Earticle

본 논문은 코로나19를 기점으로 온라인 중심의 소비로의 전환이 가속화되는 시점에 온라인 배송을 위한 공동물류센터 활성화를 위한 요소 5가지(제도지원적, 기업특성적, 운영특성적, 의 사소통, 정보시스템)와 하위요소 20가지를 구성한 후 AHP 기법을 활용하여 우선순위를 연구 하였다. 상위요소 5가지 중에서의 우선순위는 운영특성적 측면, 기업특성적 측면, 정보시스템 측면, 의사소통, 제도 지원적 측면 순으로 확인되었다. 전체 우선순위에서는 최신 물류시설 확 보, 참여기업 요구하는 서비스 개발노력, 상품특성 고려한 탄력적 운영, 참여대상 기업의 물류 공동화에 대한 충분한 이해, 참여기업 특성을 고려한 계약 실시가 1위부터 5위까지로 확인되 었다. 본 연구는 온라인 기반 사업자와 기업들이 자사의 물류경쟁력 확보를 위해 필요한 공동 물류센터를 활용하기 위한 우선순위를 제시하였다는 점에서 의미를 가진다.

Purpose : This study investigates the priority of Joint Logistics Center for online delivery at the time when online-oriented consumption was accelerated starting with Corona 19 Research design, data, methodology : The paper uses AHP techniqu. In this study, 5 factors (institutional support, enterprise characteristics operational characteristics, communication and Information Systems) and 20 sub-factors for activation e Results : Among the five top factors, priority was identified in the order of operational characteristics, enterprise characteristics, information systems, communication, and institutional support. In the overall Priority, sub-factors such as securing the latest logistics facilities, service development efforts required by participating companies, flexible operation in consideration of product characteristics, sufficient understanding of the logistics of participating companies, and contract implementation considering the characteristics of participating companies were found to be the top 5 sub-factors. Conclusions : This study is meaningful in that it suggests the priority for using the Joint Logistics Center, which is necessary for online-based operators and companies to secure competitiveness of the logistics of their companies.

노동력이 집결되는 기업이 코로나19 극복 일환으로 방역지침 준수에 총력을 기울이지 않는 것은 결코 아닐 것이다. 하지만 일용직 근로자들이 주 노동력인 기업 사정상 결정적 이유로 폐쇄가 된다면 생계 목적의 근로자들의 수익 터전이 사라지게 된다는 현실적 상황 을 주시해야 필요가 있다. 본 연구에서 도출한 연구결과는 다음과 같다. 첫째, 휴식 장소 분산이 필요하다. 물류센터 내 공간 할용을 금지하여 외부 도로에서의 휴식은 근무의 질을 저하하는 요인이 된다. 지정된 한곳의 장소에 자연스럽게 모이게 되는 현상을 탈피 시켜야 한다. 둘째, 집단감염 폐쇄 물류센터 용역직 근로자의 명단을 확보해야 한다. 확보하기 위한 노력의 일환으로 국내 물류센터와 정보 공유가 필요하며 이를 기반으로 사전 검사 및 확인 을 강화하여야 한다.

In order to establish the level of consciousness to eradicate violence and abusive speech, the fellowship of managers, supervisors, and service workers should be accompanied. The research results derived from this study are as follows. First, the eradication of malicious workers is required. It is necessary to establish a system for selecting high-fidelity service positions through information exchange between distribution centers by identifying the relevant site and company. Second, we need to cultivate the personality of improving fellowship. The role of the company is also important, but in reality fellowship between workers in the field service is required. You should refrain from working while observing the behavior that causes violence. In addition, it is necessary to self-learn character education so that the deterrence effect before violent work behavior caused by intentional expression of emotion can occur. Through this study, follow-up studies and discussions that require communication should be continued in order to be used as basic data for the need for basic companionship and avoidance of violent working behavior according to intentional expression of emotions in high-risk groups.

본 연구는 야간에 택배 물류센터에서 일하는 중년기 기혼여성의 생애경험을 심층적으로 탐구하고자 Giorgi의 현상학적 질적연구방법을 활용하였다. 연구 참여자는 택배 물류센터에서 야간근로에 종사하는 40대와 50대 기혼여성 7명이었고, 자료수집은 심층면접과 관찰을 통해 이루어졌으며, Giorgi가 제시한 현상학적 분석의 4단계에 따라 분석하였다. 그 결과 139개의 의미단위, 28개의 의미통합, 11개의 하위 구성요소, 5개의 구성요소가 분석되었으며, 최종 구성요소는 ‘경제적 위기에서 가족을 고려하며 현실적으로 선택한 일’, ‘병들고 침해되는 ‘나’라는 존재와 위축되는 관계’, ‘구멍 뚫린 가정과 독박 돌봄노동’, ‘나를 지키고 함께 하며 버텨냄’, ‘위기를 벗어나 후회 없는 내일을 소망함’으로 도출되었다. 본 연구의 결과를 토대로 택배 물류센터에서 야간에 근로하는 중년기 기혼여성의 복지에 관하여 논의하고 제언하였다.

This study used Giorgi’s phenomenological qualitative research method to in-depth exploration of the life experiences of married women in middle age working at the delivery service logistics center at night. The participants in the study were seven married women in their 40s and 50s working at the delivery service logistics center at night. The data collection was conducted through in-depth interviews and observation, and analyzed according to Giorgi’s four stages of phenomenological analysis. As a result, 139 semantic units, 28 semantic integrations, 11 sub-components, and 5 components were analyzed. The final components were derived as ‘realistically choosing a job considering the family in an economic crisis’, ‘sick and violated self-existence and shrinking relationship’, ‘perforated home and forced single-handed care work’, ‘protecting myself and enduring together’, ‘getting out of a crisis and hoping for a tomorrow without regret’. Based on the results of this study, the welfare of middle-aged married women working at night at the delivery service logistics center was discussed and suggested.

폭력, 폭언 근절 의식수준을 정착하기 위해서는 경영자, 감독자, 용역직들의 현장 용역 직 동료애가 수반 되어야 할 것이다. 본 연구에서 도출한 연구결과는 다음과 같다. 첫째, 악의적 근로자 근절이 요구된다. 해당 현장 및 회사를 파악하여 물류센터 간 정보 교류를 통하여 충실도 높은 용역직을 선별하는 시스템을 구축해야 한다. 둘째, 동료애 향상의 인성을 길러야 한다. 기업의 역할도 중요하지만 현장 용역직 근로 자 간의 현실 속 동료애가 요구된다. 폭력이 발생되는 행동을 구경삼아 관전하는 근무 중 행동을 지양해야 한다. 또한 의도적 감정표현에 휘말려 발생된 폭력적인 근무행동 발생 이전 억재 효과가 일어날 수 있도록 인성 교육을 스스로 학습해야 할 것 이다. 이 연구를 통하여 고위험군 현장 내 의도적인 감정 표현에 따른 폭력적 근무행동 지양과 기본적인 동료애 필요성을 위한 기초 자료로 활용되기 위하여 소통이 요구되는 후속 연구 및 논의가 지속되어야 한다.

In order to establish the level of consciousness to eradicate violence and abusive speech, the fellowship of managers, supervisors, and service workers should be accompanied. The research results derived from this study are as follows. First, the eradication of malicious workers is required. It is necessary to establish a system for selecting high-fidelity service positions through information exchange between distribution centers by identifying the relevant site and company. Second, we need to cultivate the personality of improving fellowship. The role of the company is also important, but in reality fellowship between workers in the field service is required. You should refrain from working while observing the behavior that causes violence. In addition, it is necessary to self-learn character education so that the deterrence effect before violent work behavior caused by intentional expression of emotion can occur. Through this study, follow-up studies and discussions that require communication should be continued in order to be used as basic data for the need for basic companionship and avoidance of violent working behavior according to intentional expression of emotions in high-risk groups.

본 연구의 구체적인 방법은 물류센터 현장의 위험에 노출되어 있는 현장직 근로자들의 의사표현과 안전행동이 어떻게 이루어지고 있는지를 면담 중심의 질적 접근을 통하여 밝 히고 자 한다. 첫째, 직원 간 대립적인 마음가짐을 버려야 할 것이다. 직원 간 위치에 대하여 자신부터 파악 한 후 인지하고 개인 간의 사회, 문화, 공간적인 배려가 요구된다. 둘째, 의사표현은 이들만의 행동이 아니다. 일반적으로 학생, 성인 구분이 필요 없을 만 큼 우리는 도보 중이나 교통수단을 이용한 이동 중 또는 편안한 모임 장소에서 많이 듣고 사용되어지는 모임 구성원들의 자연스러운 의사표현을 경험하기도 한다. 마지막으로 안전 행동은 모든 구역이 요구하는 신체적 표현의 장끼가 아니다. 누구의 잘못된 의사표현이 먼저였기 때문에 위험이 산적해 있는 현장에서 고위험군의 현장이 되었다는 해명 같은 변 명이 나와서는 안 된다. 이 연구를 통하여 고위험군인 산업 현장직의 안전의식 수준 고취 와 긍정적 의사표현 그리고 건강한 안전행동의 필요성을 위한 기초 자료로 활용되기 위하 여 소통이 요구되는 후속 연구 및 논의가 지속되어야 한다.

The specific method of this study aims to reveal through a qualitative approach centered on interviews how the intentions and safety behaviors of workers in the field who are exposed to risk at the distribution center site are being carried out. First, the confrontational attitude between employees should be abandoned. After grasping the location of employees, they need to be aware of them and consider social, cultural, and spatial considerations between individuals. Second, expression of opinion is not their own behavior. In general, there is no need for a distinction between students and adults, so we experience the natural expressions of members of the group that are often heard and used while on foot, on the move by means of transportation, or at a comfortable meeting place. Finally, safe behavior is not a tool for physical expression that all areas require. Because someone's wrong expression was first, there should be no excuses such as clarification that it became the field of high-risk soldiers in the field where there is a lot of danger.Through this study, follow-up studies and discussions that require communication should be continued in order to raise the level of safety awareness of high-risk industrial workers, express positive opinions, and use them as basic data for the necessity of healthy safety actions.

Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

본 연구는 국내 도입단계에 있는 드론 물류배송서비스에 있어, 최종 사용자의 수용 태도와 활용의도를 검증 하였다. 본 연구목적을 위해 드론 물류배송서비스의 사례와 문헌연구를 바탕으로 연구모형과 가설을 설정하였고 설문조사를 통해 획득한 데이터를 SPSS 22.0을 활용해 검증하였다. 이에 확장된 기술수용모델(TAM)을 이용하여 새로운 기술 서비스의 영향관계 검증 결과, 드론 물류배송서비스 이용자의 개인 혁신성, 경제성, 편의성은 해당 기술의 수용 태도 및 활용의도에 인과관계가 있는 것으로 파악되었다. 하지만 지각된 위험은 인과관계가 없는 것으로 확인되었다. 이에 드론 물류배송서비스 최종 사용자들의 수용태도와 활용의도에 관한 연구결과를 토대로 드론 배송서비스 도입 시 고려해야 할 사항 등에 대한 드론배송서비스 사업화를 위한 마케팅시사점을 제공하였다.

This study is to verify the accommodation attitudes and intention of use of the end-users to use the drone distribution delivery service that is to be introduced in Korea. For a research purpose, the research model and hypothesis in this study have been set based on by using the SPSS 22.0. Upon these, the extended technology acceptance model has been used to verify the correlation service of new technology, and the result has shown that the user of drone distribution delivery service has a causal relationship with individual innovation and that the accommodation behavior and intention of use have a causal relationship with economic efficiency and convenience. However, there was no causal relation from a perceived risk. Hence, based on the results of study about accommodation behaviors and intention of use of the end users of drone distribution delivery service, the marketing implications have been provided for commercialization of drone delivery service

택배 서비스는 생활물류서비스발전법, 무인운송수단, 라스트마일 배송, 택배물류주체 다각화 등 기술 및 환경변화에 따라 진화하고 있다. 그러나 택배 기업별로 업무 방식과 관리하는 정보가 상이하여 택배 물류 주체 간 정보 연계 및 정보공유가 되지 않고 있다. 이로 인해 정보 단절, 업무 효율 저하, 디지털 정보 부재 및 배송 오류 로 인한 시간 및 비용 과다 발생 등의 문제가 발생하고 있다. 이를 위해 택배물류 참여주체 간 정보 연계는 필수 적이므로, 택배물류 업무를 위한 표준화된 전자문서가 필요하다. 그러므로 본 논문은 국제정보 표준 방법론 기반 의 객관적이고 정형화된 택배화물 배송을 위한 전자문서 중 전자운송장을 위한 비즈니스 프로세스와 정보 모델링 과 모델링 기반의 XML 전자문서를 제안한다.

Parcel delivery services are undergoing various changes due to the Living Logistics Service Development Act, delivery by unmanned transport means, last-mile delivery, diversity of parcel logistics entities. However, work processes and managed information vary among different parcel logistics companies, thereby hindering the linkage and sharing of logistics information among them. Various problems are occurring as a result, including disconnection of information, poor work efficiency, absence of digital logistics information, and excessive costs and times due to delivery errors. A standardized e-waybill document is necessary to facilitate the linkage of information among various parcel logistics entities due to the interface between manned and unmanned transport means and the subdivision of parcel logistics business processes. Therefore, this paper intends to propose a generic and standardized process and information model for parcel delivery waybill based on the international standard methodology.

The growing logistics strategy of a company is to optimize their vehicle route scheduling in their supply chain system. It is very important to analyze for continuous pickups and delivery vehicle scheduling. This paper is a computational study to investigate the effectiveness of continuous pickups and delivery vehicle routing problems. These scheduling problems have 3 subproblems; Inbound Vehicle Routing Problem with Makespan and Pickup, Line-haul Network Problem, and Outbound Vehicle Routing Problem with Delivery. In this paper, we propose 5 heuristic Algorithms; Selecting Routing Node, Routing Scheduling, Determining Vehicle Type with Number and Quantity, and Modification Selecting Routing Node. We apply these Algorithms to S vehicle company. The results of computational experiments demonstrate that proposed methods perform well and have better solutions than other methods considering the basic time and due-date.

The development of logistics technology due to the 4th Industrial Revolution and logistics 4.0 has changed the logistics environment from offline to online, and the growth of the online market has accelerated due to the recent increase in non-face-to-face delivery due to COVID-19. Such growth in the online market has expanded the logistics market for delivery, and contributes to creating an advanced logistics ecosystem as last mile services and logistics technologies begin to grow together. As traffic and environmental problems arise as a result, interest in transportation means of cargo increases, and changes to cargo electric vehicles and delivery cycles are being considered. However, since mass transportation of transportation focused on terminal delivery such as cargo electric vehicles and delivery cycles is limited in handling large quantities in urban areas, methods for efficiently transporting cargo while considering the environment are being devised. In order to solve such environmental problems and increase the efficiency of logistics delivery in urban areas, technologies using underground spaces based on existing urban railroads are being developed. In this study, a study was conducted on the establishment of evaluation criteria for selecting a test bed, which is a space for applying the system.

Currently, issues related to freight at Vietnamese logistics companies are becoming more and more urgent because of typical problems in Vietnam such as traffic, infrastructure, and application of information technology. This problem has been studied by applying many different approaches such as Integer Programming (LP), Mixed Integer Programming (MIP), hybrid, meta search, … In this paper, we applied the ILP model in order to deal with the VRP problem in a small size logistics company which is very popular in Vietnam. The experiments showed promising results with some optimal solutions with some small extra costs.

본 연구에서는 새벽배송의 물류서비스품질(주문품질, 배송품질, 사후서비스품질)과 고객만족 간의 영향 및 친환경 태도의 조절효과를 살펴보기 위하여 선행연구를 바탕으로 변수를 구성하였다. 새벽배송 이용자를 대상으로 설문조사가 이루어졌으며 210개의 설문지를 실증분석에 사용하였다. 수집된 데이터는 SPSS 25.0과 AMOS 21.0에 의해 분석되었다. 그 결과는 다음과 같다: 첫째, 새벽배송의 물류서비스품질은 고객만족에 모두 긍정적인 영향을 미치는 것으로 나타났다. 둘째로, 새벽배송의 배송품질이 고객만족에 가장 큰 영향을 미치는 것으로 나타났다. 셋째, 새벽배송 물류서비스품질과 고객만족과의 관계에서 친환경 태도의 조절효과를 검정한 결과, 물류서비스품질 중 주문품질의 경우 친환경 태도에 따른 그룹 간의 차이를 확인할 수 있었다. 분석결과를 바탕으로 본 연구의 시사점과 한계점을 제시하였다.

In this study, to investigate the relationship between early morning delivery's logistics service quality (order quality, delivery quality, and after service quality) and customer satisfaction, and the moderating effect of eco-friendly attitude, the constructs were made up based on previous studies. A survey was conducted on early morning delivery users, and 210 questionnaires were used for empirical analysis. The collected data was analyzed by SPSS 25.0 and AMOS 21.0. The results are as follows: first, it was found that the logistics service quality has a positive effect on customer satisfaction. Second, it was found that the delivery quality has the greatest effect on customer satisfaction. Third, as a result of testing the moderating effect of eco friendly attitudes in the relationship between the logistics service quality and customer satisfaction, in the case of the order quality among the logistics service quality, the differences between the groups were identified according to eco-friendly attitudes. In conclusion, the implications and limitations of this study are presented.

Since its "Economic Reform and Opening up" in 1978, China's economy keeps progressing, with an average annual GDP growth rate of about 10 percent. Chinese people's life style has been changed by the extensive usage of Internet and shopping through e-Commerce, such that Parcel Delivery Service(PDS) industry has been introduced as a new attractive business sector as accordingly. However, development of Chinese PDS industry is not so competitive to compete with MNCs, such as FedEx, UPS, DHL and TNT etc. The pace of business in the Chinese PDS companies is not as quick as to foreigners, and management schemes are not matured yet, and also market order is still in disorder and confusion. Moreover, globalization of Chinese economy makes the Chinese PDS industry difficult to gain a solid basis and continuous development. This research explores the situation of Chinese PDS industry and diagnoses the SWOT points of Chinese PDS companies so as to find out the logistics strategy to compete with MNCs. Based on available literature related to the subject, a research framework was proposed to test the measures to enhance competitiveness of PDS providers in China. Those are five measures, such as reducing operation costs, using advanced information technology, increasing market efforts, increasing service offerings, and strategic alliances with international PDS providers. It also, aims to provide valuable ground data for Korean logistics companies considering investment into China logistics market.

In the previous research, we considered a logistics brokerage problem with the objective of minimizing total transportation lead time of freights in a logistics e-marketplace, in which a logistics brokerage agent intermediates empty vehicles and freights registered by car owners and shippers [7]. However, in the logistics e-marketplace, transportation due date tardiness is more important than the transportation lead time, since transportation service level is critically determined by whether the due date is met or not. Therefore, in this paper, we deal with the logistics brokerage problem with the objective of minimizing total tardiness of freights. Hungarian method based matching algorithms, real time matching(RTM), periodic matching(PM), and fixed matching(FM), are used for solving the problem considered in this paper. In order to test performance of the proposed algorithms, we perform computational experiments on a various problem instances. The results show that the waiting-and-matching algorithms, PM and FM, also give better performance than real time matching strategy, RTM, for the total tardiness minimization problem as the algorithms did for the total lead time minimization problem.

Purpose: This study aim to examines the relationships between users' self-determination motivation, perceived utili-ty and hedonic values, attitudes, and intentions to reuse the app. Additionally, the moderating effect of information search effort was explored. Design/methodology/approach: Data were collected via online surveys targeting domestic consumers using K-FDA services. We used PLS-SEM for hypothesis testing. Findings: The results suggest that K-FDA users perceive more value as they use the app with greater voluntary motivation, leading to higher attitudes and intentions to reuse the services. Additionally, hedonic value interacted with information search effort level to significantly influence attitude, indicating the need to encourage users to use K-FDA services more proactively. Research limitations/implications: According to self-determination theory, an individual's autonomy can be dis-tinguished into various stages ranging. Differences in perceived value and behaviors during the K-FDA usage process may emerge according to these stages. Therefore, it is suggested that future research conduct studies comparing differences by refining the degree of self-determination. Originality/value: Despite the increasing distribution costs as Korean Food Delivery Apps (K -FDA) serve as third- party logistics providers, the number of K-FDA users is on the rise. In this context, there is a need to investigate users' motives and the values perceived during the use of the app to attract and retain users. Therefore, we adopted the Self-Determination Theory to examine the effects of intrinsic motivation on the perceived value (utilitarian and hedonic) during the app usage process and proposed the role of K-FDA in attracting users to the app and encouraging reuse in the fiercely competitive delivery app market.

최근 IoT 기술이 산업 전반에 걸쳐 적용되고 있다. 본 논문에서는 기존 택배 시스템에서 비효율적인 경로로 배송되는 문제점을 개선하기 위해 택배 시스템에 IoT 기술을 적용하여 경로 최적화를 도모하며 IoT 장치와 IoT 플랫폼을 중심으로 문제 해결 솔루션을 제시한다.