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When a customer evaluates an organization, the smaller and worse the organization is, the more dependent on the service level of the employee delivering the service. In spite of the importance of frontline employees, which is the core resource of an organization, in a small organization, ironically, it has been neglected in the workplace. The purpose of this study is to identify the personality factors influencing job performance by analyzing personality traits of employees and influencing factors in the skin care industry. Based on these results, this study proposes efficient tactics for organizational performance management. The results showed that only the sincerity trait had a positive effect on job satisfaction and job commitment, and that extroversion, progressiveness, sociability, and instability traits had no effect on either. Negative relationships were found between job satisfaction, job commitment, and turnover intentions. On the other hand, there was no significant relationship between job satisfaction and service orientation. The results of this study can be helpful in establishing the job management strategy of employees in small business.

为了了解服务业从业人员的性格特征对工作表现、服务目标及离职意向产生的影响，针对皮肤美容师进行了 相关调查。另外，为了技术分析、针对多维度项目的因素探索分析、验证测量项目契合度和可行性的相关关系 分析、确定性要素分析以及了解要素间相关关系，还进行了路径分析。此外，利用5要素性格特征工具，分析了皮 肤美容从业人员的性格和工作满意度及工作热情之间的相关关系，并考察了对服务目标和离职意图产生的影 响。经分析得出如下结论。第一，对工作表现产生正面影响的从业人员性格特性为诚实品质，其他外向性格、乐 观态度、社交能力、情绪稳定程度等因素则对工作表现并没有产生积极的影响。第二，考察工作满意度、工作 热情和服务方向之间的相互影响关系。发现工作满意度对服务目标并没有产生直接影响，但工作热情对服务目 标则有着正面影响。第三，工作热情对离职意向有着直接的影响，但服务目标对离职意向并没有直接影响。在皮 肤美容服务行业组织架构中有很多决定业绩的因素，但从业人员的工作热情是决定业绩的主要因素，因此今后 皮肤美容组织内部应提供更加丰富的制度支持，以提高从业人员的工作热情。

As hairdressing has become an area of professional expertise in the modern age, changes in technique as well as business management have become urgently required. The purpose of this study is to contribute to the business performance of the hairdressing industry by enhancing customer loyalty through a service marketing mix. Specifically, the effects of service marketing mix factors such as service product (hair style), price (service price), service worker (hair designer), service process (process) and service location (beauty shop), respectively. The purpose of this study is to investigate the effect of a service marketing mix on customer loyalty by gender, age, educational background and marital status. This study sought to investigate and uncover the effects of a service marketing mix on customer loyalty based on the discussions of the problems that are present in the hairdressing industry.

近年来，美发美容业发展成为重要的专业性服务行业，因此在美容技术以及美容店经营管理方式方面也要求 做出相应的调整。为此，本论文将阐述服务商品（发型设计）、价格（服务费）、服务从业者（发型设计师）、服务 过程（环节）、服务场所（美容美发室）等因素对顾客忠诚度产生的影响，并阐明性别、年龄、学历、婚否等个人 情况产生的调节作用。发型设计、服务费、发型设计师、服务环节、美容美发室这五个因素分别设有4个服务 评价项目，共设有20个评价项目，而每个评价项目以5分李克特量表测量。另外，为了验证可行性和可信度，还实 施了因素分析。顾客的忠诚度差异采用T-test方式进行分析，服务营销组合和顾客忠诚度的因果关系采用多重 回归分析方法，对个人情况的调节作用验证则采用分层回归分析方法。这一系列分析结果显示，服务营销组合 的服务商品、服务费、服务场所、服务环节的层次越高，顾客的忠诚度就会越高。另外，在商品、价格、从业 者、场所、过程等服务因素对顾客忠诚度产生的影响中，一方面随着年龄的增长，场所对顾客忠诚度产生正面影 响，另一方面随着学历的提高，场所对顾客忠诚度也有着正面影响。

This study is an assessment of the effects of foot keratinization management on moisturizing, stress, depression and satisfaction. To achieve this, experimental research was conducted. The results are as follows. Overall, foot keratinization management had a positive effect on moisturizing, stress and depression, which improved the satisfaction of foot keratinization management. This results in decreased moisture content, with the epidermis of the keratin layer having physical resistance to a harmful external environment. An increase in dryness deteriorates the pain and the function of skin keratin, making foot keratinization worse. Consequently, this study is useful regarding this issue along with pain increases stress and depression.

本论文为了研究脚部角质管理对脚部保湿、缓解压力和忧郁情绪产生怎样的影响，经实验得出如下结论。 总体来讲，脚部角质管理对脚部保湿、缓解压力和忧郁情绪具有积极影响，这也意味着脚部角质管理的满意度 非常高。为了抵御外部环境有害物质，角质层表皮会逐渐失去原有的水分，出现干燥、瘙痒等症状。脚部角质 层受损严重，不仅会伴有疼痛症状，而且还会加重压力和忧郁感。

The purpose of this study was to investigate the characteristics of post-partum women and to examine the effects of postpartum exercise and MFR on their physical recovery. To verify the effectiveness of the treatment, postpartum mothers with low back pain were given postpartum exercise and MFR for 90 minutes twice a week for seven days after giving birth. The data that were collected pertained to visual edema and pain scale, blood pressure and heart rate, leg length and abdominal circumference, pelvis tilt, and a self-report questionnaire and the data were analyzed using the SPSS 22.0 program. As a result, there was a significant difference in visual edema and pain scale, abdominal circumference, left pelvic tilt and right pelvic tilt (edema p<.05; pain p<.001; abdominal circumference p<.001; left pelvic tilt and right pelvic tilt p<.05) in the interaction between time-group and post-satisfaction also showed high scores in six items. It was confirmed that postpartum exercise and MFR were positive effects on the physcial recovery of postpartum mothers, and if used as a postpartum care program, it would contribute to the improvement of the mother's health care.

本论文旨在了解产褥期产妇的特性，适用MFR确认产后运动对产褥期产妇的身体恢复产生的影响，用于日后 护理调养产妇的重要参考依据。以伴有浮肿和骨盆疼痛的产褥期产妇为对象，以每周2次运动频率进行为期6周 的产后运动实验，其中每次运动时间为90分钟。另外，适用MFR，对实验前后的浮肿及疼痛程度、血压及心跳次 数、腿长和腰围、骨盆倾斜度等身体变化和满意度进行问卷调查，并对收集的资料通过SPSS22.0软件进行了分 析。分析结果显示，浮肿及疼痛程度、腰围、左右侧骨盆倾斜度产生了变化（浮肿 p<.05; 疼痛 p<.001; 腰围 p<.001; 左右侧骨盆倾斜度 p< .05），而且参与实验的产妇对产后运动的满意度也呈现出较高的水平。由此可 见，产后运动和MFR对产妇的身体恢复有着积极的效果，今后纳入产后管理项目，将有助于增进产妇的健康。

그 해의 컬러 트렌드는 네일아트, 헤어, 패션, 메이크업 등 여러 분야에서 많은 영향을 주고 있으며 그에 따라 변화해가고 있다. 그리고 패션 중에서도 웨딩드레스와 네일아트 컬러 트렌드를 접목시킨 연구 가 전무하다. 따라서 본 연구는 세계적으로 컬러 트렌드에 영향력을 갖는 색채연구소인 팬톤의 컬러 트렌 드를 이용하여 일관성 된 네일아트 디자인을 웨딩드레스의 이미지에 맞는 컬러와 디자인을 접목시켜 신 부가 결혼식에서 더 돋보이게 하기 위한 웨딩드레스와 네일아트 컬러 트렌드에 대해서 살펴보았다. 본 연구를 통해 신부의 웨딩연출에 네일아트의 컬러와 디자인의 밀접한 관련이 있다는 가능성의 관점에서 표현할 수 있었다. 그리고 신부의 이미지 변화의 무한한 가능성을 확인할 수 있었다. 따라서 신부의 웨딩 드레스 표현 영역을 확대하고, 세계적인 팬톤의 컬러 트렌드를 활용하여 네일아트 산업이 끊임없이 발전 하는 것에 기여하고자 한다. 앞으로 더욱 다양한 미술, 패션, 예술 분야와 네일아트가 접목된 트렌드에 대한 연구가 이루어지길 기대해본다.

The color trends of the year have a considerable influence and bring changes in various fields such as nail art, hairdressing, fashion and makeup. This study investigated color trends in wedding dress and nail art to make a bride look more beautiful at a wedding by applying nail art produced based on the images and colors of wedding dress, using Pantone’s colors which have a significant effect on global color trends. This study was described from the perspective of possibility that wedding production for a bride is closely related with the colors and styles of nail art. In addition, it confirmed an infinite potential in a bride’s image changes. Therefore, this study targets to make a contribution to the continued development of nail art industry by expanding a realm for expressing a bride’s wedding dress and making good use of Pantone’s color trends. It is anticipated that there would be further studies on the trends which combine nail art with more diverse fields such as fine arts and fashion.

This study attempted to create hairstyles using De Stijl ideas. For this, it examined De Stijl techniques and features through previous studies and literature records and classified the results into neo-plasticism and elementalism. Hairstyles were then created on a mannequin primarily through coloring and haircut. To express horizontal and vertical aspects emphasized in neo-plasticism, a hair section was blocked into several sides, and hair was textured. In hairstyle, vertical direction created equilibrium and balance while horizontality delivered calm, passive, and stable feelings. According to the analysis of hairstyles in elementalism, slants were added to conventional horizontal and vertical styles in neo-plasticism, creating more dynamic and cubic styles. It is anticipated that creative art works which combine hairstyling ideation and development with art trends would evolve into a formative art field and accelerate technical systematization.

为了应用风格派技法，创作发型艺术作品，首先以先行研究和文献为中心了解使用技法和特征，然后区分新造 型主义和要素主义，以染色和剪发为主的方式创作了人体模特的发型艺术作品。为了表现新造型主义所强调的 垂直水平美感，把头部划分为多个区域，剪出层次感和质感。从发型设计角度来看，垂直方向给人以平衡有序的 美感，而水平方向则给人以安静、被动、稳定的感觉。表现要素主义的作品则在仅在水平和垂直方向上展现美 感的新造型主义基础上，增加斜线方向的美感，创作出更加动感立体的发型。基于发型艺术设计思维和开发理 念，推进迎合艺术思潮的创意时尚艺术作品系统化，一方面形成造型艺术的一个分支，另一方面不断优化技术体系。

In general, adolescents’ stress increases as they advance in grade and this stress can also have a significant influence on society as well as on the students. Under these circumstances, this study attempted to investigate the effects of head and neck massage using aromatic oil on their attention and stress. For this, 20 students having no ENT disease were chosen among high-school students aged 18 and 19 from alternative boarding schools, and the experiment was performed 10 times in total (twice a week, 5 weeks) from June 1 to July 5. Specifically, aromatic oil was obtained by blending lavender, chamomile and eucalyptus in jojoba oil in a 2:2:1 ratio. Then, a 10-minute massage was given on the head and neck using this oil. The students were relaxed for about 5 minutes before and after the experiment, and then their pulse wave was measured. The state-trait anxiety inventory (STAI) survey on physical stress, academic stress and psychological stress was performed three times in total (before the massage, after the 5th massage, after the 10th massage). In addition, the Frankfurt attention inventory (FAIR) was utilized twice (before the massage, after the 10th massage). Pulse waves and stress indexes were measured three times (before the massage, after the 5th massage, after the 10th massage) using uBIO MACPA. The collected data were analyzed using SPSS 23.0 and the results found the following: No significant effects were found in pulse wave index, sympathetic nerve index and parasympathetic nerve index changes. However, these indexes did not exceed standard thresholds. The cumulative stress index decreased from 37.50 (before the massage) to 29.20 (after the 10th massage). According to the FAIR, as well, the results increased after the 10th massage from the status before the massage. This study has confirmed that head and neck massage using aromatic oil has a positive effect on the reduction of stress and improvement of attention in high-school students from alternative schools. It is anticipated that the study results would be available as basic data for future studies on the reduction of stress through massage.

处于青少年期的学生随着年级的升高，压力也会随之增加。青少年承受的压力会对当下以及日后的整体社会产生重 要的影响。因此本论文试图了解利用精油进行的头颈部按摩对青少年注意力和压力产生的影响。实验对象为寄 宿学校20名没有耳鼻喉科疾病的18~19岁高中生，实验期限为6月1日至7月5日历时5周，实验总次数为每周2次共 计10次。实验方式为使用薰衣草、甘菊花、蓝桉以2:2:1配比混合荷荷巴油制成的精油，在校内咨询室进行10分钟 头颈部按摩。在实验前后休息5分钟左右后，测量了脉搏。利用测量情绪的工具，分别在实验前、5次实验后、10次试 验后进行了3次关于身体压力、学业压力、心理压力的问题调查，而在实验前及10次实验后进行了2次FAIR注意力检 查。另外，利用UBIO脉搏测量仪，分别在实验前、5次实验后、10次试验后测量了3次脉搏和压力指数。利用SPSS 23.0进行调查问卷分析以及确认测量结果，得出如下结论。在脉搏指数、交感神经指数、副交感神经指数方面 虽然没有发现显著的效果，但其指数未超过标准范围。累计压力指数从实验前的37.50减少为10次实验后的 29.20，经10次试验后的FAIR注意力指数也比实验前提高了。经实验确认，利用精油进行的头颈部按摩对高中 生缓解压力以及提高注意力有着显著的效果。期待本研究成果成为日后按摩缓解压力研究领域的重要参考资 料。

This study investigated the effects of social support perception on satisfaction with academic major and career direction among college students majoring in cosmetology. For this, a questionnaire survey was conducted among college students from cosmetology-related departments in Busan. A frequency analysis was performed to analyze subjects’ general characteristics. To determine the influence of the perception of social support on their satisfaction with academic major and career direction, a correlation analysis and regression analysis were carried out using SPSS 18.0. The results found the following: Social support perception revealed a statistical significance in relationship with academic major satisfaction and career direction. It seems reasonable to say that efforts to enhance such social support perception are a critical factor affecting students’ satisfaction with their academic major and career direction. In addition, since academic major satisfaction plays a mediating role in social support perception and career direction, colleges’ efforts to improve such academic major satisfaction and upgrade the quality of education have a statistically significant effect on decisions regarding career path despite low social support perception. Therefore, it making efforts to enhance students’ satisfaction with their academic major seems to be of critical urgency.

本论文为了了解社会正向意识对美容专业大学生专业满意度和就业方向产生的影响，以釜山市美容相关专业 在校男女大学生为对象进行了问卷调查。另外，为了了解调查对象的普遍特性进行频度分析的同时，为了了解 社会正向意识对专业满意度及就业方向产生的影响，通过SPSS18.0V统计系统，进行了相关关系分析和回归分 析。经分析确认社会正向意识对专业满意度和就业方向呈现出相关性。因此，为了提高美容专业学生对专业的 满意度以及设定就业方向，学校应积极努力提高社会正向意识。另外，专业满意度在社会正向意识和就业方向 中起到媒介作用。即便社会正向意识不高，大学为提高专业满意度以及改善教育品质所做出的努力，对就业方 向的设定产生重要影响，因此今后相关学校应致力于提高学生对专业的满意度。

This study was conducted to determine the effects of abdominal manual therapy using stone on body composition and serum lipids in women in their 20s. The subjects of the study were twenty-eight adult women in their 20s living in Busan: seven people in a control group not seeking services (CG), seven people in a group using stones (SG), seven people in a group using Stones and Manual techniques (SMG), and seven people in a group using Manual techniques only (MG). During the research period, once a week for eight weeks, studies were performed from May 15, 2017 to July 3, 2017. First, in the case of changes in body composition, SG changed after the experiment. weight was reduced by 1.39 kg (p<.05), body fat was reduced by 1.12 kg and BMI was reduced by 0.33 kg/m2. SMG was reduced by 0.81kg in weight after the experiment while body fat was reduced by 0.9kg and BMI was reduced by 0.55 kg/m2. SG showed the most effective for weight and body fat reduction. Second, in the case of changes in serum lipids, SMG changed after the experiment. Triglycerides were reduced by 18.28 mg/dl (p<.05), total cholesterol was reduced by 5.29 mg/dl, and low density lipoprotein cholesterol was reduced by 4.86 mg/dl, but high density lipoprotein cholesterol was increased by 3.29 mg/dl. SMG showed the most effective change in serum lipids. Thus, the study found that both Stone and Stone+Manual techniques had positive effects on body composition and serum lipid reduction in adult women.

本论文的目的是了解利用石头的腹部手气疗法对20多岁女性身体组成成分及血清脂质浓度产生的影响。研 究对象为居住在釜山广域市的28名20多岁女性。选定的28名女性划分未进行任何措施的CG对照组(Control Group: CG) 、利用石头实施石头疗法的SG组(Stone Group: SG)、石头和腹部手气疗法并用的SMG组 (Stone+Manual Technique Group: SMG)、实施腹部手气疗法的MG组(Manual Technique Group: MG)四个 实验组，每组由7人组成。另外，研究期间为2017年5月15日至2017年7月3日，为期八周，每周进行一次管理，管理 次数共计8次。经实验，得出如下实验结果。第一，在组成人体的成分方面， SG组实验后，体重减少 1.39kg(P<0.05)，体脂肪和BMI分别减少1.12kg和0.33kg/m²。而SMG组在实验后，体重减少0.81kg，体脂肪和 BMI则分别减少 0.9kg和0.55kg/m²。由此可见，利用石头的管理方法对减少体重和体脂肪有着更显著的效 果。第二，在血清脂质成分变化方面，SMG组实验后，中性脂肪减少18.28mg/dl(p<0.05)，胆固醇减少总量达到 5.29 mg/dl，高密度脂蛋白胆固醇增加3.29 mg/dl，低密度脂蛋白胆固醇则减少4.86 mg/dl。从上述实验结果 中可以看出，石头和手气疗法相结合的管理方法对血清脂质浓度变化最有效。另一方面，通过本研究印证了石 头疗法及石头和手气疗法并用的管理方法对成年女性身体组成成分及减少血清脂质有着显著的效果。

This study sought to determine the effects of empathetic ability on resilience in college students majoring in beauty. To that end, from March 1 to April 30, 2019, a survey of 389 college students majoring in beauty in colleges in the Gyeonggi area was conducted. The students' empathetic ability showed an overall high level in the order of empathetic concern, acceptance of viewpoints, personal pain, and imagination. Meanwhile, their resilience showed a high level in the order of self-control, interpersonal ability, and positive questions. Students generally showed higher levels of empathy ability and resilience in the first year than the second year, and it was also found that the higher their satisfaction with the school and department was, the higher their empathetic ability and resilience were. Regarding the correlation between the sub-factors of empathetic ability and resilience, empathetic concern, acceptance of viewpoints, and imagination had a significant positive correlation, and personal pain had a significant negative correlation. This suggests that the sub-factors of empathetic ability all had effects on resilience, and indicates a need to revise the curriculum aimed at improving this ability since resilience improves according to the improvement of empathy.

本论文为了了解美容专业大学生的共鸣能力和适应力之间的相关关系，于2019年3月1日至4月30 日期间面向在京畿道专科大学主攻美容专业的368名大学生进行了问卷调查。美容专业大学生的共鸣 能力在同情性关怀、接纳观点、个人痛苦、想象力等方面依次总体呈现出较高的水平，而适应力则在自 我调节能力、人际关系能力、积极性等方面依次呈现出较强的水平。问卷调查显示，1年级美容专业专 科生相较于2年级学生呈现出更高的共鸣能力和适应力。另外，学校满意度和专业满意度越高，呈现的共 鸣能力和适应力就越高。共鸣能力的子领域和适应力的相关关系在同情性关怀、接纳观点、想象力方 面呈现出正相关关系，而在个人痛苦方面则呈现负相关关系。由此可以了解到共鸣能力的子领域都对 适应力产生影响，而且随着共鸣能力的提高，适应力也随之增强，因此在课程设置上有必要开发可以提高 共鸣能力的课程。