The global spread of Covid-19 has been a serious threat to the tourism industry. Despite the massive damage, companies are implementing various measures to survive and adapt to the environment. The purpose of this study was to examine the specific strategies implemented by hotel companies. To achieve the research objectives, “Bigkinds”, a news search and analysis tool of the Korea Press Promotion Foundation, was used, and the time range was from January 1 to December 31, 2020. Through the analysis of the contents of news articles, the hotel company's specific marketing strategies, which were difficult to access at the academic level, and the commonalities in responding to crises caused by changes in the external environment were derived. First, hotel companies were introducing untact technologies. Second, hotel companies are developing food and beverage products suitable for the current situation and changing their sales channels. Third, hotel companies are diversifying package products with low-price policies while changing their sales channels. Based on the analysis results, the limitations of this study and subsequent research directions with theoretical and practical implications were presented.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 코로나19와 관광산업 2. 위기 대응 3. 언론 기사 분석 Ⅲ. 연구 방법 1. 데이터 수집 2. 연구 방법 Ⅳ. 연구결과 1. 뉴스 트렌드 2. 연관어 워드 클라우드 3. 기사 내용 분석 결과 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.