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대한안전경영과학회지 [Journal of Korea Safety Management & Science]

간행물 정보
  • 자료유형
    학술지
  • 발행기관
    대한안전경영과학회 [Korea Safety Management & Science]
  • pISSN
    1229-6783
  • eISSN
    2288-1484
  • 간기
    계간
  • 수록기간
    1999 ~ 2025
  • 주제분류
    공학 > 안전공학
  • 십진분류
    KDC 530 DDC 620
제15권 제2호 (30건)
No
1

4,000원

Based on a literature review regarding shift work, it is recognized that it has an adverse effect on workers’ health. Especially, the night shift rather than the day shift imposes severe disorders on workers, which are indicated to dyssomnia, maladaptation to social life, and health problems such as gastroenteric trouble, cardiovascular diseases and depression. As the shift work can be explainable by using workers’ labor ability necessarily to maintain company business consistently, it does not consider biorhythm, active mass and health condition of workers Actually duration of shit work would deprive workers of fundamental life rights by causing physical and mental effects. As a result of reviewing previous case studies related to effect of work pattern (day shift and night shift) on workers’ health, an incidence of physical diseases like dyssomnia, gastroenteric trouble, cardiovascular diseases and premature delivery was higher in shift workers than normal workers. Additionally the incidence of mental disorders such as busy brain, social isolation, depression and work stress was also higher in shift workers than normal workers. These adverse physical and mental problems were intensified to night shift workers compared to day shift workers. Considering current various reports and study results, it is recommended that the shift work, especially the night work pattern, should not apply to contemporary work situation for sustaining workers’ health condition constantly.

2

4,300원

OSHA(Occupational Safety and Health Act) generally regulates employer’s business principles in the workplace to maintain safety environment. This act has the fundamental purpose to protect employee’s safety and health in the workplace by reducing industrial accidents. Authors tried to investigate the correlation between ‘occupational injuries and illnesses’ and level of regulation compliance using Survey on Current Status of Occupational Safety & Health data by the various statistical methods, such as generalized regression analysis, logistic regression analysis and poison regression analysis in order to compare the results of those methods. The results have shown that the significant affecting compliance factors were different among those statistical methods. This means that specific interpretation should be considered based on each statistical method. In the future, relevant statistical technique will be developed considering the distribution type of occupational injuries

3

제조업 사업장의 산업안전보건경영체계와 규제 순응도

김기식, 이경용, 윤영식

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.21-30

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4,000원

OSHMS(Occupational Safety and Health Management System) is able to define as a typical convergence of all kinds of activities and elements that support maintaining safety at workplace and protecting employee’s health. In particular, fundamental function of OSHMS is preventing diverse hazards at workplace through high level of regulation compliance. Furthermore, insuring safety in workplace, protecting employee’s health and increasing effectiveness in manufacture are OSHMS’s additional functions. Based on the division of manufacture in 2009 Survey on Current Status of Occupational Health & Safety data, the study analyses certain relation between OSHMS and level of regulation compliance. The main finding is that most activities and elements which formed by OSHMS are being affected by regulation clauses.

4

4,000원

As people make efforts on accident prevention, the number of accidents has decreased over the years, however the number of fatal major industry accidents has rather increased, which resulted in the increase of the number of deaths in total. Under these conditions, there is an attempt to introduce and perform the safety vocational education system as a means for preventing major industry accidents. Therefore, in this paper, we analyse vocational education of manufacturing industry from the safety`s point of view and suggest the efficient techniques measuring and managing each safety management. Proposed techniques show that the specification on safety determines weight through the managers of firms and each process is suggested by using SN ratio.

5

소규모 제조 사업장에 적합한 재해예방 기법 사례 연구

신운철, 김진현, 홍용수

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.39-45

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4,000원

Occupational injury rate of Korea recently slides slightly downward after stagnating around 0.7%'s for more than 10 years. To accelerate this trend ,injury prevention for small enterprises is crucially important because vast majority of injuries take place in small enterprises. Considering huge number of small enterprises, we need to focus our efforts to type of riskier industries. By analysing detailed injury data, we select type of industries which need our concentrated prevention efforts. Several preventive measures are recommended, after we made literature survey of case studies for small enterprises. The result identifies riskier type of industries including transportation machinery manufacturing industry type(B),woods & veneer manufacturing industry, etc. Safety of machinery, new enterprises less than 2 years in service and new employees serving less than 6 months are in need for focused prevention efforts. To cope with these vulnerable spots, recommended preventive measures include strengthening of machinery safety standards,early assistance for safety to new enterprises, mandatory safety education before employment, etc.

6

자동차산업 모기업-협력업체의 산업안전보건 실태조사

고원경, 이광길, 갈원모

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.47-53

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4,000원

This study is aimed to investigate the occupational safety and health management of contractor company in the car industry. The questionnaire survey was conducted on the suppliers and contractors of car industry. Data were collected from 10 contractor companies and their 291 contractor companies(each outside and inside company). From the survey result, it was found that the level of all-round safety and health management is above the average. To strengthen the relationship for safety and health management, it is needed that the supplier company employ the person in exclusive charge to support contractor. Also it is needed the active support of the contractor company and needed that the supplier company employ the person in exclusive charge to support contractor. Finally, Many of the problems associated with the safety and health management by strengthening contractor company responsibility will have to be solved simultaneously.

7

4,000원

For years, many studies have mainly been investigated in a complicated human motion analysis. Recently, many motion analysis equipments have been studied and developed. Therefore, the more complex human movement analyses are possible, we have enabled us to perform more and more complicated human movement analyses. A Three-dimensional(3D) motion analysis on of the several methods is a useful tool for analyzing the human motion analysis. The purpose of this study was to develop the 3D human motion analysis using a kalman filter algorithm and a gyro sensor. The algorithm and sensor were used to human motion analysis with high-speed motion capture. In this study, the developed system will be adapted to facilitate golf swing analysis. Using the developed system, golfers and coaches who do not have advanced biomechanical knowledge can easily be used to their golf swing analysis. Future study is necessary for more practical and efficient area such as other sports industries, 3D game industries, rehabilitation training, etc..

8

4,000원

The purposes of this study are to survey stereotypes of control-display relationships for seven principal controls in passenger cars using the paper-pencil and hardware tests, and to examine stereotype strength of the paper-pencil test through comparing the stereotypes for the controls derived by the two methods. Ninety two and 60 college-aged students participated in the paper-pencil test and the real car simulation of the hardware test, respectively. There are dominant motion-directions for all controls in the paper-pencil test, while in the hardware test, there are dominant motion-directions for six controls including head light, high beam, door window, ignition key, door key and door lock controls. The stereotypes of motion-directions for six controls obtained by the paper-pencil test were the same as or similar to those by the hardware test. It was inferred from this that the congruence of the stereotypes by the two methods might be attributed to two simple motion-direction principles of ‘clockwise for increase’ and ‘upward for increase.’ Although it is known that the hardware test would be best for obtaining accurate stereotypes between controls and displays, this study implies that if the paper-pencil test is well designed, the paper-pencil test can produce the same results as the hardware test at low cost and without consuming time.

9

프레스 끼임 재해 사례분석을 통한 안전금형 모델 연구

이춘규, 남승돈, 김영춘

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.71-77

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4,000원

The accident which is caused by the press work remains a Permanent obstacle in worker's hand or arms, the disaster ratio is high and the fatal case is many. Mainly Like this accident occurs because the hand to enter with inside of the press die, therefore, basic countermeasure is the safety press. In order to prevent access to mechanical moving part by the hand or any part of the body , it is important to making a safety die design Structurally. It presents the design of the safety press die with suitable structure in the Product's attribute which it had shown in samples, There is a possibility of being difficult because the attribute of safety die design that had present all the productions from research does not agree each other. but because the representative process which is used most at sample had designed, If you were imitates with safety die design base which is presented from this research, It comes to be thought to be the part which can are used at the various sides.

10

이동식비계 작업발판의 사용 실태조사

최승주, 최돈흥, 신운철

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.79-84

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4,000원

According to the statistics of occupational accidents in 2009, the scaffolds and work platforms were main objects causing fall accidents in construction sites. But many workers install and use the work platforms on the mobile scaffolding without considering about safety standards. We had conducted a nationwide survey about how workers obey safety standards for the work platforms of the mobile scaffolding. As the result of a survey, no one follow a gap standard between materials of work platforms and installation of toe board. And it is a low proportion that comply with the install of safety guard rails and the use of stoppers. This is lack of consciousness for the safety certification and regulations. For safe use a mobile scaffolding, It is needed to educate a manager on the safety standards and to develop a product to install and dismantle easily.

11

4,000원

This study is based on parents that have preschool children of age 4~5, and analyzes the perception and parent education demand through parent experience of fire. As a result of the study about perception through parent experience about safety life, safety accidents, safety education of fire, the effect of parents’ safety consciousness to fire safety life turned out to be moderate for fathers and large for mothers. The safety education method was mostly done in speaking than experience for fathers, while mothers did education through experience in daily life. Also the difficulties in safety education was lack of educating time for fathers while it was lack of knowledge and methods for mothers. Perception through parent experience of fire safety accidents showed that fathers did not have experience of fire safety accidents while mothers did. The locations perceived by parents where fires mostly occurred showed to be within home for both parents, and both administered first aid in managing fires. Perception through parent experience of fire safety education showed the importance of fire safety education to be important in both parents, and both parents had no experience in fire safety education. Also the fire safety education knowledge acquisition method was TV or the Internet for fathers, while it was participating in seminars or lectures for mothers. Fathers were moderately satisfied of the fire safety education instruction of childhood education centers, while mothers were slightly dissatisfied. For the demand of parent education about fire safety education, fathers were moderate while mothers thought it necessary of parent education necessity. The reason why parent education was needed was to be able to know immediate and prompt measures and first aid treatment in emergency situations for fathers, while it was to figure out the cause of fire safety accidents and prevent it beforehand for mothers. For the education institution of fire safety education, fathers demanded it for safety related institutions while mothers demanded it for children education institutions, and the number of times for parent education was once or twice a year for fathers while it was once a month for mothers. For the parent education instructor of fire safety education, fathers demanded safety education experts while mothers demanded infant teachers that completed the safety education course. For the fire safety education method of parent education, fathers demanded Internet searching while mothers demanded seminars or lectures.

12

긴급차량 출동 지원 시스템 구축 방안

이정일, 석종수

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.95-101

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4,000원

Systems (RES) UTIS the roadside, and when the fire truck, fire engine installed in the terminal (OBE) to detect the location of the fire truck when the control signal at the intersection of quickly dispatch emergency vehicles quickly and safely through the intersection to beare. You should establish the effect of the system by the conjunction with UTIS system, emergency vehicles can be dispatched quickly to shorten the processing time of disaster, accidents incidents and protect the lives and property of the citizens.

13

4,000원

Disaster management is successful if the situation in the event of an accident to minimize casualties and property damage, and commitment to improve the efficiency of personnel and material, and further the administration site conditions promptly reported to the director or the people. transmit from one generation to the next the stability of the society could seek would be. In this respect

14

4,000원

This study was conducted to investigate the characteristics of smartphone usage and posture of users during using smartphone. A survey was conducted for 983 smartphone users to understand the association between smartphone usage and including subjective symptoms associated with musculoskeletal disorders. Main results from the survey were as follows; 1) 18.8% of the subjects experienced musculoskeletal symptoms at least at one of body parts. Specifically, 8.1%, 5.6%, 4.1%, and 11.3% of the subjects experienced musculoskeletal symptoms at neck, shoulder, elbow, and hand respectively, 2) The symptoms of musculoskeletal disorders were also associated with amount of text message and time for daily usage of smartphone. Specifically, relative risks of musculoskeletal disorders at hand/wrist/fingers in terms of "amount of text message" and "time for daily usage" for experienced user were 1.425 and 1.368 respectively to inexperienced user. This study identified ‘amount of text message’ and ‘time for daily usage’ as the major risk factors of smartphone usage in terms of musculoskeletal symptoms. The results of the study provided a good basis in order to remove or reduce the risks associated with musculoskeletal symptoms due to smartphone usage.

15

방사선종양학과에 종사하는 치료방사선사의 감정노동에 미치는 요인에 관한 연구

심재구, 서정민, 박병석, 주성훈, 송기원, 김찬형, 임재동, 김용균, 양오남

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.121-128

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4,000원

The objectives of this study were to investigate the degrees of emotional labor, the effects to organizational effectiveness and the significant factors influencing organizational effectiveness in radiation therapy professional. The subjects of this study were the radiation therapists working at the hospital in Seoul and Gyungi. The self-reported questionnaires were administered to 205 radiation therapists and the data were analyzed with SPSS 19.0 package. The level of emotional labor of single or female subjects were revealed higher than married or male. The professionalism of job has significant correlation with emotional labor. Significant explanatory variables of the degrees of emotional labor included organization culture, distress and self-leadership. These three variables demonstrated the explanatory power of 13.9% of the emotional labor. Based on the findings, emotional labor of radiation therapist was correlated with occupational professionalism. These results suggest that the intervention program intervening emotional labor should be continued to develop in order to improve the effective self-leadership, organization culture and distress factor.

16

PCB회로 보드장치내의 안정적 방열설계를 위한 연구

원종운, 이종휘

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.129-134

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4,000원

In this study, the heat flow analysis compatible commercial code CFX 11 was used to develop the structure inside PCB circuit board devices, which could stable radiant heat as well as the cooling device within it. In case of modifying the arrangement of electronic parts on the PCB inside the multi channel temperature measurement board devices, radiant heat effects did not show a rising tendency, whereas the overall temperature went down in case of installing the vents in the outer case of PCB circuit board devices. In terms of installation location, it was the most appropriate to install it on the electronic parts with no heat. Besides, in case of mounting the fan as a cooling device by considering various user environments for multi channel temperature measurement board devices, the radiant heat effects were shown higher than in case of installing the vents, and the middle sections were the most appropriate to its installation location. In case of changing the wind quantity of the fan from its selected installation location, the best radiant heat effects were shown at high speed as expected.

17

4,000원

As the country's elderly people who are 65 years or older recently exceeded 10% of the total population with development of medical technology and improvement of living standards, Korea has turned into an aging society. Especially in Gyeonggi-do, as of late December 2012, elderly people who were 65 years or older were 1,135,242 persons, taking up 18.98% of the region's population and registering the largest number of elderly people in the nation's cities or provinces. Due to such a sharp rise in elderly population, support for the elderly is increasing the burden on families and communities. The study aims to take as its subjects elderly people staying at authorized elderly welfare facilities, who are weak in mind and body and have difficulty in daily life with disabilities, or adult day care facilities that take care of elderly people during the day or at night, examine the concept of adult day care facilities and instances in foreign countries, and study the status of the adult day care facilities located in Gyeonggi-do, their services, and safety by figuring out space arrangement based on program implementation. Spacial arrangement in program operation should satisfy fuction and purpose from the manager and user's perspective, and a desirable program operation should provide separate spaces for the elderly with Alzheimer's and those without Alzheimer's. Compared to residential care facilities, adult day care facilities incur less financial burden and, compared to other authorized services, have many right functions that can upgrade the quality of users and satisfy their desires. Major countries like Japan, the UK, and Sweden recognize the right functions of day and night care services and aggressively support and utilize adult day care facilities. For adult day care facilities, quality services should be developed and use and choices should be enhanced as regards services. Development of special programs for the elderly with dementia and stroke, instead of simple protective functions of a program, must be actively promoted, while manpower training is required for program operation, conveniences, and safety. By developing and providing space arrangement models that focus on efficiency, convenience, and safety of program operation, adult day care operation can be revitalized, while quality of elderly care may be enhanced and welfare budget can be saved.

18

4,000원

Recently in the construction business construction companies has been ordered to survive in the terriblly competitive environment. Aa a result, most of the project with low-priced contract needs a speedy progress during all construction period. For the last five years major incident frequently occurs and results in the death of 189 workers at major top 6 construction builders. In most recent 10 years, the cause of major incidents happened in construction company is the speedy construction work that is affecting on the safety management. To prevent these accidents in the speedy construction work, four factors were chosed and analysed such as the personnel/organization, the working budget, the subcontractor selection and the employee motivation. The head office taked the support plan and tested it at the pilot work site. It showed a reduced accident and the harmful factors can be eliminated. It should be able to apply to the field to secure safety and prevent accidents.

19

4,000원

This paper reviewed the relationship between internal marketing(management support, education, pay system, internal communication, employment security) and food safety climate(prevention, superior attitude, work condition), and the moderating effect of employment type(permanent or temporary employees) in food service company. Based on the responses from 304 responses, the results of hierarchical multiple regression analysis showed that 4 factors(management support, education, internal communication, employment security) effect positively on food safety climate(prevention, superior attitude, work condition). The positive effect of internal communication on superior attitude and work condition appeared to be more positive in permanent employees than in temporary employees. And the results of t-test analysis showed that permanent employees perceived more positively all internal marketing factors(management support, education, pay system, internal communication, employment security) and food safety climate(precaution, superior attitude, work condition) than temporary employees.

20

4,000원

The purpose of this research is to analyse the research subject in journal of Korean safety management and sciences. Total 1850 key words in 560 papers were analysed by the Pajek system which is one of well known social network analysis tool. Key words trend from 2008 to 2012 was examined. Then the relationship among each key words was visualized. There were five key words group which strongly connected among key words. The degree centrality, between centrality, proximity prestige on each key words were calculated to verify influence degree to other key words.

21

5,200원

A cross docking operation involves multiple inbound trucks that deliver items from suppliers to a distribution center and multiple outbound trucks that ship items from the distribution center to customers. Based on customer demands, an inbound truck may have its items transferred to multiple outbound trucks. Similarly, an outbound truck can receive its consignments from multiple inbound trucks. The objective of this study is to find the best truck spotting sequence for both inbound and outbound trucks in order to minimize total operation time of the cross docking system under the condition that multiple visits to the dock by a truck to unload or load its consignments is allowed. The allocations of the items from inbound trucks to outbound trucks are determined simultaneously with the spotting sequences of both the inbound and outbound trucks.

22

합금철기업의 SCM 모델 구현

조종남, 손다래, 남호기

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.185-192

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4,000원

This research identified approachable management innovation technique from SCM point of view, and analyzed sales/logistics, integrated production planning, phenomenon of cooperation and suggested an innovation model over this for strengthening competitiveness of a case company. Process innovation model with an enterprise viewpoint is designed and suggested to solve the previous ares for improvement, and suggested various models of an ordering management model, available delivery management model, logistics operation model based on planning and S&OP model.

23

4,300원

The growing logistics strategy of a company is to optimize their vehicle route scheduling in their supply chain system. It is very important to analyze for continuous pickups and delivery vehicle scheduling. This paper is a computational study to investigate the effectiveness of continuous pickups and delivery vehicle routing problems. These scheduling problems have 3 subproblems; Inbound Vehicle Routing Problem with Makespan and Pickup, Line-haul Network Problem, and Outbound Vehicle Routing Problem with Delivery. In this paper, we propose 5 heuristic Algorithms; Selecting Routing Node, Routing Scheduling, Determining Vehicle Type with Number and Quantity, and Modification Selecting Routing Node. We apply these Algorithms to S vehicle company. The results of computational experiments demonstrate that proposed methods perform well and have better solutions than other methods considering the basic time and due-date.

24

철도 폐선부지의 효율적 활용방안

정성봉, 박민규, 남궁백규, 이수호

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.205-215

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4,200원

As far as recent investment in railway, disused railway yards is increased in each line and region. As a result, the interest of the related local government and agencies has increased on utilizing disused railway yards. In this study, we investigated the status of the disused railway yards and conducted legal review on the use of disused railway yards. In addition, we analyzed the disused railway yards use practices through case analysis and also suggested plans to diversify the ways of their usage.

25

4,000원

I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.

26

설문만족도 분석방법 비교를 통한 AHP적용 만족도 분석방법에 관한 연구

권영진, 정희택, 김세한, 정병한, 강경식

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.223-232

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4,000원

Other comments on matters satisfaction survey through questionnaires typically measure by frequency analysis method is performed, the short answer for how to apply. These satisfaction surveys, however, because of the environment and atmosphere of its target at the time of the survey, personal psychological state, depending on the scale of change in business or policy of customer satisfaction feedback, there is a problem. This survey results, tangible results in terms of the feasibility of the business and policy indirectly as a result, which has been used as a material fact is. New survey method is show how the business and policy objectives than can be reflected positively in the present study, and comparing these surveys in a variety of ways for the analytical method proposed by KANO, Timko results suggested. Should be an ongoing investigation, and different survey methods for the study on the same sample the actual observed by comparing the results for the superiority of the new results presented.

27

교육 및 자격의 동등성 확보를 위한 영향변수 결정을 위한 실증 연구

이원박, 김세한, 정희택, 정병한, 강경식

대한안전경영과학회 대한안전경영과학회지 제15권 제2호 2013.06 pp.233-242

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4,000원

Korea have been efforts to revitalize the national economy by concentrating for the industrialization about 60 years after the Korean war. A result of these efforts, We will enter to the advanced country as the current economic power. But, Our social structure under the Korean Confucianism cannot ecdysis, because we recognise to the academic ability rather than the competency ability. So, the current government is trying to build social skills by presenting the slogan for the ability to implement social policy. This research utilized by the Human Resources Development Service of Korea and the Ministry of Education statistics for the variables to determine the equivalence of the Korea Education and qualifications in order to achieve the government's efforts to meet the need to improve equivalency is to empirically

28

4,200원

This research paper introduces the application and implementation of medical decision metrics that classifies medical decision-making into four different metrics using statistical diagnostic tools, such as confusion matrix, normal distribution, Bayesian prediction and Receiver Operating Curve(ROC). In this study, the metrics are developed based on cross-section study, cohort study and case-control study done by systematic literature review and reformulated the structure of type Ⅰ error, type Ⅱ error, confidence level and power of detection. The study proposed implementation strategies for 10 quality improvement activities via 14 medical decision metrics which consider specificity and sensitivity in terms of  and  . Examples of ROC implication are depicted in this paper with a useful guidelines to implement a continuous quality improvement, not only in a variable acceptance sampling in Quality Control(QC) but also in a supplier grading score chart in Supplier Chain Management(SCM) quality. This research paper is the first to apply and implement medical decision-making tools as quality improvement activities. These proposed models will help quality practitioners to enhance the process and product quality level.

29

4,000원

Due to the competition between the various professional events, it is imperative for the team’s management to improve efficiency by removing the inefficiencies of the professional team in order to gain a competitive edge. This study use different Data Envelopment Analysis (DEA) models to measure the efficiency of professional sport organizations. In this mathematical-analytical study, this study first reviews the related literature to analyze the input/output variables. In the end, the variables were detected and the data for this study were gathered from the Korean Basketball League (KBL). While previous studies examine relative efficiency of Korean Professional baseball teams by using CCR model, this study fully utilize the DEA method to investigate Korean professional sports organizations’ operating problem. Thus, this study propose full results of DEA analysis such as efficiency score (overall, technical, and scale efficiency), slacks in inputs and outputs of inefficient organizations, Malmquist index) As a result, this study provides not only the exact productivity information of a team and a way of improving a firm’s productivity with a decision maker.

30

4,000원

This paper reviewed the relationship between innovation(organization innovation, personnel innovation, product innovation, process innovation) and firm performance in small business. Based on the responses from 218 firms, the results of multiple regression analysis showed that personnel innovation, product innovation, and process innovation effect positively on all firm performance(sales, profit, market share, customer satisfaction), and organization innovation effects positively only on market share and customer satisfaction. The results of hierarchical regression analysis showed that technical innovation(product innovation, process innovation) effects more positively on sales, profit and customer satisfaction than administrative innovation(organization innovation, personnel innovation).

 
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