The paper examines the impact of tourist knowledge(consumer knowledge) on consumption emotion(positive & negative emotion) and perceived value. Tourist’s knowledge, emotion, perceived vale are defined and an overview is provided for the papers that will follow with original research. Consumer knowledge theoretically consists of two dimensions: familiarity and product knowledge. The literature review suggests that product familiarity and knowledge acquired by prior experience of products could positively affect consumers’ behavior towards consumption of those travel products. This is a quantitative study that employs the same methodology as other research to analyze survey data gathered from a matched sample of 243 outbound tourists at Incheon International Airport in South Korea. In results, tourists who have more travel knowledge tend to show greater emotional concern and perceived than those who have less knowledge; this increased level of concern leads consumers to consider the attributes of tour products when making purchase choice process. Tourists who have greater knowledge are to feel that they can control consumption emotion and value. And the results revealed that the tourist’s emotion is not always correlated with perceived value. There is a positive significant relationship between positive emotion and value, It is also found there is no significant effect between negative emotion and value. The current study has room for improvements. First of all, the empirical model needs to be further extended. In particular, it is necessary to accommodate not only tourist knowledge, but also mediators within the model.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 여행자 지식 2. 소비감정 3. 소비가치 Ⅲ. 조사설계 1. 가설 설정과 연구모형 2. 설문 구성 3. 자료수집 Ⅳ. 분석결과 1. 요인분석 및 신뢰도 분석 2. 가설 검증 결과 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.