balance and efforts to balance work-life through work-family balance, work-leisure balance, and work-growth balance were studied. Through this study, the purpose of this study is to contribute to the understanding of the practical support system of employees, and through this, the purpose of presenting data so that the tourism industry can guide the work-life balance support system in a desirable direction.

In this study, physical, emotional, social, intellectual, and mental wellness were set as sub-factors of wellness tourism as an effort to bring the mind and body to an optimal state, and the effects of these factors on subjective feelings of happiness and revisit intentions were examined. For the questionnaire, 220 valid questionnaires targeting wellness tourism experiences were used to verify the causal relationship by using SPSS 23.0, and a multiple regression analysis was conducted on the effect of each factor on subjective feelings of happiness and revisit intention. Thus, wellness tourists have been shown to improve physical health through tourism activities, reduce stress, take a break, find mental health, and find the meaning of social relationships through experiences they experience with people they share. And then, it was found that wellness tourists can influence the loyalty of tourism products through tourism activities, and it was confirmed that these factors become major factors for consideration of tourism products. In addition, through this, practical and theoretical implications are provided.

Based on studies on the effect of the type of supervision of senior managers in the cooking department, which is highly dependent on human resources, on the job satisfaction of the successor, and studies that self-efficacy regulates the relationship of the type of supervision to job satisfaction, this study examined the results of the type of supervision of senior managers in the hotel cooking on the job satisfaction of the successor. The purpose of this study is to investigate how the various types of supervision of senior hotel cooks affect the job satisfaction of the incoming members, investigate the influence that the effects can be adjusted to self-effectiveness, and present desirable types of supervision to enhance the job satisfaction of hotel cooks. If many prior studies were conducted with the department head and the following successors, this study was conducted more internally and "actually" on the relationship between senior managers and successors. Based on the results of this study, we discussed ways to go further, discussing that the nature of the special hotel chefs, who are highly dependent on human resources, affects the job satisfaction of their successor members according to the type of supervision of senior managers. We also discussed the implications and future direction of how to improve job satisfaction for the incoming members.

This study verified the effects of rural tourism service quality on satisfaction, revisit intention and flow's mediating effect. As a result, it were rurality and reliability that rural tourism service quality‘s factors effects tourist's flow. And satisfaction, revisit intention increased as tourist's flow increased. Flow had a complete mediation effect between rurality and satisfaction, revisit intention. In addition, flow had a partial mediation effect between reliability and revisit intention. In other words, consumers want rural tourist destinations to be more rural and have the expertise to give them trust. Therefore, It is necessary to investigate what consumers want to be rural amenity and to consider what is important to gain consumers' trust.

As global LCC(Low Cost Carrier) market is growing as an outstanding trend, domestic LCC market has grown as another pillar of the aviation market with remarkable pace and scale of growth. However, prior research on the selection attributes of LCC and the decision-making process of customers in Korea is insufficient. This study applied the model of goal-oriented behavior to analyze the relations among LCC selection attributes, decision-making process, desire and behavior intention. Among selection attributes, this study found that in-flight service, safety, price, airline image had impact on the decision-making process. Attitude, subjective norm, positive anticipated emotion and perceived behavior control affected desire and desire affected behavior intention in sequence. Negative anticipated emotion was the only factor with no impact on desire and mediated effect of desire between perceived behavior control and behavior intention was verified.

The purpose of this study was to find the effect of human capital on the knowledge management and management performance in hotel companies, including on moderating effect of entrepreneurship on the relationship between knowledge management and management performance. In order to achieve the purposes mentioned above, questionnaire data were collected and analyzed from 310 respondent who were employed in hotel companies located in Busan, Daegu, Gyeongju and so on. Structural equation modelling and moderating regression analysis were used to test the proposed hypotheses. Empirical survey's findings were as follows; First, human capital positively affected knowledge management. Second, knowledge management positively affected management performance, Third, entrepreneurship was shown to be positively moderated in the effect of knowledge management on management performance. These study results implies that hotel service innovation and strategic renewal of progressive entrepreneurship are able to make a significant role for the activation of management performance and at the hotel organizational level, companies must increase the competence, knowledge sharing and trust for improvement of management performance. Also, companies should take an active part in networking for enhancement of external competitiveness and customer retention attraction.

The purpose of this study is to identify the relationship between the risk perception, tourism image, and tourism decision making in cruise tourism, and further to propose theoretical and practical implications that will help resume cruise tourism by easing risk perception of the potential cruise tourists and improving the image of cruise tourism. An empirical analysis was performed using SPSS v.21.0 with 219 valid samples out of 225 samples collected in the survey. Frequency analysis, factor analysis, reliability analysis, and multiple regression analysis of the collected data were conducted. The study demonstrated that among the factors of risk perception, perception of physical risks and social risks had a negative impact on tourism images and tourism decision making, while the perception of financial risks and time loss risks was found to have no impact. Moreover, both emotional and cognitive images were found to have a positive influence on tourism decision making. The practical implications based on the above analysis results are suggesting that various publicity campaigns, promotional activities, cruise showcases, and training on cruise safety protocols for cruise-related personnel are needed to mitigate the risk perception level of COVID-19 felt by potential cruise tourists. This study was conducted only for those who had cruise tour experience and was conducted when the safety concerns of cruise tours were at the highest level due to the COVID-19 pandemics. Therefore, it would be also meaningful to conduct a follow-up study with the addition of cruise inexperienced potential tourists after the pandemic has stabilized and to compare them with the results of this study.

The purpose of this study was to investigate how employees perceived human resource management practices which are based on the Korean culture and orgnisational effectiveness in the Chaebol hotels. This study utilized the structural equation modelling to analyze structural relationships. The results of this study demonstrated that the factor of 'performance appraisal' had a positive influence on ‘distributive and procedure justice’ while the factor of ‘recruitment and selection’ had no significant influence on both organisational justice. Also ‘distributive justice’ significantly influenced ‘job satisfaction’ and ‘procedure justice’ had a positive influence on ‘job satisfaction’ and ‘turnover intention’ in the Chaebol hotels. This study found that Chaebol hotels which are associated with Korean culture which is tailored HRM practices such as ‘group goal-setting as part of performance appraisal’, ‘loyalty as much as performance’, ‘managers informally discuss individual performance’ otherwise employees considered ‘families·regions·school relations’, ‘age’, ‘seniority’ was not important in the aspect of recruitment and selection. Therefore the results of this study implied that there are different HRM practices which enact the combined with specific culture and distinctive characteristics of each organisation.

This study analyzes the subjective perception of pet dog owners regarding the selection attributes of dog-friendly pensions(lodging) using Q-methodology. A total of 27 Q-samples were extracted from prior research as well as in-depth interviews with a dog expert and 2 pet dog owners. Thirty adults who have pet dogs and have experience using dog-friendly pensions were selected as the P-sample. A Q-factor analysis showed three perception types among pet dog owners: “trusts online information,” “values price and accessibility,” and “values comfort.” The respondents of the first type highly valued online reviews as well as information on pension web sites. The second type valued affordable prices and accessible locations, while the third type valued comfort, independent space, and cleanliness. The results of this study will be a useful marketing resource for businesses in the pet dog industry such as dog-friendly pensions and hotels.

As airlines are based on human resources, securing and cultivating excellent human resources is important to airline performance. The purpose of this study is to verify how innovation behavior and learning orientation affect job performance for airline employees and to verify the mediating effect of knowledge sharing. A survey was conducted on employees of three domestic airlines. Innovation behavior and learning orientation had a direct effect on job performance and indirectly on knowledge sharing. Based on this, the following conclusions were drawn. First, the higher the innovation behavior of airline employees, the more active knowledge sharing is. The airline's open organizational culture is needed. Second, employees with high learning orientation are active in sharing knowledge. Airlines should have a culture that actively supports learning and encourages employees.Third, when knowledge sharing among airline employees increases, job performance improves. There is a need for a new education program for airlines and a process for knowledge fusion. Fourth, the mediating effect of knowledge sharing was practically verified in the influence of airline employees' innovation behavior and learning orientation on job performance.

The purpose of this study aimed to explore 1) the relationships between transactive memory system and knowledge sharing 2) the relationship between transactive memory system and team performance 3) the relationship between knowledge sharing and team performance 4) mediating effect of knowledge sharing. To achieve these purposes, questionnaire was developed based on previous study and data were collected by 5 and 4 star hotel employees in Seoul. A questionnaire survey was distributed to a total of 260 hotel employees from March 3rd, 2020 to March 27th, 2020. Among them, 214 questionnaires were used for actual analysis. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that transactive memory system has a positive effect on knowledge sharing. Second, knowledge sharing has a positive effect on team performance. Third, transactive memory system has a positive effect on team performance. Fourth, it has been found that the knowledge sharing mediating effects between transactive memory system and team performance.

This research has aimed to verify the relationship among psychological capital, organizational citizenship behavior and job performance. The results of empirical analysis are as follows: Firstly, according to the results which verify the effects of psychological capital on organizational citizenship behavior, hope, optimism and resilience, the sub-factors of psychological capital, have positive (+) effects on organizational citizenship behavior, while the effects of self-efficacy on organizational citizenship behavior are insignificant. Secondly, according to the results which verify the effects of psychological capital on job performance, self-efficacy and optimism, the sub-factors of psychological capital, have positive (+) effects on job performance, while the effects of hope and resilience on job performance are insignificant. Therefore, that it is necessary for hotel enterprises to introduce human resource management system that can improve the psychological capital of employees is proposed. For example, as for job performance, it is necessary for internal hotel industry to adopt relatively fair personnel system, which means that it is most important to actively respond to work of employees within the hotels so as to provide confidence when executing work in the future. Systematizing correct incentive for goals is also most important.

The purpose of this study is to find out the relationship of the effect of the major selection motivation of the student majoring hotel and tourism on the major satisfaction and job preparation behavior. It has been set up, specifically, the major selection motivation as an independent variable, and the major satisfaction and the job preparation behavior as subordinate variables. Therefore, this study was conducted to identify the students' major selection motivation and improve their major satisfaction in order to find the ways of advance into the fields related to their major. In order to achieve the purpose of the study, the subjects of the study were surveyed focusing on students attending the departments related hotel and tourism in university and the period of data collection was conducted for about a month from June 1, 2020 to June 30, 2020. A total of 205 response samples was used, and the multiple regression analysis using SPSS. 21 was carried out to analyze them. As a result of the analysis, the major selection motivation had a significant effect on the course satisfaction and the factor of social perception in the major satisfaction, while the preliminary behavior had a significant effect on intrinsic motivation and full-scale behavior had on extrinsic motivation in the job preparation behavior, showing difference in actual execution behavior depending on the situation. Lastly, it was analyzed that students with high major satisfaction had a more significant effect on the full-fledged behavior factor in the job preparation behaviors. The implications of this study based on these results, it is intended to make the department recognize the importance of the major selection motivation that should be basically understood about students, and, base on this, to be used as a basic material for substantial of education.

The purpose of this study is to study the fairness of recovery, satisfaction of recovery, customer sentiment, and intention of revisit to consumers who have experience in recovering products and services of restaurant companies. From February 1 to March 1, 2020, the survey was conducted through the Google Online Survey. A total of 280 copies were used for the study for the results. As a result, Hypothesis 1 shows that "procedural fairness and interaction fairness will have a positive effect on recovery satisfaction." Thus, hypothesis 1 was partially adopted. For Hypothesis 2, it was shown that "distributional fairness and interaction fairness will have a positive effect on customer sentiment." Thus, Hypothesis 2 was partially adopted. For Hypothesis 3, the hypothesis was adopted that "Recovery satisfaction will have a positive effect on customer sentiment." In the case of Hypothesis 4, the hypothesis was adopted that "Recovery satisfaction will have an effect of positive on the intention of re-visiting." For Hypothesis 5, the hypothesis that "customer sentiment will have a positive effect on the intention of the revisit" was adopted. Accordingly, we understood customer needs. Therefore, we strengthen the theory of consumers' behavioral rationale for service failures. It also presents suggestions for seeking practical measures for restaurant businesses.

This study attempts to analyze the effect of HMR selection attributes on consumer attitudes and repurchase intentions from a consumer perspective by approaching the process of HMR selection attributes, consumer attitudes, and repurchase intentions from a structural level. In particular, since there has been no study that specifically analyzed the relationship between HMR selection attributes and consumer attitude of eating out consumers, the conduct of this study is considered to be of research value. At the same time, it was intended to use the problem behind the rapid development of HMR selection attributes as a basis for predicting changes in consumer behavior in the ever-changing consumer market, especially by verifying the relationship between consumer attitudes and repurchase intentions. The summary of the results of this study is as follows. First, an analysis of the effect of Hypothesis 1 'HMR Selection Attributes' on 'Consumer Attitude' showed that 'Product Convenience', 'Food Taste', 'Product Diversity' and 'Product Price' have a positive effect on 'Consumer Attitude'. Second, as a result of analyzing the effect of hypothesis 2'consumer attitude' on 'repurchase intention', it was found that the 'consumer attitude' of HMR users had a positive (+) effect on the 'repurchase intention'. Third, an analysis of the effect of Hypothesis 3 'HMR Selection Attributes' on 'Re-purchase Intention' showed that 'product convenience', 'food taste', 'product diversity' and 'product price' have a positive effect on 'repurchase intention'.

In 2020, SNS is becoming an indispensable platform of the current era, with 80.1% of Korean PC and mobile users using SNS. Major SNS such as Facebook, Instagram, and Twitter are actively sharing information about their topics using hashtags. The hashtag function of SNS is expected to become a notable marketing platform in the tourism industry, including government agencies and companies related to tourism, and as the number of users of SNS increases, there is a lack of prior research using hashtags in the tourism industry. Therefore, this study wanted to identify the connection between the information Searching factors of Tourism Destinaton and the empathy of tourism Destination using hashtags and behavioral intention of Tourists according to the process. For this study, a total of 463 tourists who used hashtags to search tourist information were surveyed and based on the survey results, the research results based on various analyses were derived. The study found that the 'convenient factors', 'pleasure factors' and 'economic factors' of tourist information exploration factors using hashtags have a significant influence on the sensitivity (+) of tourists' behavior. This study can be expected to create empirical evidence for tourism-related companies and government agencies' development of marketing tools and local tourism policies by eliciting academic implications for research related to hashtags as potential tourists' in the future.

The purpose of this study is study on the service quality, effectiveness and behavior intention on the fair In order to purpose the research goal, the study conducted the survey in the venue of korean medicine bio fair in jecheon and selected the research subjects at random sampleing. If you look at the results of the study, are presented as having relatively more tourists close to women and married visitor The service quality of the fair was derived from the factors of commercial value, Contents, convenience, and information and publicity, and the effectiveness of the fair was derived from social·cultural, tourism and economic factors. In terms of service quality of the fair, commercial value, content, convenience, information and publicity had a significant effect on the social and cultural and tourism effectiveness of hosting the fair. On the other hand, only convenience in the service quality of the fair has been shown to have a significant effect on its economic effectiveness. It was also found that the social· cultural and tourism effectiveness of the fair had a significant effect on the intention of revisiting, which is the behavior intention and that the social cultural and tourism effectiveness of the fair had significant effect on the intention of recommend which is the behavior intention.

The purpose of this study was to investigate how image sharing behavior of travel destinations continues and spread on SNS. In order to achieve this goal, the effect of emotional attachment toward posting travel photos/videos both on word-of-mouth(WOM) intention to posting travel photos/videos and continuous sharing intention was investigated. Additionally, the moderating function of travel satisfaction was verified. After reviewing previous literature, the conceptual model was proposed. To empirically test the proposed model, survey was conducted targeting travelers who had posted their travel photos/videos on SNS. A total of 449 responses collected from travelers were analyzed using structural equation model analysis. The results revealed that emotional attachment to posting travel photos/videos had a positive impact on both WOM intention to posting travel photos/videos and continuous sharing intention. Additionally, travel satisfaction significantly moderated the effect of emotional attachment to posting travel photos/videos on WOM intention to posting travel photos/videos, while it did not moderate the effect of emotional attachment on continuous sharing intention. The results provide useful practical and academic implications to marketing managers.

In South Korea, the event industry has rapidly grown since the 1980s due to informatization, globalization, various experiences is projected to continue its growth along with the related industries in various fields. However, working conditions, reward systems, and other associated conditions for employees, who play a key role in the event industry, are deemed to lag behind the industry’s growing trend. Therefore, it is necessary to identify which factors of the work environment, organizational commitment, and innovative behavior are valued by these employees and help control their emotions or strengthen their intentions to stay in order to effectively create organizational performance through employee commitment and innovative behavior. This study aimed to identify the relationships between the work environment, organizational commitment, and innovative behavior in event planning companies According to the study’s results, of the work environment, reward systems affected the employees’ affective and continuance commitment, and the human environment influenced their affective and normative commitment. In addition, the physical environment influenced their normative commitment. Moreover, affective commitment had a statistically significant relationship with idea development and execution, and continuance commitment had a statistically significant relationship with idea execution. In the study, preemptive factors for achieving organizational performance more readily were derived through the process of event planning companies that leads the work environment to organizational commitment and organizational commitment to innovative behavior. The findings of this study will serve as useful reference data for effective human resources management in companies by providing them with practical implementation measures such as the creation.

In order to enforce Career decision Making Efficacy of students, this study planes to examine the relationship among Self-Leadership, Self-Esteem, and Career Decision Making Efficacy. First of all, this study examined a theoretical approach followed by a statistical analysis. The self-Communication method was conducted during January in 2020. The valid survey from 340 students majoring in Airline Service was selected and analyzed by SPSS 20.0 and AMOS 20.0 Program. The results of findings were as follows: First, only Behavior-Focused Strategies of Self-Leadership shows a significant effects both on Positive and Negative Self Esteem from Self Esteem as well as Goal Selection from Career Decision making Efficacy. Secondly, Natural Reward Strategies only shows significant effects on Positive Self Esteem and Goal Selection from Career decision making efficacy. However, Self Esteem doesn't show any direct and mediation effects on Career Decision Making Efficacy. It is required to adapt appropriate strategies such as self-Leadership reinforcement, counseling, and competence program in order to enhance Self Esteem and Career Decision Making Efficacy.

This study verified the effect of the emotional competency of the bosses perceived by hotel employees on turnover intention and the moderating effect of LMX in these relationships. As a result, the following results were obtained. First, as a result of verifying the relationship between the emotional competency of the boss on turnover intention, it was found that only the attitude competency of the emotional competency of the boss had a negative effect on the turnover intention. It was found that if the boss is achievement-oriented to seek new opportunities while overcoming difficulties, it is positive in self-awareness and evaluation, and has the ability to control his impulsive emotions, the intention to turnover decreases. Second, as a result of verifying the moderating effect of LMX in the relationship between the boss's emotional competency and turnover intention, it was found that LMX showed a moderating effect in the relationship between the attitude competency and turnover intention among the emotional competency of the boss. In other words, it was found that a higher perception of the boss's attitude capability and a high perception of the LMX at the same time resulted in lower turnover intention. Therefore, it will be necessary to strengthen the attitude competency among the boss's emotional competencies, and to make the superior-subordinate relationship a friendly relationship and the support of the organization.