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This study has researched the effect of YouTube travel contents features on flow and satisfaction. First, this study has defined the relation of effect between YouTube travel contents and users' flow. Second, it has clarified the relation of effect between users' flow and satisfaction. Lastly, it has defined the relation of effect between YouTube travel contents features and satisfaction. With these research purposes, this study suggests practical implications for YouTube travel contents strategies of travel agency through the empirical research results. The survey was conducted from January 18th to January 28th in 2019. A total of 200 questionnaires were distributed and usable 195 questionnaires were analyzed after removing 5 irresponsible questionnaires. As a result of analysis, first, the only factor of amusement has a significant positive effect on pleasure with regard to the factor of YouTube travel contents features for users' flow. Also, with respect to time distortion, both variety and amusement have a statistically significant and positive influence on pleasure. Second, users' flow has a significant impact on satisfaction. Third, YouTube travel contents features have significant positive effect on satisfaction.

The Effect of the study is investigate of festivalservicescape on festival image, emotional response, and behavioral intention for tourists participating in Jinan Ginseng Festival in 2018 Jinangun, Jeollabukdo. The Jinan red ginseng festival starts in 2013 and runs for 6 times until 2018. It is a festival held under the theme of ginseng, a special product of Jinan. The image of the festival theme is stronger than any festival. And the entrance of the festival is concentrated in one place, and the arrangement of the festival is a festival that plays a big role for the tourists participating in the festival. Therefore, the festival service landscape tries to investigate the influence of the relationship between the festival image, the emotional response and the behavioral intention. This study was to investigate the influence structure of the variables on the festival servicescape based on the theories of literature research and previous studies in order to identify the cognitive image, emotional image, emotional response, and factor structure of the behavioral intention. First, the influence of the festival servicescape on the festival cognitive image was influenced by the factors of 'fidelity', 'information', 'design' Respectively. Second, the influence of the festival servicescape on the festival emotional image has a significant influence on the factors of 'fidelity' and 'suitability' except the 'information' and 'design' Respectively. Third, all four factors of festival servicescape have a significant influence on the influence on the emotional response to festival servicecape. Fourth, all four factors of festival servicescape were found to have a significant influence on the influence of festival service landscape on behavioral intention festival cognition Image, and emotional image were all significant influences. Fifth, festival cognitive image and emotional image had significant influence on emotional response and behavioral influence on festival image. Sixth, the effect of the festival on the behavioral intentions of the emotional response showed that the higher the emotional response of the festival participants, the higher the intention to act.

Despite the current COVID-19 pandemic that has enormously bad influences on the overall tourism, in order to create the effects by continuously holding the festivals even in the post-Corona or with-Corona era, the local festivals are making efforts to diversify the frame of holding the festival. To realize the untact festival and hybrid-type festival, the MZ generation that is familiar with online environment could play a very important role. Thus, this study aimed to present the effective approach in the change process of local festivals in the future, by verifying the local festival risk factors perceived by MZ generation, their visit intention, and moderating effects of emotional benefits in the current situation. In the results of this study, all the festival quality decline risk, virus infection risk, and psychosocial risk reduced the visit intention in the negative(-) influence relation between perceived festival risk factors and visit intention of MZ generation. The emotional benefits had moderating effects on the relation between festival quality decline risk and visit intention. Thus, based on the verified results of this study, the implications were presented such as O2O strategies for festival contents, the measures for continuous experience instead of one-time experience, reorganization of online festival space & establishment of operational strategies, and the measures for management & monitoring that could increase the potential visitors’ satisfaction by narrowing the gap of on/offline boundary. This study could be used as the basic data for establishing the strategies suitable for the diversified aspect of holding local festivals in the future.

The purpose of this study is to figure out the effect relation of the quality of word-of-mouth information system of eating out product through social network services on maintaining continuous relation through empirical value, emotional response, information satisfaction, and information sharing intention. As a result of analysis, First, it showed that information quality, emotional quality among the qualities of word-of-mouth information system of eating out product have the positive effect to the empirical value through SNS. Second, it showed that the recreation quality, information quality and emotional quality among the qualities of word-of-mouth information system of eating out product have the positive effect to the empirical response. Third, it showed the recreation quality, information quality and emotional quality among the qualities of word-of-mouth information system have the positive effect to the information satisfaction. Based on this research result, it was found when the eating out product is operated by focusing on the recreation quality, emotional quality and information quality factor among SNS information system quality that reflects the consumer characteristics, its empirical value, emotional response and information satisfaction increase and the information sharing intention improves, resulting in maintaining the continuous relationship.

The purpose of this study is to find out the relationship of hotel cook's employability, personal creativity and career commitment. The results of the study were as follows: First, employability had a significant positive effect on individual creativity. Second, employability had a significant positive effect on career commitment. Third, personal creativity had a significant positive effect on career commitment. Hotel companies have to provide various opportunities for education and training at different stages of experience as well as ensure the stability of the chef's job and employment environment. In addition to menu development and cooking, this should include educational opportunities to develop managerial skills. However, since employability refers to the perception of the ability to leave one's organization and to be employed by another organization, it is necessary to ensure that the chef's ability and creativity can lead to job performance, as well as stable job performance, through various benefits and fair performance compensation to avoid leading to turnover intention

This research examines what characteristics SNS tourism information has, and it studies the methodology that provides excellent and reliable SNS tourism information to tourists through the analysis of how the characteristics influence on tourism motivation and tour site selection. Based on the results, it aims to provide implications for improving tourism satisfaction and suggesting sustainable development of tourism industry. In the results of research, the most influential factor in tourism motivation of SNS tourism information characteristics was 'accessibility,' but it showed that 'immediacy' factor did not give any impact on the tourism motivation. Also, it resulted that 'accessibility' and 'interaction' factors of SNS tourism information characteristics significantly affect tour site selection. Meanwhile, the 'immediacy' factor did not influence on tourism motivation. These results suggest that the interested parties of organizations, community, and individuals related to tourism should focus on the convenience of tourism information provided via SNS, rather than immediacy. When providing SNS tourism information, the strategies for offering accessibility to users, such as easy search, easy editing for information delivery, and easy storing method, should be prioritized over other factors.

This study is aimed to identify the influencing relationship of Hotel Kitchen Department Head’s Leadership style on chefs’ affirmative involvement, job crafting and also to verify empirically the effects of organizational support perception in the relationship between leadership styles and affirmative involvement. This study had conducted surveys which targets chefs who had worked at a Five-Star Hotel in Seoul, for at least a year or longer. A total of 391 chefs have been used in the study. The following is the summary of the study results. Firstly, the three types of leadership styles, which are, the department head’s transformational leadership, servant leadership and transactional leadership, have been found to influence most chefs’ job crafting and affirmative involvements. It has been identified that job crafting had a mediating effect in the relationship between the leadership styles and affirmative involvement. Secondly, it has been found that the Hotel Kitchen worker ‘s organizational perception had a moderating effect on all three types of leadership styles in the study. Therefore, this study aims to provide measures to effectively conduct personnel management within the Hotel Restaurant Kitchens base on the empirical analysis.

The purpose of this study is to analyze the contemporary universal trend and the relationship structure of keywords related to domestic heritage tourism using big data analysis. For this purpose, this study selected the nation's major portal Naver and Daum, and use frequency analysis, centrality analysis including degree centrality, closeness centrality, betweenness centrality, and eigenvector centrality, and community analysis of heritage tourism’s keywords. The main results of this study show that the keywords related to cultural heritage, UNESCO, world heritage, tourism, world cultural heritage, inscription, use and so on, are of high frequency and the keywords related to inscription on the UNESCO World Heritage list have the highest centrality and influence. These results will be a useful information for policy makers, marketing managers and tourism planners performing DMO’s heritage tourism work in understanding contemporary travelers’ universal cognition and in sustaining heritage tourism for the next decade.

Unlike high possibility in the market of character goods, only a few studies have been carried out regarding the purchase intention of character goods, especially targeting adults. The purpose of this research is to investigate influence of character goods’ attributes on consumer attitude and purchase intention, particularly with kakao Friends. Thus, the survey was conducted with 243 respondents who bought kakao Friends before and collected date was analyzed through structural equation modeling. Research findings show that character goods’ attributes had positive influence on consumer attitude and then, consumer attitude formed with character goods’ attributes had significant influence on purchase intention. Therefore, it aim to promote importance of marketing for character goods, add familiarity and trustworthiness into existing company image, come up with differentiated strategy to attract new customers and provide empirical date to maximize business synergy. In addition, its’s required to make good use of new concept, the character goods for the marketing effectively and expand various age-specific character marketing and fan base. Also, it’s necessary to strengthen competitiveness in the goods business in the character goods market as well as enhance usefulness of goods at the same time in order to set the marketing strategy continuously.

This study has demonstrated the impact of the human working environment of hotel and foodservice culinary employees on job satisfaction and turnover intention, and also identified factors affecting job satisfaction and turnover intentions of culinary employees. The results of this study will have a positive impact on job satisfaction and turnover intentions for hotel and foodservice culinary employees and will provide a desirable direction for the development of hotel dining organization. According to the verification about the relationship between the four factors of culinary employees' job environment and job satisfaction, a positive relationship could be seen. The four factors are the human environment which means the personal or official relationship between supervisory personnel and co-workers, the physical environment which means the facilities required for working and the amenities, welfare facilities for the workers, the salary and off days for the employees, and the compensation system related with personnel management fairness. However, the professionalism of the employees' duty and work expertise related to job placement showed no sign of relationship. As a final outcome, the physical environment and compensation system for hotel and foodservice culinary employees significantly motivated the employees' task performance. Therefore, these two factors largely influenced job satisfaction.