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골프 open stance 각도 변화에 따른 20m 오프로치 동작의 운동학적 분석
한국골프학회 골프연구 제2권 제2호 2008.12 pp.1-7
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4,000원
골프연습장 종사원의 고객지향성이 관계의 질(만족, 신뢰, 몰입)을 매개로 관계지속의도에 미치는 영향
한국골프학회 골프연구 제2권 제2호 2008.12 pp.9-19
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4,200원
This purpose of this study is to clarify the influences of golf range employees' customer orientation and consistent relationship quality(customer satisfaction, customer trust and customer commitment) on intention of consistent relationship. for the subject of survey, about 200 samples were collected from 10 golf range related, located in Seoul, Gyeonggi, Chungnam in 2005. 196 samples were utilized for final analysis, except 4 unfaithful samples. For the analysis of the data collected for this study, we used the qexploratory factor analysis (SPSS WIN Ver 12.0), the confirmatory factor analysis and the structural equation modeling method (AMOS 4.0). The following results were obtained from the analyses. First, the employees' customer orientation has significant effects on customer satisfaction. Second, the customer satisfaction has significant effects on the customer trust. Third, the customer satisfaction has significant effects on the customer commitment. Fourth, the customer trust has significant effects on the customer commitment. Fifth, the customer satisfaction has no effects on the intention of consistent relationship. Sixth, the customer trust has no effects on the intention of consistent relationship. Seventh, the customer commitment has significant effects on the intention of consistent relationship.
4,000원
4,000원
4,000원
4,000원
4,000원
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