Earticle

In this study, we reviewed SOA from the points of the concept, definition, technical components. Additionally, we derived seven critical factors which can lead SOA project to success: top level support, employees education, problem definition, service identification, appropriate development method, continuous development, start from small success.

The research developes short-run standardized control charts(SSCC) and short-run acceptance control charts(SACC) under the various demand patterns. The demand patterns considered in this paper are three types such as high-variety and repetitive low-volume pattern, extremely-high-variety and nonrepetitive low-volume pattern, and high-variety and extremely-low-volume pattern. The short-run standardized control charts developed by extending the long-run -R, -s and I-MR charts have strengths for practioners to understand and use easily. Moreover, the short-range acceptance control charts developed in the study can be efficiently used through combining the functions of the inspection and control chart. The weighting schemes such as Shewhart, moving average (MA) and exponentially weighted moving average (EWMA) can be considered by the reliability of data sets. The two types according to the use of control chart are presented in the short-range standardized charts and acceptance control charts. Finally, process capability index(PCI) and process performance index(PPI) classified by the demand patterns are presented.

This study examined the relative effects of weekly and daily group feedback on the customer service behaviors in a gas station. Participants were four employees providing full services to the customers. Four target service behaviors, which were identified from the job description for the employees, served as the dependent variables. The data were collected by a supervisor. The independent variable was the frequency of group feedback on the four service behaviors: weekly and daily group feedback. An ABC within group design was adopted. After baseline (A), the weekly group feedback condition (B) was introduced. In the next phase, the daily group feedback condition (C) was introduced. Both weekly and daily group feedback were presented in a graph form and posted at a conspicuous location. Results showed that both weekly feedback and daily feedback conditions were effective in increasing the target behaviors. And, there was difference in the effects between the two conditions.

As basic study on effects of the decasualization of port labor, this paper watched labor supply framework reorganization, focused on port worker in Incheon port at before decasualization(2005~2007.9) and after decasualization(2007.10~2010.5) and analyzed disposal quantity, workers, workdays, productivity, accident and disaster data that was apt to influence by the decasualization of port labor. Though commercial traffic of Incheon port was decreased in global economic depression, individual workday per month after decasualization compared with before decasualization is decreased by 3.3days from 22.7day to 19.4days, on the other hand, indivisual annual loading and unloading throughput is increased averagely 71.6%, and labour productivity, when 2005 labour productivity are 100, are increased by 67%. After decasualization, overall loading and unloading productivity is improved. But, according to loading and unloading, the number of accident and disaster are increase by 11.7% after decasualization for loading and unloading operation.

지식기반 경제 사회의 진입과 더불어 조직에서 가장 중요한 요소는 인적자원이며 인적자원의 효율적인 활용이야말로 기업 경영에 있어서 핵심이라고 할 수 있다. 이러한 인적자원의 역량을 향상시킬 수 있는 방법으로 대부분의 기업들은 교육훈련을 실시하고 있다. 교육훈련의 효율적인 활용이야말로 인적자원의 개발이고, 인적자원의 개발이 기업의 지속가능한 경영에 가장 중요한 부분이라고 할 수 있다. 인적자원 개발을 위한 교육훈련이 조직의 발전에 최우선이 되어야 함은 아무리 강조해도 지나침이 없다. 기업에 있어서 사람이 자산인데 자산을 키우기 위한 최선의 방법으로도 기업들은 효율적인 교육 훈련에 많은 연구를 실시하고 있다. 인적자원이 기업의 성패를 좌우할 만큼 중요한 핵심요소이고 기업의 핵심인 인적자원을 개발하기 위해선 교육 훈련이 핵심이고 핵심인 교육훈련은 기업의 인적자원개발에 대부분을 차지하고 있다고 해도 과언이 아닐 것이다. 따라서 본 연구의 목적은 기업교육의 효율성을 제고하기 위하여 HRD 요소들에 있어서 조직원 직무향상을 위한 교육효과에 초점을 맞추었다. 교육훈련에 관한 요인분석 결과 교육의 중요성인지, 교육 참가횟수, 교육내용 등의 사전인지가 교육의 효과를 높이는 요인으로 나와 있고, 이러한 결과를 토대로 회귀모형 분석을 제시하였다.

The purpose of this study is to examine the effect of psychological capital on empowerment and learning performance and the mediating effect of the empowerment on the relationship between psychological capital and learning performance. In order to verify the relationships and mediating effect, data were obtained from 283 university students in Ulsan Metropolitan City and were analyzed by using SPSS 12.0, AMOS 5.0. The findings are as follows: First, the psychological capital were positively related to the empowerment and the learning performance. Second, there was also a positive relationship between the empowerment and the learning performance. Finally, it is found that empowerment fully mediated the relationship of psychological capital and earning performance. The theoretical implication of the study includes that this study and findings advance the understanding of learning performance by suggesting a new viewpoint regarding how psychological capital and empowerment to motivate university's learning performance. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.