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This study illuminates Korean financial governance’s unprecedented impacts on large swaths of the economy during COVID-19. As an analysis technique, we adopt risk communication to investigate how and to what extent the Korean government expanded its involvement in social and financial management. The study confirms that Korea controlled COVID-19 transmission by prioritizing communication, drawing on lessons acquired from previous experiences fighting the Severe Acute Respiratory Syndrome (SARS) in 2003 and the Middle East Respiratory Syndrome (MERS) in 2015. This finding is consistent with the survey results on small and medium-sized enterprises (SMEs) and banks in Seoul and Ulsan, Korea, which were conducted from January to February 2021. The data analysis presents that SMEs staved off bankruptcy because financial institutions were putting off collecting bonds to help SMEs manage their cash flow. We interpret these results as the government stepping in to reflect SMEs’ needs for debt reduction, loan maturity extensions, and interest repayment suspension options on its COVID-19 responses policies.

Good communication between members contributes to coordinating and resolving conflicts within the organization (Lee et. al., 2012). There was a special office space on the 3rd floor of the main building of Cheongju City Hall. That was BICHAENAUM, named after "Empty, fill, and share, and newness springs up." In BICHAENAUM, about 50 officers from three departments worked freely in an open space. In this study, in preparation for the expansion of spatial innovation in the Cheongju City Hall, was to analyze the work relevance by the department and refer to the arrangement of departments with high relevance in the same space. The working relationship between departments was examined through social network analysis. As a result, departments in Cheongju City Hall were classified into 9 groups. In the long term, we hope that this study will serve as a basis for achieving the goal of improving working methods for spatial innovation.

The church couldn’t be free from the inner conflict in church history. That is why the heterogeneity of church members from various backgrounds has revealed differences in major areas related to theology, ministry, mission, education and so on. Conflict within the church is not just a matter for the church. That's because church members are connected to society. Conflicts in the church may be overcome or resolved by the church, but in some cases, they may be known outside the church. If conflicts in the church are known outside the church, it is highly likely that the reason, content, and degree of the conflict are not common or difficult to understand from a social perspective. In this case, society may look at the church negatively while questioning the nature of the church or may be skeptical about the church's social role and responsibility. These results can cause the church to eventually shrink the inner or outer functions of the church. The primary purpose of this study is to provide a curriculum for conflict management that can be performed in the church. So, when church members who have learned this curriculum based on relational communication face various conflicts in the church, they have the ability to ease and resolve the conflicts. Furthermore, through this, the ultimate purpose is to faithfully perform not only the inner function of the church but also the social responsibility. To this end, I will explore interdisciplinary capabilities by analyzing various types of conflicts within the church, their causes, and attempts to resolve them through domestic and foreign literature. During the COVID-19 pandemic, the church's relationship between church members was estranged as non-face-to-face worship was established by quarantine guidelines such as prohibition of gatherings and social distancing. After the COVID-19 pandemic, the church will face various demands. For example, it may be a re-joining of church members who have left due to prohibition of gathering and social distancing, restoring spirituality, re-operating various church programs, restoring passive and disconnected relationships, and opportunities for lost communication. These demands are likely to demand a more strengthened communication environment as a reward for the situation that has been suppressed. The relational communication curriculum provided in this study will contribute to managing the conflict that the demands for more strengthened communication can cause.

본 연구는 조직 내 버추얼 커뮤니케이션 적용에 영향을 미칠 수 있는 4가지 중요 요인인 관리(management), 사원(employee), 프로젝트 (project), 기술적(technological) 요소에 대해 분석하였다. 이를 위해 텔레워크, 텔레커뮤니케이션, 가상조직 등 버추얼 커뮤니케이션 적용에 매우 중요한 영향을 미칠 수 있는 세부 요소들과 관련된 선행연구를 분석하였다. 이를 바탕으로 중요요인들의 하위 구성요소를 선정하였다. 이후 매니 지먼트 지원, 신뢰 구축, 조직 리더십 등과 같이 버추얼 커뮤니케이션 적용에 영향을 미칠 수 있는 하위 구성요소들에 대해 관련 경험이 있는 전문 가들을 대상으로 설문조사를 실시하였다. 특히 본 연구는 이전 연구와는 달리 기술적 요인 외에 다른 요인들을 추가하여 버추얼 커뮤니케이션 적용과의 관계를 분석하였다. 분석결과 에 의하면 버추얼 커뮤니케이션 적용에 영향을 미치는 4가지 중요한 요인 중 관리 관련 요소(management related factor)가 가장 중요한 역할을 하는 것으로 나타났다. 이는 프로젝트 매니지먼트와 관련 선행연구들의 결과와 일치하는 것이다. 더 나아가 프로젝트 과업, 위치, 소비자 관련성, 외부적 영향, 리스크 관리와 같은 요소들이 조직 내 버추얼 커뮤니케이션 적용과 유의한 양(+)의 관계를 맺는 것으로 나타났다. 본 연구의 결과는 버추얼 커뮤니케이션이 조직 내에서 충분히 활용되기 위해서는 1차적으로 관리와 관련된 부분을 강조해야 한다는 것을 시사해준다.

In this study, we examine four possible determinants – management, employee, project, and technological related factors – of virtual communication(VC) adoption in an organization. We reviewed all the influential elements from previous VC literature on telework, telecommuting, and virtual teams to identify which factor has the most significant influence on VC adoption.We also surveyed professionals from various organizations, capacities, and locations for their VC experience and found that management factors such as management support, trust building, and organizational leadership are the most significant influencing factors for adopting VC. Furthermore, all four previouslymentioned factors play an important role in VC adoption. This study explored the factors that determine the adoption of VC in the work place—particularly in a non-manufacturing function—and found from previous studies that many issues other than technology alone determines VC adoption in the workplace. This study also combined the different findings from prior studies into four main factors. This study contributes to project management literature by providing consistent evidence that management-related factors are the most important determinant among the four factors. Moreover, factors such as project tasks, location, customer relations, external influences, and risk management are also significantly and positively associated with the adoption of VC in an organization. The managerial implications of this research are to provide a framework and implementation steps for VC adoption in organizations, which primarily emphasizes that management—in their role as innovation adopters—should no longer dismiss the benefits of VC programs concerning competitiveness and hiring and retaining the best talent.

Information on environmental management’s critical consciousness hinges on the use of information and communication technologies (ICTs) for resilience among vulnerable inhabitants in flooded areas of Nigeria. Hence, understanding how the ICTs tools become useful to change agents and the clientele for adjusting to and managing the challenging issues arising from flooding is germane. However, research on evaluating the role of ICTs in disseminating sustainable forest land use techniques (SuFLUT) for flood management in flood-ravaged communities of Southwest Nigeria is uncommon and sparse for flood resilience. The study objectives examined socio-economic characteristics, awareness about flood issues, information sources, and sustainable forest land use techniques. Data were generated from structured questionnaires and in-depth interviews through multistage sampling procedure and were analysed with frequencies, percentages, mean scores, Chi square statistic and Canonical Correlation Analysis at α0.05. The findings revealed that residents shared key demographic features. Firstly, they were predominantly male gender with youthful ability to engage developmental activities in their communities. Secondly, they were informed about continuous events of flooding, consequences and the devastating effects on many residents and their resources. Thirdly, they had access to various ICTs tools through which information on flood warnings was broadcast in the studied area. The adoption of SuFLUT varied across locations in Southwest Nigeria, with tree planting being the most commonly utilized practice, followed by tree conservation and stream bank stabilization. The findings revealed that even though residents were conversant of ICTs for information broadcast about SuFLUT, there is still low usage of SuFLUT for flood resilience among residents. The study recommends that community stakeholders actively seek government support and strengthen existing institutional frameworks through collaboration with international agencies. Establishing robust information networks focused on flood and climate resilience will be critical in mitigating the impacts of recurrent flooding.

건강 문해력은 특히 외국인 거주자와 같은 취약 계층에서 효과적인 위기관리와 위험 의사소통을 위한 중요한 자원으로 점점 더 많이 인식되고 있다. 이에 본 연구는 한국의 한 지역사회에 거주하는 외국인 112명을 대상으로 HLS-EU-Q16, 문화적응 스트레스 척도, 한국어 능력 측정 문항을 사용하여 자료를 수집하고, 상관분석과 다중회귀분석을 이용하여 분석하였다. 분석 결과, 건강 문해력은 한국어 능력 및 거주 기간과 양의 상관관계, 문화적 스트레스와는 음의 상관관계가 있었다. 다중 회귀 분석 결과, 한국어 능력, 문화적 스트레스, 거주 기간이 건강 문해력의 중요한 예측 요인으로 나타나 48.2%의 설명력 을 나타냈다. 이러한 결과는 건강 문해력이 다문화 공동체에서 위기 대응을 위한 중요한 자원으로 기능하 고 있음을 의미한다. 따라서 언어 접근성을 높이고 문화적 스트레스를 줄이는 것은 포용적 위기 위험 의사소통과 지역사회 기반 위기관리를 위한 핵심 전략으로 고려되어야 한다.

Health literacy is increasingly recognized as a critical resource for effective crisis management and risk communication, particularly among vulnerable populations such as foreign residents. This cross-sectional study examined the level of health literacy and its influencing factors among 112 foreign residents living in a local community in Korea. Data were collected using the HLS-EU-Q16, an acculturative stress scale, and a Korean language proficiency measure, and were analyzed using correlation and multiple regression analyses. Health literacy was positively associated with Korean language proficiency and length of residence, and negatively associated with acculturative stress. Multiple regression analysis showed that Korean language proficiency, acculturative stress, and length of residence were significant predictors of health literacy, explaining 48.2% of the variance. These findings indicate that health literacy functions as an important resource for crisis response in multicultural communities. Enhancing language accessibility and reducing acculturative stress should therefore be considered key strategies for inclusive crisis risk communication and community-based crisis management.

This research examined the mediation effects of knowledge absorptive capacity (KAC) and knowledge management capability (KMC), between information communication technology (ICT) implementation and firm performance. In the past, studies investigated KAC and KMC separately. While studies of KAC focus on the flow of information, those of KMC focus on knowledge creation triggered by innovative information. However, KAC and KMC are not mutually exclusive and as such we investigated them together in this research. We surveyed 126 companies and analyzed hypotheses with LISREL analysis. This research provided empirical support for the Nonaka’s contention that the information processing has a positive effect on knowledge creation. We also found that there is a mediation effect between ICT implementation and firm performance. Not only is there a direct effect of ICT implementation on firm performance, but there is an indirect effect through KAC and KMC. KAC has a positive effect on both KMC and firm performance. However, it has been discovered that while KMC has mediation effect, it is not significant as an independent factor for firm performance.

This study empirically analyzed organizational cultural factors affecting internal conflicts within a public sports facility management corporation. Results indicated significant negative correlations between organizational communication leadership, interpersonal relationships, job environment satisfaction, and internal conflict presence. However, logistic regression identified only job environment satisfaction as significantly influencing internal conflicts, revealing that a one-point increase in job environment satisfaction reduced conflict occurrence probability by approximately 71.2%. The findings emphasize improving the job environment in public sports organizations as a primary conflict management strategy and provide policy implications for enhancing organizational culture and working environments.

Purpose: This study aimed to investigate nurses’ knowledge regarding cancer pain management, empathy, and communication skills, as well as to examine factors influencing their competence regarding cancer pain management. Methods: A total of 166 nurses participated in this study, and all participants had more than three months’ clinical experience working in wards and intensive care units where cancer patients were admitted. Data were collected using structured questionnaires and analyzed by an independent t-test, a one-way ANOVA, a Mann-Whitney U test, a Kruskal-Wallis test, a Pearson correlation coefficient, and hierarchical regression analysis using SPSS/WIN 27.0. Results: Significant differences were found in competence for cancer pain management among the participants based on gender (z=-5.36, p<.001) and education level (F=3.87, p=.023). The results of the regression analysis revealed that the factors affecting nurses’ competence in cancer pain management included knowledge of cancer pain management (β=.29, p<.001) and empathy (β=.20, p=.031). Communication skills (β=-.03, p=.773) had no significant effect on competence in cancer patient management. The total explanatory power was 31%. Conclusion: Nurses’ competence in cancer pain management was significantly influenced by knowledge and empathy. Programs focusing on education regarding cancer pain and empathy enhancement are needed to improve nursing competence for cancer pain management.

본 연구는 부모-자녀간 의사소통이 만성질환을 가진 청소년의 질병관리에 미치는 영향을 가족지지의 매개효과 분석을 중심으로 살펴보고자 하였다. 조사대상자는 제1형 당뇨병으로 진단을 받은 121명의 청소년으로 하였으며, 서울소재 대학병원 외래치료를 받으러 온 환자들을 중심으로 자료수집이 이루어졌다. 연구결과 부모-자녀간 의사소통은 질병관리에 유의미한 영향을 미치는 것으로 나타났으며, 이러한 관계는 가족지지에 의해 완전매개되고 있음을 알 수 있었다. 제1형 당뇨 청소년의 질병관리에 관한 사회복지실천에서는 부모-자녀간 의사소통과 가족지지를 중요하게 다룰 필요가 있으며, 부모-자녀간 의사소통을 통해 부모의 당뇨관련 지지를 높이는 전략을 개발할 필요가 있다.

This study investigated the relationship between parent-child communication, diabetes-related family support and self-management among youth with type 1 diabetes. A path model was tested using hierarchical multiple regression to examine the mediating effect of family support on the relationship between communication and diabetes self-management. Research participants were recruited from an outpatient clinic located in a major university hospital in Seoul, Korea. Questionnaires were distributed to adolescents who were visiting the clinic for outpatient checkup and a total of 123 questionnaires were obtained and used for analyses. Research findings suggested that diabetes self-management had a positive relationship with family support and parent-child communication, after controlling for the effects of demographic and illness-related variables. Analyses of the path model indicated that the relationship between communication and diabetes self-management was fully mediated by family support. Open communication with caregivers seems to facilitate adolescents’ diabetes-related family support. Practitioners working with this population should assess the openness of parent-child communication and address its effect on diabetes self-management via effective family support.

이 글에서는 2017년 새 정부가 들어선 지금 이 시점에 왜 다시 기록관리혁신을 말하는가에 대해 밝히고 혁신의 방향과 전략에 대해 구체적으로 언급한다. 지금의 혁신은 참여정부 때의 혁신 정신을 잇되, 내재적 비판을 전제로 하여 그 방법과 내용을 새로이 해야 한다. 이 글은 혁신의 기본 방향을“모두와 함께 하는 기록관리”로 설정할 것을 제안하고 있다. 민주적 지향을갖되, 현장의 주체들을 위해, 현장에 있는 모든 이들이 함께 혁신을 진행하자는 것이다. 정부 공공기관은 물론 시민과 기업들 모두가 기록관리의 현장에서 그 과정에 참여하고 성과를 공유하는 주체들이다. 민주주의의 현장도, 역사의 현장도, 그리고 기술혁신을 거듭해가는 세계의 흐름도 모두 중요한기록관리의 현장들이다. 이 글은 이들 6개의 현장에서 지금 바로 진행해야할 12개의 전략과제와 35개의 세부과제를 구체적으로 제시한다. 또한 최신기술을 충분히 활용하고, 각 현장의 주체들과 소통하며, 모든 의사결정을 협치에 의해 내리는 방법적 혁신을 동반한 기록관리 혁신의 진행을 제안한다.

This paper will address why records management innovation needs to be considered and sought again in 2017 when Korea’s new government was inaugurated, and it suggests the direction and strategies of the innovation. Now is time to inherit the innovative spirit of Roh’s Participatory Government based on new methods and contents with immanent criticism. This paper proposes the innovation for the “records management by everyone,” where everyone involved needs to participate in and proceed with the innovation for the sake of democracy. Not just government offices but also corporations and even ordinary people need to participate in the process of records management and share the results. Records management is necessary and required in places where democracy is practiced, where historical events occur, and where technologies are continuously innovated around the world. This paper proposes 12 strategies and 35 tasks in 6 sectors where records management is required at present. In addition, it also suggests a methodological innovation for using the latest technologies, communicating with every entity, and governing decision-making.

이 연구는 7월22일 ‘미디어법’ 강행처리 전후에 나타난 한나라당과 민주당 등 주요 정당의 커뮤니케이션 메시지를 분석하여 보다 효율적인 위기관리 커뮤니케이션 메시지의 전략적 필요성을 제시한다는 것에 그 의의가 있다. 이에 따라 일반적으로 보수 및 진보적 특성을 나타내는 신문인 동아일보와 한겨레신문 총 132건의 보도기사에 대한 내용분석을 실시하였다.연구결과를 분석해보면 첫째 ‘미디어법’에 대한 양적 보도결과는 보수 또는 진보적 성향을 보이는 매체의 차이는 유의미하지 않으나, 다만 여당 중심으로 이루어지고 있는 것으로 나타나고 있다. 또한 주요 정당의 경우 한나라당은 김형오, 안상수, 이윤성, 박근혜, 이상득, 나경원 등, 다양한 정당 구성원들의 의견들이 보도되고 있으며, 야당의 경우 정세균, 이강래 중심의 한정적 의견으로 정당의 위기 메시지 형태를 보이고 있으나, 그 외에 다른 정당의 경우는 정당의 메시지라고 보기 보다는 개인의 사회적 영향력(예, 이회창, 노회찬 등)에 의해 메시지가 제시되고 있다. Benoit의 메시지 분류에 기준하여 볼 때, ‘미디어법’에 대해서는 두 정당 모두 ‘피해의 감소(정당화)’ 메시지 유형이 대부분이다. 정당별 메시지 유형을 비교해보면 한나라당의 경우 ‘피해의 감소’(29.3%), '책임의 회피‘(15%)’, ‘부정’(7.1%) 순으로 나타나고 있으며, 민주당은 ‘피해의 감소’(30.7%) 다음으로 ‘부정’(9.3%), ‘책임의 회피’(2.9%) 순서로 메시지 형태를 보여주고 있다. 또한 책임성 이론에 근거하여 보면 우리나라 정당은 ‘미디어법’에 대해서는 ‘피해의 감소’, ‘책임의 회피’, ‘부정’ 중심의 위기의 책임성이 낮은 위기관리 커뮤니케이션 메시지 형태를 취함으로써 위기에 대해서는 책임의 여부를 최소화하고, 위기에 대해서 방어적이다. 결과적으로 ‘미디어법’에 대해서 청와대, 한나라당, 민주당 등 국민에 대해 책임을 지는 조직은 찾아보기 어려웠고, 서로가 공격을 일삼고, 위기에 대한 책임을 전가하며 회피하는 우리나라 정치의 현실을 그대로 증명하고 있다.

The purpose of this research is to show the necessities of more efficient strategy for Crisis management communication messages by analyzing the main communication messages of the political parties such as Grand National Party-Hannara(ruling party), Democratic Party-Minju(opposition party) after implementing Korean new media law. Based on this purpose, I analyzed 132 news articles of Dong-A Ilbo and Hankyurhe, each of which are conservative and progressive. The result of analysis is to show the variable of media is not relevant neither conservative nor progressive but ruling party is playing a leading role in terms of the number of reporting. Ruling party tends to report its opinion through various members of the parties such as Kim Hyung-o, An Sang-soo, Lee Yoon-sung, Park Guen-hye, Lee Sang-duek, Na Kyung-own, etc.. However, the other opposition parties have given their messages through not their member but various persons with influencing powerfor example Lee Hwe-chang, Noh Hwe-chan, etc.. The types of messages from both of parties can be categorized by Reducing offensiveness of event(justification) based on Benoit theory. In comparison of each type of their messages, ‘Reducing offensiveness of event’ is 29.3% and 'Evading responsibility‘ is 15% and lastly ‘Denial’ is 7.1% in Grand National Party(ruling party). On the other hand, ‘Reducing offensiveness of event’ is 30.7% and 'Evading responsibility‘ is 9.3% and lastly ‘Denial’ is 2.9% in Democratic Party(opposition party). Based on responsibility theory, Korean parties tend to be defensive and minimizing their responsibilities by selecting the low level of Crisis management communication message, focused on Reducing offensiveness of event, Evading responsibility and denying their faults. In the conclusion, it is hard to find the parties which take the responsibility for the new media lawand it reflects Korean political situation which can be explained by their ways of dealing it through shifting their responsibility and hurting each others.

본 연구에서는 세월호 침몰 사고에 있어서 언론매체의 신속성, 일관성, 공개성, 공감성, 신뢰성, 공정성이 정보의 수용에 영향을 미치는 관계를 분석하는데 목적이 있다. 연구 목적을 달성하게 위해, 일반 시민들을 대상으로 언론매체의 위기관리 커뮤니케이션 원칙들을 중심으로 설문조사를 실시하였다. 연구 결과, 세월호 침몰 사고 보도에서 매체의 신속성, 일관성, 공개성, 공감성, 신뢰성, 공정성과 같은 위기관리 커뮤니케이션 원칙들은 재난 보도의 수용성에 정(+)의 영향을 주는 것으로 밝혀졌다.

The purpose of this study is to analyze and find the relationship between the public acceptance and crisis communication principles, such as rapidity, consistency, openness, sympathy, trust, and fairness. For accomplishing the research goal, we conducted a survey to inhabitants in Sejong city and Cheongju city to obtain information of public perception of the sinking of the Sewol ferry disaster. According to the results of hypothesis test, it's possible for us to put forward evidence to support all hypotheses in this paper. So, we can conclude that the above-mentioned variables, for example, rapidity, consistency, openness, sympathy, trust, and fairness related to the crisis communication have a positive influence to public perception in the crisis situation.

본 연구는 프로젝트 의사소통 관리 프로세스(project communication management process)가 제조, IT, 건설, 엔지니어링 중소기업의 갈등 수준에 따른 조직유효성(organization effectiveness)에 미치는 영향을 통계적으로 분석하여 의사소통 관리에 대한 중요성을 강조하고, 중요 프로세스를 제시하는 것이 연구의 목적이다. 의사소통 관리의 프로세스는 PMBOK 4th Edition(PMI, 2008)에 정의된 이해관계자 식별(Stakeholder Identify), 의사소통 계획(communication planning), 정보 배포(distribute information), 이해관계자 기대사항 관리(manage stakeholder expectation), 성과 보고(report performance)를 활용하였으며, 갈등 수준은 Khna(1978)와 Robey(1982)의 기능적 갈등(functional conflict)과 계층적 갈등(hierarchial conflict)으로 분류하여 분석하였다. 조직유효성은 Dalton(1980)의 심리적 성과지표인 조직몰입(organizational commitment)과 집단 응집력(group cohesiveness)으로 구성하였다. 각 분석을 위한 설문 요소의 신뢰성을 측정하기 위해 Chronbach’s Alpha Coefficient를 사용하였다, 또한 각 영향의 통계적 분석을 위해 업종별 차이분석과 각 요인의 상관관계, 가설검정을 위한 다중회귀분석을 진행하였으며, 분석 결과를 요약하면 다음과 같다. 첫째, 정보 배포활용도가 가장 높은 업종은 건설업으로 나타났고, 가장 낮은 업종은 제조업으로 나타났다. 계층적 갈등 수준이 높은 업종은 제조업이며, 가장 낮은 업종은 IT업종이었다. 집단 응집력이 높게 나타난 업종은 건설과 엔지니어링 업종이었으며, 가장 낮은 업종은 제조업이었다. 둘째, 계층적 갈등 수준은 조직유효성의 집단 응집력에 부(-)적인 영향을 미친다. 셋째, 이해관계자 식별과 이해관계자 기대사항 관리가 조직유효성에 정(+)적인 영향을 미치는 것으로 분석되었다.

While an organization is formed and its projects are carried out, conflicts communication occur in communication between departments within the organization or the upper and lower ranks. The level of such conflicts influence organizational effectiveness whose increase is a prerequisite for maximizing the successful accomplishment of projects. Therefore, emphasis is laid on the management of communication, for the successful completion of projects and the achievement of organizational goals; and the lack of understanding about and the neglect of communication management prove to be factors that hinder the successful completion of projects and the accomplishment of a company's goals. This study aims to emphasize the importance of communication management through analyzing statistically effects that project communication management processes have on organizational effectiveness, according to the levels of conflicts in manufacturing, IT, construction, and engineering S&M enterprises; and to suggest significant processes. For the processes of project communication management, "Identify Stakeholders," "Planning Communications," " Distribute Information," "Manage Stakeholder Expectations," and "Report Performance," which were defined in the PMBOK(Project Management Body of Knowledge) 4th edition(PMI, 2008), were used. And the levels of conflicts were classified and analyzed into the functional conflict and the hierarchial conflict of Kahn(1978) and Robey(1982). The organizational effectiveness was composed of organizational commitment and group cohesiveness, Dalton's (1980) psychological performance indicators. Chronbach's Alpha coefficient was used to measure the reliability of questionnaire components for each analysis. In addition, the analysis of differences by business type for the statistical analysis of influence (one-way ANOVA), the correlation analysis of each component, and the multiple linear regression analysis for hypothesis testing were conducted. The results of analysis can be summarized as follows: First, It was found that the business with the highest level of "Distribute Information" application was construction industry, while the lowest was manufacturing industry. The business with the highest level of hierarchial conflict was manufacturing industry, while the lowest was IT industry. The businesses that showed the highest group cohesiveness was construction industry and engineering industry, while the lowest was manufacturing industry. Second, the level of hierarchial conflict has negative (-) effects on group cohesiveness. Third, the analysis showed that "Identify Stakeholder" and "Manage stakeholder expectation" have positive (+) effects on group effectiveness.

이 연구는 신뢰와 불신을 차별적 개념으로 이해하며, 기업의 위기 관리 커뮤니케이션에서 공중의 신뢰를 회복시키고 불신을 강화시키는 차원들이 부정적 위기감정(분노, 혐오, 실망) 에 미치는 영향을 알아보고자 하였다. 전문 조사 회사의 패널 380명을 대상으로 신뢰 회복의 세 가지 구성 차원[2 (피해자와 유가족을 중요하게 고려하는 위기커뮤니케이션: 잘함 vs. 못함) × 2 (진정성 높음 vs. 진정성 낮음) × 2 (친사회적 기업문화 vs. 친사회적이 지 않은 기업문화)] 과 382명을 대상으로 불신 강화 세 가지 구성 차원[2 (폐쇄적 커뮤니케 이션 vs. 개방적 커뮤니케이션) × 2 (비합법적/비윤리적 경영 vs. 합법적/윤리적 경영) × 2 (반복적 위기 관리: 실패 vs. 성공)]에 대한 2개의 집단 간 요인 디자인 실험을 진행하였 다. 우선, 신뢰 회복의 3 차원들은 신뢰에는 정적으로, 분노, 혐오, 실망에는 부적으로 영향을 미쳤고 불신 강화의 3 차원들은 불신, 분노, 혐오, 실망에 부적으로 유의미한 영향을 미쳤다. 보다 흥미로운 결과는 상호작용효과에서 나타났는데, 신뢰 회복 차원에서는 피해 자와 유가족을 고려하는 커뮤니케이션과 진정성 있는 커뮤니케이션의 상호작용효과가 신 뢰에 유의미하게 영향을 미쳤다. 진정성 있는 커뮤니케이션과 친사회적 기업문화의 이원 상호작용효과는 혐오에서만 유의미하게 나타났으며 신뢰 회복 차원의 세가지 모든 독립 변인들의 삼원 상호작용효과도 혐오에서만 유의미하게 확인되었다. 불신 강화 차원에서는 폐쇄적 커뮤니케이션과 반복적 위기 관리 실패의 이원 상호작용효과가 모든 종속변수인 분노, 혐오, 실망, 불신에 유의미한 영향을 미쳤다. 이 연구는 위기 관리 커뮤니케이션에서 중시해야 할 차원들을 신뢰 회복과 불신 강화의 차원들로 구분하고 이를 실증적으로 확인하 였으며 이 차원들의 부정적 위기 감정들과의 연관성을 밝혔다는 데 의의가 있다.

This study tried to find the meaning of publics’ negative emotions including anger, disgust, and disappointment in corporate crisis, and to investigate how constructs of repairing trust and strengthening distrust affect these emotions. This study conducted two between-subjects experiments. The first experiment of repairing trust was a 2(to prioritize survivors and victims’ families: good vs. poor)×2(sincere communication to keep the promise: good vs. poor)×2(corporate culture to reflect the social climate: good vs. poor). The second experiment of strengthening distrust was a 2 (closed vs. open communication)×2(illegal and unethical businesses vs. legal and ethical businesses)×2 (repetitive crisis management failure vs. history of successful crisis management). The first experiment of repairing trust found that all three constructs affected three negative emotions negatively and the trust positively. Two-way interaction effect between sincere communication and corporate culture to reflect societal climate was found to be significant with publics' disgust. Interestingly, three-way interaction was also found to be significant with disgust. The second experiment of strengthening distrust found that closed communication and repetitive crisis management affected all three negative emotions and distrust positively. This study is meaningful in that it seperated significant constructs of reparing trust and strengthening distrust in corporate crisis communication management, and tried to link them with negative crisis emotions.

본 연구는 청년 직장인들의 경력관리행동이 고용가능성 상승을 통해 오히려 이직의도를 높일 수도 있다는 가정을 검증하고자 했다. 이에 더하여 고용가능성과 이직의도 간의 관계에서 일-삶 균형과 조직 내 커뮤니케이션 풍토에 대한 지각이 중재변인으로서 조절된 매개효과 및 조절효과를 나타내는지 확인하고자 했다. 가설을 검증하기 위해 만 34세 이하의 일반직 직장인 300명을 대상으로 온라인 설문조사를 실시하여 자료를 수집했다. 분석 결과, 첫째, 경력관리행동과 이직의도 간의 관계에서 고용가능성의 정적인 매개효과가 검증되었다. 둘째, 고용가능성의 매개효과에 대한 일-삶 균형의 조절효과는 유의하지 않은 것으로 산출되었으나, 고용가능성과 이직의도의 정적인 관계는 일-삶 균형의 수준이 높을수록 강화되는 것으로 밝혀졌다. 셋째, 커뮤니케이션 풍토는 고용가능성의 매개효과는 물론, 고용가능성과 이직의도의 관계도 조절하지 못하는 것으로 나타났다. 상기의 연구 결과를 바탕으로 가설 검증에 실패함으로써 얻을 수 있는 새로운 해석과 함께 본 연구가 갖는 시사점과 한계점 그리고 향후 연구를 위한 제언을 제시했다.

This study was designed to verify that the positive relationship between career management behavior and turnover intention is mediated by employability. Futhermore, investigation whether work-life balance and communication climate moderate this relationship was also the purpose of this study. The results from 300 office workers younger than 34 that (1) employability mediated the relationship between career management behavior and turnover intention, (2) the moderating effect of work-life balance about mediating effect of employability was not statistically significant, but when the level of work-life balance was high, the relationship between employability and turnover intention was reinforced, (3) the moderating effect of communication climate against mediating effect of employability was not statistically significant, and the moderating effect of communication climate between employability and turnover intention was also not found. Based on this non-intuitive results, researcher offered new interpretation which can be acquired from rejections of hypotheses, implications, limitations, and the proposal for future research.

본 연구는 긴박한 순간에 위기를 벗어나게 도와주는 위기 커뮤니케이션 도구로서 소셜미 디어가 제 기능을 발휘할 수 있다면, 세월호와 같은 위기시의 많은 피해를 줄일 수 있을 수 있다는 점에 착안하였다. 즉 재난위기를 극복하는 데 있어서 관련 정부기관의 소셜미 디어의 재난위기관리 커뮤니케이션 도구로서의 역할 가능성과 이에 필요한 요인과 가치 요인들을 검증하여 보고자 하였다. 분석결과, 첫째, 우리나라의 재난 안전 위기관련 정부 부처 중 소방방재청, 서울소방재난본부, 안전행정부가 트위터, 페이스북, 카카오톡, 카 카오스토리 등의 계정을 두고 활발한 공중관계 활동을 펼치고 있는 것으로 나타났다. 둘 째, 재난 위기관리 커뮤니케이션 도구로서 재난 위기관련 정부부처의 소셜미디어를 활용 하기 위해서는 정부부처가 책임성 있는 이미지를 먼저 확립해야 한다는 것을 알 수 있었 다. 셋째, 소셜미디어의 재난위기관리 커뮤니케이션 도구로서의 가치성을 강화할 경우, 위기관련 정부기관에 대한 사회적 지지도 올라 갈 수 있는 것으로 나타났다. 넷째 소셜미 디어가 가진 즉시적 상호작용성 및 정보성의 특성을 강화할 때 위기 재난관리 도구로서 의 역할도 강화될 수 있음을 확인할 수 있었다.

This study aimed to find and analyse the factors which are influenced on the role of the disaster and crisis-related government's social media as the crisis management communication tool. A multiple regression was carried out in the analysis. Results show that The National Emergency Management Agency, Fire Disasters headquarters, The Safety Administration have been active via SNS(like twitter, facebook, cacaotalk etc.) with their public. Second, results show that for the use the government's social media as the crisis management communication tool disaster-related governments have to establish the images of crisis responsibility. Third, when the disaster related governments strengthen the social media's roles and values as the crisis management communication tool, the perception of the social supports about the government are enhanced. Also, the results show that when the informative and interactive synchrony characters in the SNS of disaster-related government are increased, the role as the crisis management communication tool is more build up.

최근 유투브와 페이스북 같은 서비스를 제공받기 위한 기술로 P2P 기술이 각광을 받고 있다. P2P 기술은 분산 환경을 통해 대량의 멀티미디어 콘텐츠를 쉽게 다운로드 받을 수 있다. 그러나, 사진, 음악, 동영상과 같은 대 량의 멀티미디어 콘텐츠는 사용자 각자가 관리 운영하기 때문에 콘텐츠 관리가 원활하지 못하고, 송∙수신할 때 발생 되는 통신 오버헤드 처리가 문제점으로 남아있다. 본 논문에서는 분산된 환경에서 대량의 융복합 콘텐츠를 사용자에 게 제공하려고 할 때 융복합 콘텐츠의 사용빈도수에 따른 낮은 통신 오버헤드를 제공하는 융복합 콘텐츠 관리 기법 을 제안한다. 제안 기법은 융복합 콘텐츠의 사용빈도수를 통해 분산된 P2P 환경에서 공유된 멀티미디어 융복합 콘텐 츠 중에서 사용 빈도수가 높은 적합한 융복합 콘텐츠를 선택하여 서비스를 제공한다. 실험 평가 결과 제안 기법은 기존 기법보다 융복합 콘텐츠 탐색 속도가 약 1.3% 향상되었고 통신 오버헤드는 약 9.5% 감소시켰다.

The P2P technology is becoming a technology for receiving a service, such as the latest YouTube and Facebook. P2P technology can be easily downloaded to a large amount of multimedia content over a distributed environment. However, pictures, music, a large amount of multimedia content such as videos each user is unable to manage the content management operating smoothly because, Song․ communication processing overhead caused when the reception is likely to remain the problem. In this paper, we propose a convergence content management technique that provides a low communication overhead of the frequency of use of the convergence content when trying to provide a large amount of convergence content to users in a distributed environment. Our method can be used to select the appropriate frequency is high among the shared content on the P2P multimedia environments that are distributed across a frequency of use of the convergence content and provides the service. Experimental evaluation proposed method, the convergence content browsing speed than conventional techniques improved communication about 13.3% and reduced overhead to about 9.5%.