2025 (45)
2024 (51)
2023 (57)
2022 (60)
2021 (51)
2020 (36)
2019 (25)
2018 (23)
2017 (91)
2016 (79)
2015 (118)
2014 (148)
2013 (131)
2012 (127)
2011 (115)
2010 (129)
2009 (116)
2008 (115)
2007 (118)
2006 (92)
2005 (78)
2004 (91)
2003 (71)
2002 (62)
2001 (66)
2000 (64)
1999 (24)
재난대응 황금시간 목표제의 효과성에 관한 연구 - 서울특별시 마포소방서 현장대응 소방공무원의 인식을 중심으로 -
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.1-9
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
In recent years after the Sewol Sank, the surroundings of Fire have rapidly changed and citizens need for Fire have been demanding very high. Under these situations, in order for satisfaction to all these demands, Seoul Metropolitan Fire & Disaster Headquarters(SMFDH) have made improvements of Golden Time in the field of disaster as the leader of Fire Department in Korea. SMFDH has been practicing many kinds of plans, or projects to achieve Gold Time of 55 types of disaster. However, There have been questioning about all these projects if they are working for the achievement. The purpose of this study is to scrutinize current projects for Golden Time Targeting focused on Mapo fire fighters as first responders and to cope with how to make them better for Seoul Citizens’ safety by using SPSS(Statistical Package for the Social Science) Statistics 24. The result of this study presents that how we can find to be all the project for Golden Time Targeting running well. And This study will be positively applied to Seoul fire policies or helped for setting them up better.
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.11-24
※ 기관로그인 시 무료 이용이 가능합니다.
4,600원
This study attempted to establish fire risk factors and preventive measures for each of five major types of construction, focusing on construction sites. For this purpose, disaster cases were analyzed and countermeasures were prepared. In addition, fire risk factors and flammable and combustible materials by construction type according to construction process were identified and preventive measures thereof were suggested. The results of this study can be used to establish policy improvement directions that meet various educational needs and expectations by identifying the use status of flammable and combustible materials and figuring out the fire risk factors according to the process by work type in construction sites.
선박 해양용 본질안전 LED 방폭 조명 표준화를 위한 가이드 개발 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.25-34
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
Offshore plants should be managed at a high level of safety condition. Because the offshore plant has cramped space and has difficult access when a fire occurred, a fire can be critical to the plants. LED lighting can reduce the risk of fire by its lower energy consume suitable to intrinsic safety and lower heat radiation that can reduce the possibility of ignition. Also LED has a long lifetime. Though LED luminaire has various advantages for offshore plants, an international standard for the luminaire has not provided because it is new technology. Because there is no international and domestic standard specially provided for the LED luminaire, a guideline is required for developing the LED light and for the future establishment of an international standard. This study was conducted to develop the guideline for LED luminaire for offshore plants. Firstly, relevant standards were analyzed for the guideline. Then we found that there are editorial differences between international standards and domestic standards. So the guideline was developed based on international version and the differences between the domestic and international standard were provided to let Korean developers recognize the differences.
도금 공장의 화재 예방을 위한 도금장비 개선에 관한 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.35-42
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
A number of plating companies have been exposed to the risk of fire due to unexpected temperature increasing of water or other reasons in a plating bath. Since the companies are not able to forecast the unexpected temperature increasing of plating bath and most of raw materials in the bath have low ignition temperature, it is easy to be exposed to the risk of fire. Thus, in previous study, we tried to monitor and notice the dangerous change of temperature of water immediately to prevent the risk of fire from plating process. However, unfortunately previous studies were not able to shut out the fundamental cause of fire since bath temperature sensor can detect air temperature when the level sensor was malfunctioned. In this paper we developed the Teflon heater which contains a built in temperature sensor and improved plating equipment system. Teflon heater is improved using Pt 100Ω sensor which can detect until 600°C . When the bath temperature sensor detects over 60°C or the Teflon heater sensor detects over 240°C they temporarily shut down the heater to control temperature. Also relay completely shuts down main power when detects instant temperature is detected over 5% of 240°C by the heater sensor to prevent teflon melting down and fire spreads. Developed plating equipment system can monitor a real time temperature in the teflon tube and bath water. Therefore we think the proposed plating equipment can eliminate the possibility of fire in plating processes fundamentally.
Fuzzy-FMEA를 활용한 시공사의 리스크 요인 분석
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.43-52
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
The purposes of this study are to analyze risks of construction step BIM(Building Information Modeling) applied project and improve it. Recently, construction industry has emphasized an importance of BIM for efficient utilization of various information. In the whole life cycle of huge construction project, there are cases introducing BIM and projects applying BIM are gradually increased to the work of construction step. However, the process of communication is not established, so the contents of BIM process of construction step are just showing rough fields and concepts of working utilization, so it's restrictive to utilize BIM actively on constructions step. Through results of case study in this research, constructor risks of BIM business should be efficiently treated with Fuzzy-FMEA that is more precise than existing danger evaluation.
최적 위험도 평가 모델의 건설업 분야 적용 방안에 관한 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.53-62
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
It has come to attention that a risk-assessing organization, that will benchmark a company’s safety department, is imperative, following an increase in large-scale SOC-business project, construction of higher-raised buildings, development of underground space; all that have increase accident rates. Having faced problems that arise in firms that demand diversity, complexity and instantaneity, the purpose of the thesis is to arrive at efficient and practical problem-solving means. In order to solve the problems that would surface theoretically during an actual risk assessment, the state of the operation systems of the top five national construction firms having a hazard rate of 0.25 times less than the average rate have been analyzed, while a hierarchal recognition research of the employees who not only function at the operating level but are the practice subjects of a firm, has also been conducted, bringing the main text.
설계안전성 검토 시행에 따른 국내 건설업 주체의 안전개선 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.63-76
※ 기관로그인 시 무료 이용이 가능합니다.
4,600원
This thesis provides background information on DFS carried out by the government in an effort to reduce the accident rate, cases of DFS in other advanced countries to study their risk detection, risk assessment, risk control measures, and cases in which application of DFS during the designing phase succesfully led to reduction of the accident rate. Till now, the focus has been on incident responses after the occurance of accidents, it describes the importance of considering safety during the desining process through safety results and cases.
4,000원
As industrialization progresses, mass production becomes a smart production system. However, industrial accidents do not decline, and during the course of industrialization, due to the logic of economic agents that have an economical and effective employment environment, they are changed to non-regular workers. The Occupational Safety and Health Act stipulates that the safety managers must be distinguished and the safety managers perform the task of conducting industrial accidents by balancing the duties and regulations specified in the Act on Special Measures for Deregulation. Safety administrators providing advice on issues needed to prevent industrial accidents and preventive measures We would like to present the problems and improvements that may arise due to safety managers ' replacement due to accidents caused by industrial accidents or accidents.
플랜트 건설 사업 안전관리 실태 및 재해 저감 방안 연구 - 화공 플랜트를 중심으로 -
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.87-94
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
The purpose of this study is to provide basic data to help ensure the safety and enhance industrial competitiveness of plant construction projects by analyzing the safety management status of, mainly, chemical engineering plant construction projects, and proposing specific measures and models to reduce human/educational, technical/systemic, institutional disasters. This study was done using literature research and case study/empirical study methods. The results of this study are summarized as follows. First, we classified the major disasters from the quarterly released ‘major diaster cases in construction business’from Korea Occupational Safety and Health Agency according to the type of construction and presented the causes and prevention measures.
산업현장 사다리 관련 사망재해 분석 및 추락재해 예방대책에 관한 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.95-104
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
Among the industrial disasters caused by drop, ladder related drop disasters are occurred the mostly. The victims are occurred continuously. This study analyzed current situation of industrial disasters for recent 10 years(2005~2014) and compared・analyzed statistics of death disasters of ladder by workplace scale, age, occupation, employment type, working content, scarred area, etc. in detail. This study suggested direction of safety standard modification for ladder that is an original cause material of many drops, direction of safety training strengthening of small-scaled workplace, and safety model based on disaster statistics and should contribute to reduction of disaster rate for ladder working.
도시철도 기관사조직의 안전리더십과 관련요인 간의 인과관계 구조분석
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.105-113
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
This study highlights the theme of safety leadership in railway organization, conducting empirical analysis on the relationship between safety climates, safety leadership, safety behavior, and accident. The empirical test results based on questionnaires received from 223 train drivers working at A subway firm indicated that relationship between CEO's safety philosophy, and safety communication showed a significant positive effect on boss's safety leadership. And boss's safety leadership showed a positive influence on observation belonging to safety behavior, which in turn showed a significant negative relationship with mistake. However, mistake, observation and violation were shown that there are no relationship with accidents.
미생물 안전을 위한 병원건물의 환기설계에 따른 공기 감염균 확산에 관한 시뮬레이션 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.115-123
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
Recently there is a growing interest in the airborne spread of virus. In particular, there is growing interest in secondary infection through the air in the hospital. The distribution of air-born virus depends on ventilation system installed in a hospital. In this study, simulations were carried out to predict the move of air-born virus by ventilation system at hospital. Simulation results showed that pressure distribution was –372.05Pa ∼ -3.45 Pa at 1st floor incase of only used mechanical exhaust at bathroom, shower stall , storage, kitchen etc.. if ventilation switch from used mechanical exhaust to mechanical exhaust & mechanical supply. Simulation results showed that pressure distribution was -336.44Pa at stair hall < -0.2Pa at bathroom < mean 1.19Pa at other room. So simulation results showed that using all of the mechanical supply and mechanical exhaust was more effective then the mechanical exhaust for maintain the pressure distribution in hospital. It was also showed that when using the mechanical supply and mechanical exhaust more effectively prevention of air born virus diffusion.
간호대학생의 환자안전문화 태도와 환자안전관리 실천이 임상실습 만족도에 미치는 효과
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.125-132
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
The purpose of this study was to assess the correlation between attitude of Patient Safety Management(PSM) and practice of PSM and clinical practice satisfaction of nursing students, also identified how these factors attitude and practice of PSM influence on clinical practice satisfaction, eventually aimed to develop education programs to strengthen practice of PSM in nursing students. A descriptive design was used in the study. The multiple regression was used for the study to prove the factors how the attitude and practice of PSM were affected to the clinical practice satisfaction. The study subjects were 226 nursing students. The results show that attitude of PSM mean was 3.71, practice of PSM mean 3.97, the clinical practice satisfaction mean 3.31. Among the general characteristics, clinical practice satisfaction showed significant differences in satisfaction of major(F=5.10, p=.001), the existence of role model(t=2.64, p=.009). Significant positive correlation was found between attitude of PSM, practice of PSM and the clinical practice satisfaction. Practice of PSM(β=.39) was shown as the most important factor to affect on the Satisfaction on clinical practice, also the explanation power of value for this study was found 41.1%. Consequently, this study indicates to develop the education program to strengthen practice of PSM. Also process the additional study for the nursing students in other areas.
연구실 위험분석을 위한 사전유해인자 가이드 Tool 개발 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.133-140
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
The Ministry of Science, ICT and Future Planning made law for Pre-Hazard Risk Analysis in December 31, 2014 to protect researchers from continuing accidents in laboratory. Conducted before an experiment, Pre-Hazard Risk Analysis finds hazards of the experiment and rules to manage the hazards.So the Pre-Hazard Risk Analysis can support laboratory safety system by prevent accidents in laboratory. Pre-Hazards Risk Analysis is newly created system so that executors need Guidelines to perform this analysis properly. This study is to develop guide tool for Pre-Hazard Risk Analysis by analyzing other risk assessment systems; PSM, Off-site Consequence Assessment, laboratory safety system. Also, this study suggested how to establish database for Pre-Hazard Risk Assessment by analyse KRAS.
건설 사업장 휴게시설이 재해감소에 미치는 영향에 관한 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.141-148
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
This researcher selected basic variable to investigate the effective relations of establishment and management of resting facility on reduction of constructional disasters and safety accidents and improvement of working efficiency for construction workers. Based on the measured variables, this researcher investigated phenomenon, recognition and satisfaction for using and demanding resting facility by long-term construction in construction site for workers of huge construction site in Seoul, conducted survey of total 219 questionnaires so as to grasp implications of workers' resting facility demanded in long-term huge construction site and effects on reduction of disasters and conducted structural equation analysis. As a result, resting faciity factor, management factor, and hygienic service factor were significant and resting and food factors were not significant. Therefore, it's expected to reduce personal disaster by improving quality of constructional resting facility, hygienic service, and resting facility management and especially, resting facility management factor makes lots of effects on prevention of personal disasters, so it was a strongly main factor. By suggesting the guideline of establishment and management service of proper resting facility through this research, positive recognition and constructional disaster reduction can be expected in construction site.
4,000원
This study is analyzed combustion phenomena based on the environmental energy facility incinerator. It is assumed that combustible components of waste are composed of carbon and hydrogen, and the combustion process of fuel is by setting as multi-component / multistage reaction. As the combustion chamber is burned, the high temperature environment is achieved, also the heat transfer accompanied by the turbulent flow and the generation of NOx, a pollutant, are interpreted to predict the thermal and fluid characteristics and pollution emissions of the grate incinerator. As the result of internal flow analysis, the slow flow around the ash chute and the mixing effect due to the complicated turbulence around the combustion chamber were predicted to show excellent performance. It is shown to the internal average temperature was about 1024°C, around the about 1000°C homogeneous temperature distribution. Due to the sudden temperature decrease in the boiler, the flue gas temperature at the outlet was estimated to be about 220 ℃.
미세먼지와 기상정보 기반의 AHP 분석을 통하여 태양광 발전소 최적입지선정에 대한 사례연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.157-167
※ 기관로그인 시 무료 이용이 가능합니다.
4,200원
Solar energy has been known as a successful alternative energy source, however it requires a large area to build power generation facilities compared to other energy sources such as nuclear power. Weather factors such as rainy weather or night time impact on solar power generation because of lack of insolation and sunshine. In addition, solar power generation is vulnerable to external elements such as changes in temperature and fine dust. There are four seasons in the Republic of Korea hereby variations of temperature, insolation and sunshine are broad. Currently factors that cause find dust are continuously flowing in to Korea from abroad. In order to build a solar power plant, a large area is required for a limited domestic land hereby selecting the optimal location for the plant that maximizes the efficiency of power generation is necessary. Therefore, this research analyze the optimal site for solar power generation plant by implementing analytic hierarchy process based on weather factors such as fine dust. In order to extract weather factors that impact on solar power generation, this work conducts a case study which includes a correlation analysis between weather information and power generation.
개봉 전후 트윗 개수의 증감률과 영화 매출간의 상관관계
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.169-182
※ 기관로그인 시 무료 이용이 가능합니다.
4,600원
Predicting a box office gross in the film industry is an important goal. Many works have analyzed the elements of a film making. Previous studies have suggested several methods for predicting box office such as a model for distinguishing people's reactions by using a sentiment analysis, a study on the period of influence of word-of-mouth effect through SNS. These works discover that a word of mouth (WOM) effect through SNS influences customers’ choice of movies. Therefore, this study analyzes correlations between a box office gross and a ratio of people reaction to a certain movie by extracting their feedback on the film from before and after of the film opening. In this work, people’s reactions to the movie are categorized into positive, neutral, and negative opinions by employing sentiment analysis. In order to proceed the research analyses in this work, North American tweets are collected between March 2011 and August 2012. There is no correlation for each analysis that has been conducted in this work, hereby rate of tweets before and after opening of movies does not have relationship between a box office gross.
4,000원
Block Chain is a technology that records and shares distributed ledgers without a central authority, providing a decentralized platform for transparent transactions in the business and enhancing transparency and traceability in all transactions to ensure trust in the transaction. Despite initial doubts about this technology, it is committed to adopting, adapting and improving the technology in a wide range of industries, including finance, government, security, logistics, food, medical, legal, and real estate. This study examines this technology, its applicability and potential benefits to the manufacturing supply chain. A tracking system of manufacturing supply chain to visualize transparency and traceability is implemented, and the conditions for adopting the technology in the manufacturing supply chain and the issues to be addressed are discussed.
건설공사 품질인증시스템 향상을 위한 품질인프라 및 핵심역량 도출에 관한 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.189-208
※ 기관로그인 시 무료 이용이 가능합니다.
5,500원
This study is for figuring out major components of construction quality infrastructure and suggesting improvement plan by benchmarking global best practice model and analyzing gap between the model and sample practice. Based on improvement plan, researcher could derive major characters and components of construction quality infrastructure, and also about the priority among core competency components of construction quality experts. The result showed that the 'human resource' was ranked the best priority followed by 'method' 'environment', 'equipment' among major characters and components of construction quality infrastructure. Also, for core competency components of construction quality experts, 'number of years in work places' was the best priority, and the 'professional knowledge on engineering' was another priority ranked. Far from general perception on competency components, 'academic education' ranked the last. It may allude that the current education system in this country is not effective in developing competency of quality engineers. In summary, this study shows professionalism of quality engineer is the most important thing in all the components.
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.209-219
※ 기관로그인 시 무료 이용이 가능합니다.
4,200원
Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.
Kano모델 기반의 물류 서비스 품질속성 분류와 잠재적 고객요구 개선지수 개발
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.221-230
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.
현지종업원의 개인특성, 조직 공식화 및 조직몰입간의 관계연구 - 중국 산동성 한국계 기업의 종업원들을 대상으로 -
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.231-240
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
The paper explores the relationship among the personnel characters, organizational formalization and organizational commitment in Korean firms in Shandong province of China. In this paper, the employee’s personnel characters include the sexual, job, college graduate, collectivism(value attitude), Power distance(value attitude). The results of anaysis shows that College gratuate have negative effects on the organizational commitment, and the collectivism have positive effection on the affective commitment, the perception of organizational formalization have positive effects on the affective commitment. And, the perception of organizational formalization have moderlate effects among the job, college gratuate, collectivism, power distance with organizational commitment. Based on the these results, the paper described the theoretical and practical implications.
조직시민행동이 혁신행동과 이직의도에 미치는 효과 및 자기효능감의 조절효과
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.241-251
※ 기관로그인 시 무료 이용이 가능합니다.
4,200원
The purpose of this study is to review the effects of organizational citizenship behavior on innovative behavior and intention to leave, and the moderating effects of self-efficacy in Korea Politechnics’ teachers and professors. In order to verify and achieve the purposes mentioned above, questionnaire data were gathered and analysed from 206 employees of Korea Politechnics campus. Empirical survey's findings are as follows; First, altruism, conscientiousness, sportsmanship appeared to be positively related with innovative behavior. Second, courtesy, conscientiousness, sportsmanship appeared to be negatively related with intention to leave. Third, self-efficacy moderated negatively the relationship between altruism and intention to leave. Fourth, self-efficacy moderated negatively the relationship between sportsmanship and intention to leave.
유연근무가 조직과 직무성과에 미치는 긍정적인 영향에 대한 연구 (M사 시차출퇴근 제도 도입 사례 중심으로)
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.253-260
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
Due to dramatic changes in the trend of corporate management in economics, labor and government, companies are being asked to adapt creative and innovative organizational culture in order to keep sustainability. Under the circumstances, flexible working hour becomes one of very effective method for organization culture improvement. Recently, M company has introduced the new policy of working hours that employees can choose a couple of different time options depending on their personal situations. And it turns out to be very effective to work & life balance, increasing organizational vitality, improving efficiency of business and productivity, recruitment of core human resources, and prevention of deviation; both team and personal performance levels has significantly improved. Therefore, it is highly recommended to adapt flexible working policies for companies seeking for a long term, sustainable corporate vision.
임파워링 리더십이 내재적 동기부여와 역할 내 행동에 미치는 영향
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.261-271
※ 기관로그인 시 무료 이용이 가능합니다.
4,200원
The paper examines how empowering leadership and intrinsic motivation contributed to explaining in-role behavior. In order to verify the relationships and mediating effect, data were collected from 414 individuals in employees working in small and medium-sized firms at Jinju, Changwon, Gimhae, Busan City to test theoretical model and its hypotheses. All data collected from the survey were analyzed using with SPSS 18.0. This study reports findings as follows: first, the relationship between the empowering leadership and the intrinsic motivation is positively related. Second, there was also a positive correlation between the intrinsic motivation and the in-role behavior. Third, the relationship between the empowering leadership and the in-role behavior is positively related. Finally, the intrinsic motivation played as a partial mediator on the relationship between empowering leadership and in-role behavior. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.
SERVPERF와 고객여정지도를 활용한 의료서비스 개선 요건 파악
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.273-282
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
This paper is aimed at proposing a new approach to connecting the measurements of customer satisfaction on healthcare services with the prioritized identification of healthcare service processes to be improved. As customers’ requirements for healthcare services have become too diverse and healthcare service systems have been increasingly complex, there has been growing interest in the customer-oriented evaluation of healthcare service quality and the systematic improvement of healthcare service processes. Most of the previous studies on service quality evaluation are based on SERVQUAL model. However, because of the unique characteristics and constraints inherent in healthcare service systems, it has been reported that SERVQUAL would be inadequate to be applied to healthcare service systems. As an alternative, SERVPERF has recently been widely used in the evaluation of healthcare service quality. However, there is a lack of studies on how to use the measurements of healthcare service quality systematically to improve service functions and processes. With this issue in mind, we firstly measured the customer-perceived satisfaction on the healthcare service quality from the six dimensions based on SERVPERF. Then we identified the relationships between the subjective measurements and healthcare service processes through brainstorming and expert interview. By using the relationships, we developed a customer journey map in healthcare services that visually describe the interaction between customers and healthcare service systems. The developed customer journey map would help service designers easily identify a healthcare service process that needs to be improved with priority. It is expected that the design improvement process proposed in this study would be a useful method for enhancing the quality of healthcare services.
중소기업 학습조직 활성화가 생산성에 미치는 영향에 관한 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.283-290
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
In knowledge information society entering global unlimited competition era, our middle and small sized companies are the base of national and enterprise competitiveness and core base of national economy as an origin of jobs. The competitiveness of middle and small sized companies is so important to decide the level of the competitiveness of the whole industries, but the gap from big sized company is much low in comparison with advanced countries from angles of important factors of enterprise growth, productivity and technological competitiveness, so, it's urgent to improve the competitiveness through productivity enhancement. The purpose of this research is to do a positive study on effects of learning organization management outcomes of middle and small sized company on enterprise productivity among various types of outcome brought for strengthening of enterprise competitiveness. It confirmed learning organization has functions and usefulness as a management tool bringing positive effects on enterprise productivity through the Productivity improvement.
TOC-CCPM과 EVM을 통합한 Synchro-EVM 시스템 개발 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.291-299
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
Recently, many business and government organizations have benefitted by executing projects using TOC-CCPM(Theory of Constraints-Critical Chain Project Management). In parallel, Earned Value Management(EVM) metrics have also become popular. Many organizations like US government requires that all large projects measure and report project progress status using EVM. Thus, project management in business fields such as plant construction, IT development, ship building need to integrate TOC-CCPM and EVM in oder to keep and reduce the delivery date of projects for improvement of customer satisfaction and enlargement of business opportunity. This paper proposes the scheme and case of developing the Synchro-EVM system which TOC-CCPM and EVM are connected.
선외기 추진장치의 저항특성 및 항주자세에 대한 실험 연구
대한안전경영과학회 대한안전경영과학회지 제19권 제4호 2017.12 pp.301-307
※ 기관로그인 시 무료 이용이 가능합니다.
4,000원
The planing hull is characterized by a large change in the posture according to the speed, and the shape of the propeller varies, so that the hull resistance varies greatly depending on the propeller used. Especially, the Savitsky system, which is widely used for estimating the resistance of planing hull, does not consider the characteristics of these propeller and ship bottom spray rails. In this paper, in order to investigate the difference in resistance characteristics between the propeller and the bottom of the propeller of 6m and 12m class propeller using propeller such as outboard or stern drive, A comparative test was conducted on resistance and attitude posture changes in the Circulating Water Channel of Institute of Medium & Small Shipbuilding. As a result of comparison test, it was confirmed that there is a clear difference in the attitude change due to the presence of the bottom floor spray rail and the change in resistance characteristics due to the installation of the propeller. However, attitude change with the propeller was found to be insignificant.
0개의 논문이 장바구니에 담겼습니다.
선택하신 파일을 압축중입니다.
잠시만 기다려 주십시오.