Earticle

본 연구는 20세기 전후 한글 편지에 나타난 물목(物目)으로서의 화폐 양상을 실증적으로 검토하는 데 목적이 있다. 1884년 우정총국(郵政總局)이 개설되면서 한국의 근대적인 우정의 역사가 시작되었다. 하지만 이를 주도한 개화파가 몰락하고 일제에 의해 한국의 우정사업이 식민지 침탈의 수단으로 변질되면서 상당기간 파행을 거듭하게 되었다. 전병용(2018)에서 편지 전달의 변화 양상을 다뤘는데, 인편과 우편이 1920년대 중반까지 공존하였으며 이러한 연유가 편지와 함께 전달되었던 물품에 있다고 추정한 바 있다. 1900년 우편소포(郵便小包) 사업, 1911년 우편위체(郵便爲替) 사업이 시행되었지만 이 제도의 정착은 더디게 진행되었다. 본 연구는 편지에 나타난 물목의 양상을 분석함으로써 이러한 현상의 원인을 파악하고자 하였다. 생필품의 물목 분석을 통해 우편소포 사업의 정착과정을, 화폐의 물목 분석을 통해 우편위체 사업의 정착과정을 파악할 수 있기 때문이다. 물목으로서의 화폐 양상을 분석한 결과 서민경제의 패러다임이 19세기 말에 이미 물물교환 경제에서 화폐교환 경제로 전환되고 있음을 확인하였다. 하지만 화폐의 소재가치와 유통가치의 괴리, 화폐 품귀 현상, 일제의 수탈에 의한 서민 경제의 몰락 등이 화폐교환 경제의 활성화를 가로막게 되었다. 이 결과 1911년에 시행된 우편위체 사업도 상당기간 파행을 거듭할 수밖에 없었다.

The purpose of this study is to analyze monetary aspects as a list of items in Korean letters around the 20th century. In 1884, Ujeongchongguk(General Bureau of Post and Telecommunications) was established, and the history of modern postal service began. However, with the collapse of enlightenment party(which led the service) and the corruption of Korean postal service into a means of colonial invasion by Japanese imperialism, the service has been lame for quite some time. Although the postal parcel service in 1900 and the postal money order service in 1911 were carried out, the settlement process of this system was slow. The purpose of this study was to investigate the causes of this phenomenon by analyzing the patterns of the list of items in the letter. This is because it is possible to grasp the settlement process of the parcel service through the analysis of the list of items of daily necessities and the settlement process of the postal money service through the analysis of the list of items of money. As a result of analyzing the pattern of money as list of items, it was confirmed that the paradigm of the common economy has already been converted from the barter economy to the currency exchange economy at the end of the 19th century. However, the gap between the value of money and the value of circulation, the shortage of money, and the collapse of the common economy by the Japanese exploitation have hindered the vitalization of the currency exchange economy. As a result, the postal money order service enforced in 1911 has also been cripped for a long time.

본 연구에서는 도시열섬 시뮬레이션 분석 시 다양한 환경에서 시뮬레이션이 가능하도록 건축물들의 건폐율·용적률·높이 등을 변경하면서 사용 가능한 필지 내에서 3D 건축물이 생성 가능하도록 알고리즘을 개발하였다. 생성모델은 법에서 정의하고 있는 몇몇 규제를 안에서 필지의 정보만 이용하여 각 필지마다 최대로 개발할 수 있는 건축물을 생성한다. 서 울시 마포구 서교동 대상으로 알고리즘을 적용하였으며 약 30초 후 모든 필지에 건축물이 생성됨을 확인할 수 있었다.

In this study, we developed an algorithm to 3D buildings within usable pacel information by changing the occupancy rate, volume ratio, height, etc. of buildings to enable simulation in various environments.. This algorithm to create a 3D building model in a parcel that can be used in performing an urban heat island simulation. By using the information on parcels within the legal limits, a 3D building model creates a building that can be constructed to the maximum for each parcel. The algorithm was applied for parcels in Seogyo-dong, Mapo-go, Seoul, and after about 30 minutes, buildings were found to be created in all parcels.

This research aims to examine the effects of urban environmental factors on land values, comparing with two development projects (Bun-dang and Pyung-chon) in Korea. The primary interest of this research is to assess the performance of urban design characteristic which emphasizes the compact development and land use mix to improve residents’ accessibility to urban facilities. The analysis is conducted by measuring the relationships between the values of multi-family residential parcels and the access to transit and other uses (park, office, retail, and education uses) as well as their comparative location in the city. The proximities to five uses and subway stations are estimated using GIS program. Parcel level GIS data and land value data assessed in 1996 and 2003 are used to measure such relationship. The findings indicate that multi-family residential parcel values are significantly correlated to the proximity to education and park uses. The characteristics of street network are significantly related to the chronological change of multi-family residential parcel values as well. The direction of the relationships, however, varies by the condition of urban environmental factors.

The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers’ psychological processes and presents useful implications on the importance of privacy and security in these services.

본 연구는 최근 화두가 되고 있는 택배 배송사원의 직무만족 및 고객만족 향상에 관한 연구이다. 또한 기 술도입과 복리후생은 택배 산업 뿐만 아니라 다양한 산업에 종사하고 있는 종업원들의 직무만족과도 깊은 관 련이 있다. 이에 본 연구는 택배 배송사원의 직무만족을 측정하고 측정된 직무만족이 고객만족에 미치는 영 향을 알아보았으며, 기술도입과 복리후생이 각기 직무만족에 어떠한 영향을 미치는지 살펴보았다. 택배 배송사원의 직무만족 측정을 위해 수도권 내 물류센터를 방문하여 설문조사를 실시하였다. 직무만족 측정도구의 개발은 국ㆍ내외 선행연구를 종합한 후 직무만족 측정에 사용될 수 있는 ‘작업환경’, ‘고객관계’, ‘임금보상’, ‘직무안정’ 4가지 요인으로 구성하여 측정지표로 사용하였으며, 복리후생, 기술도입, 고객만족에 관 한 측정지표는 선행연구 및 FGI 등을 통해 구성한 후 측정을 실시하였다. 본 연구는 비용 절감 및 Leadtime 단축에만 집중하고 있는 택배社들이 배송사원의 직무만족 향상과 관련 한 투자를 늘릴 수 있도록 시사점을 제안하여 큰 의미가 있다. 또한 배송사원의 직무만족 선행요인을 파악함 으로써 코로나시대의 배송사원 작업환경을 향상 시킬 수 있는 토대를 마련할 수 있을 것이라는데 의미를 부 여한다. 연구 결과를 요약하면 다음과 같다. 첫째 기술도입은 직무만족에 유의한 부(-)의 영향을 미치는 것으 로 나타났다. 둘째 복리후생은 직무만족에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 셋째 고객만족은 직무만족에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 연구 결과를 바탕으로 시사점 및 연구의 한계점, 향후 연구방향 등을 제안하였다.

This study was conducted to analyze job satisfaction and customer satisfaction of parcel delivery workers, which has become a hot topic recently. In addition, technology acquisition and employee welfare are deeply related to job satisfaction of employees in various industries including the delivery services industry. In response, this study surveyed job satisfaction of parcel delivery workers, examined the correlation between it and customer satisfaction, and also observed how introduction of new technology and employee welfare each affect their job satisfaction. A survey on couriers’ job satisfaction was conducted at a logistics center in the Seoul metropolitan area. The job satisfaction measurement tool consisted of four factors – 'work environment', 'customer relationship', 'wages and compensation', and 'work stability'. Three other indexes – ‘employee welfare’, ‘technology at workplace’, and ‘customer satisfaction’ – were factored in our tool after studying various previous domestic and international research and FGI. This study highlights the importance of job satisfaction of delivery workers. In an industry where companies’ main focus is reducing cost and lead time, this study suggests companies invest more in improving employees’ job satisfaction. In summary, the results are as follows: first, introduction of new technology appeared to have a significant negative impact on employees’ job satisfaction. Second, improving employee welfare seemed to have a significant positive effect on employees’ job satisfaction. Third, increase in customer satisfaction level led to positive effect on employees’ job satisfaction. Based on the results of the study, implications and limitations of the research and future research directions, etc. were proposed.

Recently, due to the expansion of the logistics industry, demand for logistics automation equipment is increasing. The modern logistics industry is a high-tech industry that combines various technologies. In general, as various technologies are grafted, the complexity of the system increases, and the occurrence rate of defects and failures also increases. As such, it is time for a predictive maintenance model specialized for logistics automation equipment. In this paper, in order to secure the operational safety and reliability of the parcel loading system, a predictive maintenance platform was implemented based on the Naive Bayes-LSTM(Long Short Term Memory) model. The predictive maintenance platform presented in this paper works by collecting data and receiving data based on a RabbitMQ, loading data in an InMemory method using a Redis, and managing snapshot DB in real time. Also, in this paper, as a verification of the Naive Bayes-LSTM predictive maintenance platform, the function of measuring the time for data collection/storage/processing and determining outliers/normal values was confirmed. The predictive maintenance platform can contribute to securing reliability and safety by identifying potential failures and defects that may occur in the operation of the parcel loading system in the future.

Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

본 연구는 택배 노동자의 근무 특성과 건강상태를 분석하여 맞춤형 건강증진 프로그램 개발을 위한 기초자 료를 제공하고자 수행되었다. J특별자치도 소재 7개 택배회사의 남성 종사자 168명을 대상으로 설문조사를 실시하 였다. 장시간 근무 집단은 노동강도 불만과 전반적 직무 만족도 저하가 유의하게 나타났고, 신체적 부담 인식도 높았다. 건강상태 문제에서는 심혈관질환만 단순 빈도에서 유의한 차이를 보였다. 이러한 결과는 장시간 근무가 직무 스트레스와 신체적 부담을 증가시킴을 시사하며, 택배 노동자 대상 건강증진 프로그램은 직무 스트레스 관리, 근골격계 예방, 심혈관질환 조기 검진을 포함한 맞춤형 전략으로 설계될 필요가 있다.

This study analyzed the work characteristics and health status of delivery workers to provide baseline data for the development of customized health promotion programs. A survey was conducted with 168 male employees from seven delivery companies in J Special Self-Governing Province. The long-hours group showed significantly higher levels of dissatisfaction with work intensity and lower overall job satisfaction, as well as higher perceived physical strain. Among health issues, only cardiovascular disease showed a significant difference in simple frequency. These results suggest that long working hours increase job stress and physical strain. Therefore, health promotion programs for delivery workers should be designed with tailored strategies that include job stress management, musculoskeletal disease prevention, and early detection of cardiovascular disease.

Since its entry into the WTO in 2001 and its opening-up of the parcel service market in 2005, China has continued to make changes in its parcel service industry and seen the industry explosively growing thanks to the increase in the number of the Internet users and its huge population. In this regard, this study took notice of the development process of China's parcel service industry, analyzed its characteristics, and tried to accurately examine its current status. The study classified the development process of the Chinese parcel service industry into four stages as follows: The first is the introduction stage, where Chinese postal EMS and foreign capital-based parcel service companies were created from 1979 to 1992. The second is the opening-up stage where Chinese private parcel service companies were born from 1993 to 2005. The third is the growing-up stage where various laws and numerous parcel service companies were formed from 2005 to 2015. The fourth is the development stage, where the parcel service real name system drastically improved the service from 2015 to the present. The current study found that Chinese parcel service industry was characterized by the coexistence of three corporate types related to foreign capital, the 4-type classification of the 4 largest business, and the development of the coastal regions from 1979 to 2005. However, the study found that the industry was characterized by the predominance of private companies, the 3-type classification of business, and the development of the 3 largest regions, with the enactment of various laws and regulations for about 10 years since 2005. In this respect, it is thought that Korea should seek more realistic strategies for entering the Chinese market and also take into account the predominance of private companies, the 3-type classification of business, the development of the 3 largest regions, etc.

Agricultural products packaged for transportation are put in the various dangerous environments owing to the damage factors like vibration, shock, compression, climate etc. under the distribution process. On fruits packaging for transportation, especially, the shock and vibration is considered as the most important damage factors. A major cause of shock damage to fruits is drops during manual handling. Especially, the damages of fruits during the parcel delivery service are very serious. The parcel delivery services of fruits are increasing and contribute to increasing of farm house earning. Also, the freight vehicle is mostly used to transport the fruits. Shock and impact generated by the freight vehicle may give serious damage to fruits. The optimum packaging design of parcel delivery service of fruits during transportation is required to reduce the fruits damages. In order to design the packaging system for parcel delivery service of fruits considering the transportation environment, the comprehension of characteristics for vibration and shock generated by manual handling and acting on transportation vehicles under various road conditions and loading methods is required. This research was performed to analyze the shock characteristics, acceleration level and power spectral density (PSD) during the parcel delivery service of fruits. The overall level of recommended PSD profile in a specific transportation of parcel delivery service for fruits was 0.63 Grms.

The volume of parcel delivery is steadily increasing with the rapid growth of the global online e-commerce market. However, a large amount of packaging materials used for these parcel delivery is finally causing environmental problems as waste. The rapid increase of these packaging waste has been making many countries to research ways to reduce the generation of distribution packaging waste. In this study, we have measured the empty space ratio for 131 packagings of parcel delivery purchased through the several domestic online stores in order to investigate the present situation in connection with the degree of excessive or overpack in korean parcel delivery packagings, so that 64 packagings were exceeded 50% in the empty space ratio. And we have suggested ways to reduce the generation of distribution packaging waste raised by e-commerce-based parcel delivery through analyzing the previous research and case studies ; one is to optimize and minimize the packaging design by safe transit test(field-to-lab test), another is to develop a reusable & returnable transport packaging and system applicable in the domestic supply chain, the other is to regulate directly with a policy.

본 온라인으로 구매한 물품을 택배 시스템으로 수령하는 경우에는 택배물품의 도난은 물론 강력 범죄로부터의 불안 이 상존하고 있다. 기존에 설치되고 있는 Kiosk방식의 무인 택배함은 초기 설치의 과다투자와 운용상 관리 비용 그리고 일부 보안 측면에서 문제성을 내포하고 있다. 본 논문에서는 이러한 Kiosk방식의 전용장비를 대체하는 방안으로 개인이 소지한 스마트폰을 이용하고 최대 64개의 택배함을 동시에 제어하고 모니터링 할 수 있는 무인 스마트 택배함의 시스템 개발에 대하여 기술한다. 또한 무선통신에서 취약한 보안을 강화하기 위한 새로운 알고리즘을 제안한다. 아울러 설치자의 중앙 서버를 이용하여 택배물 관리 비용의 최소화하는 ICT 융복합 기술방안을 제시함으로써 비용절감 효과를 기대할 수 있다.

The commonly used delivery system for online merchandise has potential problems, not only missing but also criminal case. Also, the contemporary Kiosk type approach for delivery system has some problems in an initial installation cost, expense of management system and especially security weaknesses in the wireless communication. To resolve these issues, this paper is proposing a securely unmaned smart locker system that can handle up to 64 parcels. This is easily controlled and monitored by a smartphone. In addition to the system, an algorithm is proposed to make the security of wireless communications better. Finally, a method is proposed to minimize the cost of delivery by using centralized server.

본 연구는 DEA의 CCR/BCC 모형과 Malmquist 생산성 지수를 이용하여 택배 서브터미널 위수탁 대리점의 운영효 율성을 분석했다. 투입변수로는 종업원수, 장비수, 영업비용을 선정하였으며 산출변수는 매출액을 선정하여 2014년부터 2016년 기간의 효율성을 분석하였다. 연구결과 CCR 모형과 BCC모형 모두 2014년 대비 2016년 효율성이 좋아졌으며 벤치 마킹 분석결과 2016년 기준 DMU1과 DMU7이 가장 효율성이 좋은 것으로 나타났다. 또한 BCC 모형 기준 비효율성 분석결 과 2014년 기준 2016년 모든 요소별 효율성이 증가한 것으로 나타났다. Malmquist 분석결과 MPI지수는 기술변화에 영향 을 받아 소폭 하락하였으며 모든 DMU에서 기술퇴보가 이루어지고 있는 것으로 나타났다. 본 연구는 택배에 대한 인식을 제고하고 그동안 논문에서 다루지 않았던 서브터미널 위수탁 대리점의 실제 운영효율성을 분석하였으며 그 결과 위수탁 대리점에 대한 정부의 제도개선 및 지원정책이 필요함을 시사점으로 제시하였다. 본 연구는 파주, 김포의 신도시 택배대리 점을 기준으로 분석을 수행하였다. 따라서 향후 분석범위를 타도시 및 구도심으로 넓혀 신도시와의 비교를 통한 효율성분 석을 수행해야 한다.

This study was aimed at analyzing the operational efficiency of DPAs(the delivery and pickup agents), which serve as sub-terminals in parcel delivery services, using CCR/BCC models in DEA. The input variables included the number of employees, and the amount of equipment and the operating expenses. The output variable was revenue value. The efficiency for the period from 2014 to 2016 was analyzed. The results revealed that the operational efficiency improved in 2016, compared with 2014, in both CCR and BCC models. According to the benchmarking analysis, DMU 1 and DMU 7 showed higher efficiency in 2016. The inefficiency analysis based on the BCC model showed increased efficiency of all factors in 2016 when compared with 2014. The Malmquist productivity index (MPI) dropped slightly as a result of technical changes and indicated a declining technical efficiency in all DMUs. This study suggests the need for government-led systematic improvement and support for DPAs by providing current insight into the parcel delivery industry and analyzing DPAs' operational efficiency in Korea for the first time. This research performed efficiency analysis of DPAs located in new town of paju and gimpo cities. In future research, comparative study on efficiency analysis including new town, old town area, and other cities are needed.

본 연구는 한중 간 소규모 무역의 주체인 보따리상에 대한 인터뷰 자료를 바탕으로 질적 연구와 양적 연구를 동시에 수행하는 통합 방법론을 통해 동일한 결론을 도출하였다. 또한 데이터를 증폭하는 과정에서 머신 러닝 기법의 하나인 부트스트랩을 활용하여 통합 방법론의 유용성에 대한 기존 이론을 무역학 분야에서 다시 한 번 입증하는 이론적 기여가 있었다. 더불어, 한국의 THAAD 배치와 중국의 무역 보복으로 인해 전반적으로 소규모 무역을 통한 보따리상의 활동이 축소되었으나, 오히려 한국 내 중국 물품에 대한 물량 또는 판매 속도는 크게 줄어들지 않았다는 것을 입증하며 실무적 공헌 또한 있었다. 본 연구는 직업군의 특수성으로 인해 조선족 이외의 다양한 보따리상을 접촉하지 못하였다는 한계점이 있으나, 향후 이를 극복하여 더욱 정교한 연구가 가능할 것이라 기대한다.

This study concluded the same conclusion through an mixed methodology that simultaneously conducts qualitative and quantitative research based on the interview data of people doing small and parcel trade between Korea and China. In the process of amplifying the data, there was a theoretical contribution to reestablish the theory of the usefulness of mixed methodology in the field of trade using the bootstrap, which is one of the machine learning techniques. In addition, Korea's THAAD deployment and China's trade retaliation reduced overall small and parcel trade activity, but also proved that sales volume and velocity in Korea for Chinese goods did not much decrease. This study has limitations that it can not contact various parcel traders other than Korean-Chinese due to the specificity of the occupation group, but it is expected that more sophisticated research will be possible in the future.

본 연구에서는 무인택배함의 최적입지를 선정하기 위한 입지조건 정의, 설치개수 결정, 최적입지 선정의 과정을 순차적으로 결합한 방법론을 개발한다. 우선 입지조건으로는 블록화, 접근성, 지역 중심공공시설이 제시되며, 선정된 입지에 대해 set-covering모형과 p-median 모형을 적용하여 설치개수와 최적입지를 각각 결정한다. 이러한 과정을 실제 사례에 적용해 봄으로써 모형의 타당성과 실효성을 검증해 본다. 일반주택과 다세대주택으로만 구성된 안산의 한 지역을 대상으로 분석한 결과, 필요한 무인택배함은 2개로 결정되었으며, 5개 후보지 중 가장 적절한 2개 장소가 최적입지로 제시되었다. 이러한 방법론은 무인택배함 설치시 최적의 결정을 내리기 위한 가이드라인을 제공하며, 택배 관련 강력범죄 예방 및 택배이용 활성화를 통한 경제적 파급효과를 기대해 볼 수 있다.

This paper presents a sequentially combined method of determining location conditions, the number of unmanned parcel service box and their optimal locations. First of all, block, accessibility and main public facilities are considered as location conditions and then set-covering model and p-median model are adopted for deciding the number of unmanned parcel service box and optimal locations, respectively. A case study for a region composed of small housings and multiplex housings in Ansan is conducted to prove the validation and application of the proposed method. The result indicates that 2 unmanned parcel service boxes are necessary in specific public places. The research contributes to resonable choice of unmanned parcel service boxes, crime reduction relevant to delivery man impersonation and economic benefit due to parcel service industry growth.

The amount of delivered parcels have been increasing according to the change and expansion of consumption pattern through e-commerce, and they are required to minimize breakout or failure under the delivery. In this study, we measured and analyzed the distribution environment data (vibration and impact) occurred in the packaging, which were prepared with 5 types by the weight and dimension, distributed from Seoul to Busan in Korea by 2 parcel delivery service companies through e-commerce order. Date showed the parcels had 3-5 times of drop impact and 0.3-0.7 m of drop height on average, and 0.8 Grms of vibration acceleration from equivalent equation to the vertical direction. The significant gap in service quality was not found between 2 parcel delivery service companies. This study is expected to be useful for designing the suitable packaging in order to enhance safe transportation of the delivered packaging, and furthermore useful for developing Korean testing method for Field-to-Lab simulation.

Fruit and vegetables are subjected to complex dynamic stresses in the transportation environment. During a long journey from the production area to customers using parcel delivery service, there is always some degree of vibration present. Vibration inputs are transmitted from the vehicle through the packaging to the fruit. Inside, these cause sustained bouncing of fruits against each other and container wall. These steady state vibration input may cause serous fruit injury, and this damage is particularly severe whenever the fruit inside the package is free to bounce, and is vibrated at its resonance frequency. The determination of the resonance frequencies of the fruit and vegetables may help the packaging designer to determine the proper packaging system providing adequate protection for the fruit, and to understand the complex interaction between the components of fruit when they relate to expected transportation vibration inputs. Instrumentation and technologies are described for determining the vibration response characteristics of the fruits with frequency range 3 to 150 Hz. The resonance frequency of the pear ranged from 53 to 102 Hz and the amplitude at resonance was between 1.08 and 2.48 G. The resonance frequency and amplitude at resonance decreased with the increase of the sample mass, and they were slightly affected by mechanical properties such as bioyield deformation and rupture deformation. Regression analysis was performed among the relatively high correlated parameters from the results of correlation coefficient analysis.

기후변화와 자원 고갈 문제가 심화되고, 택배 포장재 폐기가 증가하면서 커뮤니티 내 택배 포장재 회수구역의 사용자 경험(UX) 디자인이 친환경 행동을 유도하 는 역할이 더욱 중요해지고 있다. 이에 본 연구는 커뮤니티 내 택배 포장재 회수구역의 UX 디자인 요인이 친환경 행동의도에 미치는 영향을 분석하고, 기능적 혜택 과 심리적 혜택의 매개 효과를 검증하였다. 연구 결과, UX 디자인 요인의 하위 요소 중 연상성, 개방성, 정보전달성은 기능적 혜택에 유의한 정(+)의 영향을 미치는 것으로 나타났으며, 심리적 혜택에는 연상성, 편의성, 정보전달성이 유의한 영향을 미쳤다. 또한, 친환경 행동의도와의 관계에서는 연상성, 개방성, 편의성, 정보전 달성이 유의한 영향을 미치는 것으로 확인되었다. 매개 효과 분석 결과, 연상성과 정보전달성은 기능적·심리적 혜택을 통해 친환경 행동의도에 유의한 간접 효과를 보였다. 반면, 편의성의 기능적 혜택을 통한 간접 효과와 개방성의 심리적 혜택을 통한 간접 효과는 유의하지 않았다. 이를 통해 UX 디자인 요인 중 연상성과 정보 전달성이 친환경 행동을 유도하는 핵심 요인임이 밝혀졌다. 본 연구는 UX 디자인이 친환경 행동의도를 강화하는 데 중요한 역할을 한다는 점을 확인하였고, 회수 구역 설계 시 직관적인 디자인과 명확한 안내 시스템을 통해 사용자의 참여도를 높이는 전략이 필요하다는 것을 시사한다. 또한, 친환경 행동을 더욱 효과적으로 촉진하기 위해 다양한 사용자 경험을 반영한 세부적인 설계 요소를 추가적으로 탐색할 필요가 있음을 제안한다.

As issues related to climate change and resource depletion intensify, and the disposal of packaging materials from delivery services increases, the role of user experience (UX) design in community-based delivery packaging recycling areas in promoting eco-friendly behavior is becoming more important. This study analyzes the impact of UX design factors in community delivery packaging recycling areas on eco-friendly behavioral intentions and tests the mediating effects of functional and psychological benefits. The results show that among the sub-factors of UX design, associations, openness, and information deliverability have a significant positive impact on functional benefits, while associations, convenience, and information deliverability significantly affect psychological benefits. Moreover, associations, openness, convenience, and information deliverability were found to have a significant effect on eco-friendly behavioral intentions. Mediating effect analysis revealed that associations and information deliverability had a significant indirect effect on eco-friendly behavioral intentions through functional and psychological benefits. In contrast, the indirect effects of convenience through functional benefits and openness through psychological benefits were not significant. This suggests that associations and information deliverability are key factors in encouraging eco-friendly behavior among UX design elements. This study confirms the important role of UX design in enhancing eco-friendly behavioral intentions and suggests that strategies to increase user participation should include intuitive design and clear guidance systems when designing recycling areas. Additionally, it proposes further exploration of specific design elements that reflect various user experiences to more effectively promote eco-friendly behavior.