Earticle

Many Enterprise Architecture Frameworks (EAFs) are in use and several researchers offer general comparative information about EAF. However, there has been little work based on the quality of Enterprise Architecture (EA). This study provides the characteristics of the five EAFs using comparative analysis based on Enterprise Architecture Quality Attributes (EAQAs). To compare EAFs, the attributes of EA qualities were extracted from the EAFs and the definition of EAQA was defined from EA user’s viewpoint. The criteria for each quality attribute were developed using four dimensional concepts. This paper provides guidance in the selection of the EAFs that supports the user’s quality requirement on the EA.

Digital platforms characterized by network effects enable provisioning of various types of services and provide a mechanism for linking producers and consumers. Identifying the key Quality of Service attributes of such platforms is vital for their continued success and growth. In this paper, a set of quality attributes for platforms is first extracted from different extant quality models. Then actual user feedback data from three platform providers are analysed and mapped against the set of quality attributes to determine the key attributes that are relevant. These findings are corroborated with qualitative data from interviews of different stakeholders. The results show that service quality characteristics are important to the success of platforms. Functional characteristics of platforms assume importance where the digital contributions of the platform is higher. Apart from these, ‘fitness for use’ as a major determinant of quality is also important in digital platforms.

The two-way quality theory has been widely used as a method for classifying quality attributes for several decades. In particular, the Kano model that classifies attributes into not just conventional one-dimensional but must-be and attractive has gained popularity due to its applicability and ease of use. However, the wordings of the five alternatives in the Kano's questionnaire has been criticised for unclear meanings. This study proposes a new two-way model to classify attributes using 5-point Likert scale alternatives. For this, the current paper investigated a case of TV sets to examine how the proposed model works in comparison with the Kano model. The application results of the proposed model are different from the original one. The two-way model classifies quality attributes in more detail such as the “one-dimensional with an attractive tendency” attribute, which has a greater influence on satisfaction than dissatisfaction, the opposite “one-dimensional with a must-be tendency” attribute, and “highly one-dimensional” and “less one-dimensional” attributes. In this study, a potential satisfaction coefficient (PSC), a potential dissatisfaction coefficient (PDC), and an average potential coefficient (APC) to manage quality attributes are proposed and discussed for their utilization.

In the emerging global information society, a high level of English proficiency can be an important advantage for Asian countries. Likewise, enhanced quality of English teaching can help universities to better equip their students to achieve global competitiveness. The purpose of this study was to determine the attractive quality attributes of English language teaching as perceived by students at two universities in East Asia. The study consisted of two student populations from two countries. The first sample included 30 undergraduate students in Indonesia. The second sample included 40 undergraduate students in Taiwan. A survey instrument was designed based on the Kano Model to collect data for this study. Quality attributes of English language teaching were categorized in accordance with the Kano evaluation table. This study successfully utilized the Kano Model to identify attractive quality attributes of English language teaching for two different student populations. Findings of the study revealed that English curriculums should be specially developed according to the specific student needs in different countries. It is concluded that the Kano Model can be used effectively to assess quality in English teaching. Further studies should be conducted integrating the Importance-Satisfaction Model to evaluate faculty’s quality performance.

본 연구는 등급판정시 객관적 평가를 하기 위해 등급판정 부위인 등심에 관한 성분의 표준을 정하고 본 부위에서의 도체의 성별간, 등급간의 특성을 규명하여 객관적인 육질 평가를 할 수 있는 품질요인을 찾아 그 기초 연구자료를 삼으며, 등급과 성별에 따라 실제 소비자들이 느끼는 품질의 특성을 알아보고자 실시되었다. 한우 등심에서의 성별간 등급간 이화학적 성분 비교를 위하여 근내지방 함량, myoglobin 함량, 전단력, 보수력, pH, 육색을 조사한 결과 근내지방도만이 등급에 따른 유의적인 차이가 있었다. 또한, 한우 도체에서 성별, 등급간 품질인자의 특성을 규명하려 했지만 성별, 등급별 특징을 짓는 품질요소간 유의성이 거의 없는 것으로 나타나 각각의 도체의 품질 특성을 나타내는 품질인자를 찾을 수 없었다.한우 도체에서의 품질요인간의 상관도를 보면 수분 함량이 myoglobin 함량(0.514), 전단력(0.503)과 정(+)의 상관관계를 나타내었고, 근내지방도(－0.957), 보수력(－0.491)과는 부(－)의 상관관계를 나타내고 있었다. 근내지방도는 전단력과 부의 상관관계(－0.565)를 가지고 있었다. 신선육의 척도묘사 결과를 보면 aroma가 제일 높은 거세우 2등급에서 기호도도 좋은 것으로 나타났다. 조리육에서의 관능검사 결과를 보면 aroma, flavor, 다즙성, 연도 등이 기호도에 많은 영향을 끼치고 있음을 보여주었고, 신선육에서 느끼는 관능적 특성이 조리육에서도 같은 영향을 끼치는 것으로 나타났다. 조리육의 관능검사 결과와 도체품질 요인간의 상관도를 보면 수분 함량은 다즙성과 연도, 기호도에 많은 영향(－)을 끼치는 것으로 나타났고, 지방 함량은 연도와 직접적인 상관은 없는 것으로 보여진다. 신선육의 관능검사 결과와 도체 품질요인과의 관계를 보면 육색이 육색소와 전단력에 영향(+)을 끼치고, 근내지방도는 산패취와 연관 있는 것으로 나타났다.

This study was carried out to determine the physico-chemical components and to examine it the consumers can tell the difference in eating quality of loins of Hanwoo with grade and sex. Loins of 36 carcasses were selected and their intramuscular fat, color, pH, water holding capacity, shear force, the amount of myoglobin and moisture content were measured. The result was that only intramuscular fat was significantly different with grades. In Pearson correlation coefficients among quality factors, moisture content increased significantly with the amount of myoglobin(0.514) and shear force(0.503) and decreased as intramuscular fat(－0.957) and water holding capacity(－0.491) increased. Also, content of intramuscular fat decreased as shear force(－0.565) increased. According to descriptive analysis, aroma and acceptability in the 2nd grade steer showed the highest score. Aroma, juiciness and tenderness may affect acceptability of cooked meat. Also, juiciness, tenderness and acceptability had a negative correlation with moisture content and the intramuscular fat did not affect tenderness directly.

Halothane 검정에 의한 L(Landrace) 및 Lw (Largewhite)의 halothane 양성돈 출현율은 각각 5.8, 6.6 %로 두 품종간에 큰 차이가 없었으며 음성과 양성돈의 중간반응을 나타내는 의양성돈은 20.5 %의 출현율을 보인 L과 Lw의 13.2 %에 비해 높았으나 음성돈 출현율은 L 및 Lw가 각각 76.1, 80.1 %로 Lw가 약간 높았다. hal-gene 분석결과는 L품종만이 hetro형이 출현하였을 뿐 전 조사 품종에서 halothane 양성돈은 나타나지 않았다. 품종별 pH1은 KNP (Korean Native Pig)가 L, Lw 및 H(Hybrid)에 비해 약간 높았으나 통계적 유의성은 없었다. pHu는 KNP와 H가 Lw 및 L에 비해 유의 (p〈 0.05)하게 높았으나 KNP와 H품종사이에는 유의적인 차이가 없었다. NPPC 기준 육색은 L이 Lw 및 KNP에 비해 유의적(p〈 0.05)으로 낮았고 H와는 유의차가 없었으며 CIE L*값 또한 같은 경향을 보여 L품종이 다른 품종보다 색깔이 창백한 고기를 생산할 기능성이 큰 것으로 사료되었다. 보수성은 재래종인 KNP가 H에 비해 유의적으로(p〈 0.05)으로 높았으며 개량종인 Lw, L 및 H에서는 유의적인 차이가 없었다.

Landrace(L), Largewhite(Lw), Korean Native Pig(KNP) and commercial hybrid were experimented to determine holothane sensitivity, RYR gene mutation and quality profiles. In the results of halothane test, the incidence of halothane positive pigs was similar between L and Lw. But, the rate of dubious halothane positive type was higher in L than Lw. In hal-gene analysis, halothane-positive pigs(nn) were not found in any tested breed and heterotype(Nn) appeared only in one pig of L. Of the breed effect on the quality profiles, there were no differences in pH1(pH at 1hr postslaughter), but pHu(pH at 24hr postslaughter) was significantly higher in commercial hybrid and KNP than other breeds(p〈 0.05). Color assessed by National Pork Producers Council(NPPC) and CIE L* was significantly paler in L breed than other breeds(p〈 0.05). Significant differences were found in water holding capacity(WHC) and cooking loss in KNP(p〈 0.05).

Purpose: The purpose of this study was to describe quality of life (QOL) in Korean school-age children by identifying dimensions and attributes of QOL from the child's point of view. Method: In-depth interviews with focus questions were used for the study. Twelve children, aged 10 to 13 years, were recruited from Seoul and rural areas. The interviews were audio-taped and transcribed before content analysis. The data were analyzed for themes and attributes. The researchers read the data together and discussed their conclusions until a consensus was reached. Results: Eight dimensions, 57 subdimensions and 101atttributes were identified for QOL in school-age children. The eight dimensions of QOL were physical, social, emotional, learning, leisure, family, self-value, and material aspects. Conclusion: The study results can be utilized in developing reliable instruments to measure quality of life specific to school-age children. It is proposed that a consistent and unified policy should be established by school, family, and community for the purpose of improving the QOL of school-age children.

본 연구는 SSM이 소비자에게 미치는 영향이 상당함을 고려할 때, SSM의 입지속성과 특 히 소비자 관점에서 중요시 여기는 서비스품질의 성격을 규명하는 연구는 보다 신중한 접 근이 필요한 시점이라고 할 수 있기 때문에 소비자 관점에서 SSM의 입지속성과 서비스품 질이 소비자의 점포선택에 어떠한 영향을 미치는지를 확인하고자 하였고, 가설 검증을 통 해 다음과 같은 결론과 시사점을 얻을 수 있었다. 연구결과, 입지 속성이 점포선택에 정(+)의 영향을 미치는 것으로 확인되었고, 서비스품 질의 경우에는 유형성만이 점포선택에 정(+)의 영향을 미치는 것을 확인할 수 있었다. 즉, 소비자들은 점포를 선택하는데 있어 이용상의 편리성과 접근성을 추구하는 경향이 있으며, 서비스품질의 유형성을 제외한 나머지 신뢰성, 반응성, 확신성, 공감성과 같은 부분에 있어 서는 영향을 받지 않는 것으로 확인되었다. 서비스 품질의 하위요인 중 유형성 같은 구체 적인 부분에 대해 꼼꼼한 관리가 필요함을 시사하고 있다.

Considering that the influence of SSM on consumers is significant, it is necessary to examine the characteristics of SSM's location attributes and especially the attributes of service quality that are considered important from the perspective of consumers. Therefore, this study aims to confirm how the location attributes and service quality attributes of SSM affect the consumers’ store selection from the consumers’ point of view. As a result, this thesis indicates that the location attributes have positive effects on consumers’ store selection, while among the attributes of service quality, only the attribute, tangibility, has a positive effect on their store selection. In other words, consumers tend to pursue the convenience of and accessibility to the stores in choosing them. It also shows that the rest attributes such as reliability, responsiveness, assurance and empathy, don’t affect their store choice. It suggests that detailed management is required for a specific part such as tangibility among attributes of service quality.

For several decades, attribute classification methods using the asymmetrical relationship between an attribute performance and the satisfaction of that attribute have been explored by numerous researchers. In particular, the Kano model, which classifies quality attributes into 5 elements using simple questionnaire and two-dimensional evaluation table, has gained popularity: Attractive, One-dimensional, Must-be, Indifferent, and Reverse quality. As Kano's model is well accepted, many literatures have introduced categorization methods using the Kano's evaluation table at attribute level. However, they applied different terminologies and classification criteria and this causes confusion and misunderstanding. Therefore, a criterion for quality classification at attribute level is necessary. This study is aimed to suggest a new attribute classification method that sub-categorizes quality attributes using 5-point ordinal point and Kano's two-dimensional evaluation table through an extensive literature review. For this, the current study examines the intrinsic and extrinsic problems of the well-recognized Kano model that have been used for measuring customer satisfaction of products and services. For empirical study, the author conducted a comparative study between the results of Kano's model and the proposed method for an e-learning case (33 attributes). Results show that the proposed method is better in terms of ease of use and understanding of kano's results and this result will contribute to the further development of the attractive quality theory that enables to understand both the customers explicit and implicit needs.

[목적] 본 연구는 비회원제 골프장 이용자들의 서비스 품질이 고객 만족에 미치는 영향을 조사하고, 어떤 서비스 품질 속성이 고객 만족에 가장 큰 영향을 미치는지 파악하는 것에 그 목적이 있다. [방법] 2023년 8월부터 2023년 11월까지 경기도 와 충청도에 위치한 8개 비회원제 골프장을 방문한 성인 남녀 608명을 대상으로 하였다. 본 연구의 목적을 달성하기 위하여 SPSS 26.0 프로그램을 사용하여 기술 통계 분석, 상관관계분석, 다중회귀분석을 실시하였다. [결과] 연구 결과는 다음과 같다. 웹사이트 예약 시스템의 편의성을 제외한 모든 서비스 품질 속성을 합치면 고객 만족도 분산의 40.5%를 설명하는 것으로 나타났다. 서비스 품질의 개별 속성 측면에서 캐디 역량은 고객 만족도에 가장 큰 영향을 미쳤고 그 다음으로 접근성, 물리적 환경, 비용, 코스 난이도, 직원 서비스 순이었다. [결론] 본 연구 결과는 골프장 관리자가 고객을 만족시키기 위해 어떤 서비스 품질 속성에 집중해야 하는지에 대한 시사점을 제공한다.

[Purpose] The purpose of this study is to investigate the effect of service quality of non-member golf course users on customer satisfaction, and to determine which service quality attributes have the greatest influence on customer satisfaction. [Method] From August 2023 to November 2023, 608 adult men and women who visited eight non-member golf courses located in Gyeonggi-do and Chungcheong-do were targeted. To achieve the purpose of this study, descriptive statistical analysis, correlation analysis, and multiple regression analysis were conducted using the SPSS 26.0 program. [Result] The results of the study are as follows. It was found that the sum of all service quality attributes except for the convenience of the website reservation system explained 40.5% of the variance of customer satisfaction. In terms of individual attributes of service quality, caddy competency had the greatest influence on customer satisfaction, followed by accessibility, physical environment, cost, course difficulty, and employee service. [Conclusion] The results of this study provide implications on which service quality attributes should be focused on by golf course managers to satisfy customers.

The purpose of this study was to explore the effects of quality attributes of a hotel company's SNS(social network system) on hotel image, preference and purchase decision. To accomplish the purpose, the data were collected by customers who visited hotels located in the area of Seoul, Korea from September 21 to 23, 2017. To analyze the data, several statistic tests, such as descriptive analysis, exploratory factor analysis, reliability test, liner regression, multi-variate analysis, and moderate multiple regression, were used. This study confirmed that the quality attributes of SNS have a significant effect on hotel image, preference, and purchase decision. The hotel image of consumers significantly influenced on preference of a hotel, and the higher the preference of a hotel, the more consumers decide to purchase. The result also revealed there is a difference between user and non-users in the relationship among main variables(e.g., the quality attributes of SNS, hotel image, preference, and purchase decision) of the study. These findings suggest that various types of targeting can be applied to develop the SNS of a hotel to provide information of hotel products to the SNS user group. Also, these items(e.g., ease of use, perceived enjoyment, and reliability of information) should be considered intensively when hotel marketers and experts develop a marketing strategy to maximize the advertising effects through the SNS.

This study aims to identify festival service quality attributes as a driving force of a festival brand equity. To achieve this goal 'Traditional Drinks and Rice Cake Festival in Gyeongju' is selected as a case study brand respecting its recognition and reputation among residents and visitors. Results from this study eliminated several meaningful information both theoretical and managerial. Firstly, FSQ and FBE scales developed for this study showed their acceptable reliability, validity, and structural goodness of fit as a result of Cronbach's Alpha, EFA, CFA, and second-order factor analysis respectively. Secondly, by SEM it is identified there is positive structural relationship between FSQ and FBE, confirming provability for researchers interested in this theme to use conceptual model proposed in this study as a theoretical background. Thirdly, it is verified that FSQ, even though partially, has an effect on FBQ. Finally, the results of this study provide festival organizers and regional DMO with practical information about what they should concentrate on in order to achieve competitive advantage not only in successful festival organization, but also in effective destination branding.

본 연구의 목적은 고객만족 3요인 이론을 활용하여 항공사 서비스 품질 속성을 비교하였다. 이를 위 해 항공사에서 제공하는 서비스 속성이 고객 만족도에 비대칭적 영향을 미칠 수 있음을 확인하고, AICA(Asymmetric Impact Competitor Analysis)를 활용하여 서비스 품질 속성을 경쟁사와 비교하여 어떤 속성이 경쟁우위에 있고 어떤 속성이 경쟁열위에 있는지를 파악하였으며, 이를 전략적으로 어떻게 활용할 것인지에 관한 연구이다. 이러한 연구 목적을 달성하기 위해 비대칭 영향지수(IA)와 상대적 성 과(RP)를 사용하여 연구를 수행하였다. IA는 PRCA을 사용하여 도출하고, RP는 중심 기업의 성과와 경쟁사의 성과를 비교하여 산출하였다. 연구 결과 항공사 서비스 속성은 Seat Comfort는 기본 요인으 로 Cabin Staff Service는 일원적요인으로 Food and Beverages는 기본요인으로 Ground Service은 일 원적 요인으로 분류되었다. 또한, Inflight Entertainment은 기본요인으로 분류되었으며, 마지막으로 Wifi and Connectivity도 기본요인으로 분류되었다. AICA 매트릭스에서 6개의 속성 중 3개는 즉각적 조치에 해당하는 사분면에 속하며 이러한 속성은 즉각적 조치가 필요한 속성이다. 여기에 속하는 속성 은 Wifi and connectivity, Inflight Entertainment, Food and Beverage service이다. 또한, 경쟁력 없는 속성은 Seat Comfort이며 경쟁 열세 사분면에 속하는 속성은 Ground Service이다. 학문적 시사점은 고 객만족도에 대한 속성의 비대칭 영향과 해당 속성과 관련된 경쟁사 성과를 동시에 고려하는 AICA 매 트릭스를 구축하였다. 또한, 기존 선행연구에서는 AICA 적용시 설문조사 방식을 채택하고 있지만, 본 연구에서는 설문 조사방식을 탈피하고 고객이 남긴 온라인 리뷰 데이터를 기반으로 하였다. 실무적 시 사점으로는 실무관리자와 마케터는 자사에서 제공하는 서비스 속성에 대한 경쟁우위요인과 경쟁열세요 인에 대한 파악이 가능하다. 또한, 경쟁우위의 원천이 없는 속성은 제거하고 지속적인 속성 개발이 필 요한 영역에서는 투자를 할 수 있는 의사결정에서의 우선순위를 정할수 있다. 향후 연구에서는 항공 서 비스에서 중요하게 생각되는 속성인 가격, 비행시간에 따른 서비스 품질 차이를 검증하는 것도 의미가 있는 연구가 될 것으로 판단된다.

The purpose of this study was to compare the quality attributes of airline services using the three-factor theory of customer satisfaction. The research confirmed that service attributes offered by airlines can have an uneven impact on customer satisfaction. The analysis aimed to compare the service quality attributes of different airlines, identify attributes that provide a competitive advantage, as well as those that create a competitive disadvantage. The study also explored strategies for leveraging these attributes effectively. the study employed two measures: the Index of Asymmetry (IA) and Relative Performance (RP). The IA was derived using the Perceptual Relative Competitive Analysis (PRCA) technique, while the RP was calculated by comparing the performance of the focal airline with that of its competitors. The findings revealed that Seat Comfort and Food and Beverages were classified as basic factors, Cabin Staff Service and Ground Service were classified as unitary factors, and Inflight Entertainment, as well as Wifi and Connectivity, were also classified as basic factors. based on the AICA matrix, three out of the six attributes fell into the quadrant requiring immediate action. These attributes were Wifi and Connectivity, Inflight Entertainment, and Food and Beverage service, indicating the need for prompt attention. Conversely, Seat Comfort did not exhibit competitiveness, and Ground Service fell into the thirteenth quadrant of competition. The academic implication of this study lies in the establishment of the AICA matrix, which takes into account both the asymmetrical impact of attributes on customer satisfaction and the performance of competitors related to these attributes. Moreover, unlike previous studies that relied on survey methods, this research utilized online customer reviews as data, providing insights into advantages and competitive factors. This approach allows decision-makers to prioritize actions, eliminating attributes that lack a competitive advantage while investing in areas that require continuous attribute development. in future research, it would be valuable to investigate the differences in service quality based on attributes such as price and flight time, which are important factors in air travel.

I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.

최근 몇 년간 디지털 기술의 급속한 발전과 함께 영화 중심의 OTT플랫폼 시장이 빠르게 성장하고 있다. 이용자들은 이러한 플랫폼을 적극적으로 활용하며, 개 인의 취향과 관심사에 부합하는 콘텐츠를 능동적으로 선택하고 소비하는 경향을 보이고 있다. 이에 본 연구는 OTT 플랫폼 이용자의 소비 행태를 중심으로, 글로벌 문화 콘텐츠에 대한 수용도, 신뢰, 그리고 사용의도 간의 관계를 실증적으로 분석하고자 하였다. 연구 방법으로는 전 세계적으로 높은 이용률을 보이고 있는 대표 적인 글로벌 OTT 플랫폼인 넷플릭스, 디즈니+, 아마존 프라임 비디오의 이용자를 대상으로 설문조사를 실시하였으며, 수집된 데이터를 기반으로 실증 분석을 수행 하였다. 분석 결과, 글로벌 OTT 플랫폼의 품질은 플랫폼에 대한 수용도 및 신뢰에 긍정적인 영향을 미치는 것으로 나타났다. 또한 플랫폼 품질은 사용의도에도 유 의미한 정(+)의 영향을 미치며, 수용도와 신뢰는 플랫폼 품질과 사용의도 간의 관계에서 매개 변수로서의 역할을 수행하는 것으로 확인되었다. 즉, 플랫폼 품질이 높게 인식될수록 이용자의 수용도와 신뢰 수준이 상승하며, 이는 결과적으로 해당 플랫폼을 지속적으로 이용하려는 의도에 긍정적인 영향을 미친다는 점에서 의의 가 있다. 본 연구의 결과는 글로벌 OTT 콘텐츠의 품질이 이용자 행동에 미치는 영향력을 실증적으로 규명하였으며, 이는 글로벌 콘텐츠의 소비 촉진뿐만 아니라, 글로벌 미디어 시장에서의 경쟁력 제고와 지속 가능한 성장 전략 수립에 있어 중요한 시사점을 제공한다.

In recent years, the rapid advancement of digital technologies has significantly accelerated the growth of the film-centered OTT platform market. Users are actively engaging with these platforms, selecting and consuming content that aligns with their individual tastes and interests. This study aims to empirically examine users’ behavioral patterns on OTT platforms, focusing on their acceptance of global cultural content, trust in the platforms, and intention to continue usage. To achieve this, a survey was conducted among users of globally popular OTT platforms such as Netflix, Disney+, and Amazon Prime Video. The collected data was then analyzed using empirical methods. The results indicate that the perceived quality of global OTT platforms has a positive effect on both platform acceptance and user trust. Furthermore, platform quality was found to have a significant positive impact on users’ intention to continue using the platform. Acceptance and trust were also identified as mediating variables in the relationship between platform quality and usage intention. In other words, higher perceived platform quality leads to increased acceptance and trust, which in turn enhance users' intention to continue using the platform. These findings provide empirical evidence of the influence of global OTT content quality on user behavior. They also offer meaningful insights for enhancing competitiveness and developing sustainable growth strategies within the global media market.

Purpose: This study was conducted to find ways to improve foodservice quality and satisfaction of middle school students in school lunch service. Recognition of concerns about school lunch and quality attributes was evaluated by gender. And we tried to investigate quality attributes which could affect degree of foodservice satisfaction by gender. Methods: Two hundred students from each of 6 middle schools (3 schools in urban and 3 schools in rural) in Gyeonggi Province were surveyed using self-developed questionnaires. Total of 1,103 questionnaires (male 556 and female 547) were collected and data were analyzed using descriptive analysis, t-test, cross table and stepwise multiple regression by SPSS 11.0. Results: There were not significant differences in average importance scores (male 4.09, female 4.06) and average performance scores (male 3.36, female 3.30) of quality attributes between middle school boys and girls. But there were significant differences in 7 and 6 of 25 quality attributes in evaluating importance and performance respectively by gender. There was not a significant difference (male 3.13, female 3.24) in degree of foodservice satisfaction by gender. But there were significant differences in the distribution of satisfaction. Stepwise multiple regression analysis showed that degree of satisfaction was influenced by a taste of food, quick complaint handling, providing favorite foods, and food hygiene in male students (F=, adjusted =.265). Degree of satisfaction was influenced by a taste of food, providing favorite food, proper meal prices, providing a wide variety of food in female students (F=, adjusted =.399). Conclusion: We found out that there were significant differences in quality attributes when evaluating importance and performance and in quality attributes which could affect foodservice satisfaction by gender.

최근 공개소스(open source) 컴퓨터 운영체제(Operating System)에 관심이 고조되고 있다. 본 연구에서는 컴퓨터 운영체제 사용자 요구사항을 제품속성으로 체계적으로 전환할 수 있는 방법을 제시하고, 공개소스의 대표적인 서버 운영체제라 할 수 있는 리눅스에 이를 적용하였다. 이를 통하여 공개소스 리눅스의 강약점을 파악하고 국내 리눅스 개발자들에게 향후 개선을 위한 방향을 제시하는데 연구의 목적을 두었다. 이를 위하여 소프트웨어 품질관점에서 사용자 요구사항을 정의하고 품질기능전개(quality function deployment: QFD)를 활용하여 운영체제 사용자 품질 요구사항을 제품의 품질개선목표로 일관성 있게 전환하는 방안을 제시하였다. 이때 사용자 요구사항의 우선순위를 산출하기 위하여 계층분석과정(analytic hierarchy process: AHP) 기법을 결합하고, 실사를 통한 윈도우즈와의 제품비교 정보를 조정계수로 활용하였다. 연구결과로서 향후 리눅스 개선에 필요한 제품품질속성의 우선순위를 분석하여 제시하였다. 그 중 우선순위가 높은 속성으로는 간결성, 도구 완비성, 일치성, 자료 공통성, 통신 공통성, 자기 기술성 등을 들 수 있다.

The computer operating system (OS) with open source is increasingly drawing attention from the users and developers of software. Considering the role of OS in the computer system and its impact to software market, it is necessary to investigate the current states of dominant and emerging OS products. Accordingly, this study intends to provide numerous developers of the open source Linux with useful guidelines to improve it in Korea. This study proposes a systematic method that deploys user requirements of OS to product attributes in terms of quality, and applies the method to the dominant alternatives in OS market. The key framework of the method is quality function deployment. The quality requirements are based on ISO 9126 quality model and prioritized by the analytic hierarchy process. This study shows how those requirements data are deployed to the product quality goals using a correlation matrix between quality characteristics from the end-user's view and product attributes from the developer's view, and adjusting the correlation coefficients derived from benchmarking information in the competitive market. Finally, in order to improve Linux quality, this study suggests 15 quality attributes with high priorities and discusses their sensitivity by differently weighting the correlation matrix. In addition, final implications of results are described.

본 연구에서는 대학교육의 서비스 품질과 관련된 서비스 품질 요소를 도출하고 Kano model을 활용하여 품질속성을 분류하고자 한다. 이를 통해 대학이 교육 서비스 품질을 통한 전략적인 경쟁우위를 갖출 수 있는 전략을 제시하고자 하였다. 본 연구를 위해 Kano model에서 제시된 이 원화된 품질평가를 측정하기 위한 구조화된 설문문항을 통해 경남지역 대학생 379명을 대상으로 설문조사를 실시하였으며, 이를 분석하였다. 분석 결과 인적 상호작용 품질과 물리적 환경 품질요소는 모두 일원적 품질임이 드러났다. 한편, 학사행정 서비스 품질의 경우 ‘시간에 구애받 지 않는 서비스’ 및 ‘다양한 대외활동 기회 제공’은 매력적 품질요소로 분류된 반면, 나머지 네 가지 품질요소는 일원적 품질요소로 확인되었다. 교육제공 서비스의 경우 ‘충분한 학생상담’은 매력적 품질요소로 확인된 반면, 나머지 품질요소는 일원적 품질로 나타났다. 마지막으로 학교평 판과 관련된 네 가지 품질요소는 모두 일원적 품질로 확인되었다. 본 연구에서는 대학교육 서비스와 관련하여 선행연구에서의 한계점을 극복하 고 대학교육 서비스 제공에 대한 구체적이고 전략적인 시사점을 제시하기 위한 목적으로 수행되었다. 구체적으로 본 연구에서는 특정 서비스 품질에 대한 개인의 이원적 인식을 바탕으로 품질을 분류하는 Kano model을 활용하여 대학교육 서비스 품질요인에 대한 품질분류를 실시하여 전략적인 시사점을 제시하였다.

In this study, service quality factors related to the service quality of university education are derived and quality attributes are classified using the Kano model. The purpose of this study was to present a strategy that allows universities to have a strategic competitive advantage through the quality of educational services. A survey was conducted on 379 university students in the Gyeongsangnam-do through structured questionnaires to measure dualized quality evaluation presented in the Kano model, and this was analyzed. Interaction quality, physical environment quality, and school reputation factors were all found to be one-dimensional quality. On the other hand, in the case of academic administration service quality, 'service regardless of time' and 'providing various opportunities for external activities' were classified as attractive quality factors, while the other four quality factors were identified as one-dimensional quality factors. In the case of education provision services, 'sufficient student counseling' was identified as an attractive quality factor, while the rest of the quality factors were identified as one-dimensional quality. In this study, strategic implications were presented by conducting quality classification for university education service quality factors using the Kano model.

본 연구는 부동산 공공서비스 기관 웹사이트의 서비스 품질이 이용자의 신뢰 형성에 미치는 영향과, 형성된 신뢰가 부동산 구매의사결정에 미치는 영향을 실증적으로 분석하였다. 분석 결과, 정보품질(정확성, 적합성)과 시스템품질(편리성, 유연성)은 모두 신뢰에 유의한 정(+)의 영향을 미쳤으며, 신뢰는 부동산 구매의사결정에 긍정적인 영향을 주는 핵심 요인으로 확인되었다. 이는 공공 부동산 웹사이트가 단순 정보 제공을 넘어 이용자의 실제 의사결정에 영향을 미치는 중요한 역할을 수행함을 시사한다. 본 연구는 서비스 품질, 신뢰, 행동의도 관계를 공공부문 부동산 정보서비스 맥락으로 확장했다는 점에서 학문적 의의를 지니며, 정보의 정확성·적합성과 웹사이트의 편리성·유연성 제고가 신뢰 형성에 중요하다는 실무적 시사점을 제공한다. 아울러 정보검증 체계 강화, 사용자 경험 개선, 맞춤형 정보 제공 등의 실행 방안이 필요함을 제안하였다. 다만 횡단적 설문자료에 기반한 한계가 있으므로, 향후 연구에서는 종단 연구나 실제 거래자료 연계를 통한 확장 분석이 요구된다.

This study empirically examined the effects of website service quality of public real estate service institutions on users’ trust formation, as well as the influence of such trust on real estate purchase decision-making. The results indicate that information quality (accuracy and relevance) and system quality (convenience and flexibility) have significant positive effects on trust, and that trust serves as a key determinant positively influencing real estate purchase decisions. These findings suggest that public real estate websites function not merely as channels for information provision, but as important decision-support tools that exert a substantive influence on users’ actual decision-making processes. This study contributes to the literature by extending the service quality–trust– behavioral intention framework to the context of public-sector real estate information services. From a practical perspective, the findings highlight the importance of enhancing information accuracy and relevance, as well as improving website convenience and flexibility, in fostering user trust. In addition, this study proposes practical implementation strategies such as strengthening information verification systems, improving user experience, and providing personalized information services. However, given that the analysis is based on cross-sectional survey data, future research should employ longitudinal designs or integrate actual transaction data to further validate and extend the findings.