In the emerging global information society, a high level of English proficiency can be an important advantage for Asian countries. Likewise, enhanced quality of English teaching can help universities to better equip their students to achieve global competitiveness. The purpose of this study was to determine the attractive quality attributes of English language teaching as perceived by students at two universities in East Asia. The study consisted of two student populations from two countries. The first sample included 30 undergraduate students in Indonesia. The second sample included 40 undergraduate students in Taiwan. A survey instrument was designed based on the Kano Model to collect data for this study. Quality attributes of English language teaching were categorized in accordance with the Kano evaluation table. This study successfully utilized the Kano Model to identify attractive quality attributes of English language teaching for two different student populations. Findings of the study revealed that English curriculums should be specially developed according to the specific student needs in different countries. It is concluded that the Kano Model can be used effectively to assess quality in English teaching. Further studies should be conducted integrating the Importance-Satisfaction Model to evaluate faculty’s quality performance.
목차
ABSTRACT INTRODUCTION THE KANO MODEL METHODS Population and Sample Instrumentation Data Collection Data Analysis RESULTS Indonesian University Students Taiwanese University Students DISCUSSION CONCLUSIONS THE AUTHOR REFERENCES
키워드
English as a Foreign Language (EFL)English learningEnglish language teaching (ELT)teaching qualitycurriculum developmenthigher education
저자
Dylan Sung [ Chung Yuan Christian University, Taiwan ]
The goals of Asia TEFL are to promote scholarship, disseminate information, and facilitate cross-cultural understanding among persons concerned with the teaching and learning of English in Asia. In order to accomplish this, Asia TEFL will pursue the following goals:
1. To link ELT professionals in joint research on issues and concerns regarding English teaching and learning in the Asian context.
2. To publish an academic journal, The Asia TEFL Journal, as an internationally recognized journal in the field of English language teaching.
3. To host conferences and seminars addressing important issues concerning ELT in Asia.
4. To develop proficiency guidelines and assessment methods designed for the needs of the Asian context.
5. To develop programs for Asian learners and teachers of English to build their English language proficiency and cultural understanding and provide them with the skills required to be efficient English teaching professionals.