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For the sustainable development, companies are making a lot of efforts such as activities of sales increase and cost reduction. Among these, efforts to use limited resources efficiently and effectively is still being made steadily. And many methods for management innovation are being introduced and used. However there were partial or temporary effects only. So there are not enough to achieve operations performance to cover the entire system. Therefore, in order to maximize performance or to improve sustainability across the companies, it is necessary to rebuild the existing system with process perspective not with existing functional perspective. This study was performed to achieve the objective that is operation performance improvement of certification body. So literature review was researched and analyed about the process innovation and the process approach. And basic model which is compatible with ISO/IEC 17021 requirement for the certification body was established in this study. Based on this model, one of the certification body was selected and operation system for this organization was established, documented and implemented through the process approach method. In the result, operations performance of certification body on the side of efficiency and effectiveness is analyzed and the effect of reconstruction of system on operations performance was figured out

Purpose: The purpose of this study is to identify effects of the variables of Health Action Process Approach (HAPA) Model on physical activity. Methods: This study has conducted a systematic literature review and meta-analysis. Sixteen articles were searched through electronic databases (PsycINFO, PubMed, CINAHL, Web of science, Science Direct, RISS, KMBASE, KoreaMed, KISS, DBpia) and additional journals from 2000 to July, 2017. To estimate the effect size (ES), the meta-analysis of the studies was performed by using Comprehensive Meta-Analysis programs. Results: The overall effect size of the variables of HAPA on physical activity was median (ES=.28). Of the core variables of HAPA model, action control (ES=.43) showed the largest effect size, followed by coping self-efficacy (ES=.31) and planning (ES=.31).Additional variables were identified as preparatory behavior (ES=.39) and past physical activity (ES=.24). Through the moderator effect analysis, the effect size was higher in the volitional phase than in the motivational phase, and higher in the healthy group than in the patient group. The higher the proportion of males and the lower the age, the larger the effect size. Conclusion: This finding shows empirical evidence that all core variables of the HAPA model are useful for predicting physical activity. We propose the use of the HAPA model to develop physical activity promotion intervention.

Purpose: Professional hemodialysis (HD) nursing tends to be task-oriented and lack consideration of the client's viewpoint. This study aims to interpret the process of psychosocial adaptation to dealing with HD in people with end-stage renal disease (ESRD). Methods: A grounded theory guided this study. Theoretical sampling included 15 people receiving HD at the HD center of a hospital from July to November 2010. Participants received an information sheet in writing, a verbal invitation, and informed consent forms before interviews were conducted. A constantcomparative data analysis was analyzed using open, axial and selective coding. The computer software ATLAS.ti assisted data management. Credibility, transferability, dependability, and confirmability ensured the rigor of study process. Results: This study identified “adopting life with hemodialysis”, which captures the process of the psychosocial adaptation in people with ESRD as one transformation. Four categories that evolved from “adopting HD life” are (a) slipping into, (b) restricted to a renal world, (c) losing self control, and (d) stuckin an endless process. Conclusions: The findings of this investigation indicate the multidimensional requirements of people receiving maintenance dialysis, with an emphasis on the deficiency in psychosocial and emotional care. The study's findings contribute to clinical practice by increasing the understanding of the experience ofchronic HD treatment from the recipient's viewpoint. The better our understanding, the better the care provided will meet the needs of the people receiving HD.

This study examined how the university students in an English composition class utilized process-oriented writing to develop their writing skills and scaffold their learning through the process. It also studied the students' reflections on the class, as well as demonstrated educational implications from the study. The methodology the current study used was qualitative research. To answer the established research questions the author conducted surveys, collected writing samples, and observed students' learning behaviors. Through the data collection and analysis, themes (findings) emerged, including prewriting, writing, and post writing activities, and the results from the process-focused writing. The findings present that the students experienced emotional scaffolding in writing by shifting from their fear and anxiety to confidence and interest. The study also showed the importance of the teachers' roles and pedagogical decisions in writing instruction. The instructional decisions they made was strongly connected with the students' perceptions, emotions, and learning.

본 연구의 목적은 소방 거버넌스 강화를 위한 정책과제들의 우선순위를 제시하는 것이다. 소방 거버 넌스를 ‘화재 예방 및 진압과 구조⋅구급 과정에서 의사결정 및 집행 등에 관한 활동’이라고 정의할 때, 이를 지방자치단체 현장 수준에서 운용하기 위해서는 정책 과제들의 우선순위가 논의되어야 한다. 이를 위하여 중앙소방학교 소방령 지휘역량과정 수료생을 대상으로 AHP(Analytic Hierarchy Process)를 활용하여 설문조사를 실시하고 상대적 중요도를 분석하였다. 리더십, 전문성, 협력성, 신 속성과 하위 구성요소들의 중요도 산출 결과를 종합해보면 리더십의 하위 구성요소인 통합지휘체계 개선의 중요도가 가장 높게 나타났으며, 협력성의 하위 구성요소인 통합훈련 실시 및 계획안 마련, 신속성의 하위 구성요소인 대응장비 보강 및 대응매뉴얼 개선, 리더십의 하위 구성요소인 기관 간 조정방안 마련 등의 상대적인 중요도가 높은 것으로 파악되었다. 분석 결과를 바탕으로 소방거버넌 스를 강화하기 위한 전략과 연구의 한계점을 논의하였다.

The purpose of this study is to suggest strategies to strengthen governance of local fire agencies. We conducted a survey on students who completed the fire-fighting command competency course at the National Fire Service Academy and analyzed the relative importance of policy tasks using the AHP(Analytic Hierarchy Process). The results show that establishing an integrated command system, which is a sub-component of leadership, was the most important factor. It was found that the importance of preparing a plan, reinforcing response equipments, improving response manuals, preparing inter-agency coordination plans, and establishing networks were highly important. In addition, training employees, setting common goals, holding regular meetings, and dispatching order systems should be continuously promoted to improve local fire governance system. Based on the results, we discuss strategies for strengthening local fire governance.

Knowledge about academic writing is important to be promoted among the community in Institutes of Teacher Education Malaysia (ITEMs) as the teacher trainees will need to teach these academic writing skills to their students in the future. Additionally, the amalgamation of digital technologies and instructional practice is known to be able to ignite the change in the teacher trainees’ learning of academic writing. As such, this study was conducted by adopting a single group quasi-experimental research design to investigate the effects of digital writing software as a tool for process approach to writing on teacher trainees’ academic writing performance. The study was done on 10 teacher trainees at one ITEM using pre- and post-tests, observation, and reflective journal. Findings indicate that the use of digital writing software as a tool for process approach to writing does improve the teacher trainees’ academic writing performance. The eclectic approach proposes an effective way of enhancing the writing process and increasing the teacher trainees’ motivation to write digital conceptual papers. The use of digital writing software as a tool for process approach to writing can be carried out over an extended duration to develop better comprehension and practice of academic writing.

This paper aims to investigate the effectiveness of the process-genre approach on EFL learners’ writing improvement. A total of 48 Chinese college freshmen students participated in this study, and they were divided into high-level (n=20) and low-level (n=28) groups. All the participants were instructed by the same teacher in the College English class for 14 weeks, during which they were taught how to compose in three writing genres: narration, exposition, and argumentation. After comparing the writing scores of pre- and post-tests from both groups, it can be concluded that the processgenre approach is helpful in enhancing the EFL learners’ writing competence because both groups of students had significantly improved their writing abilities. Besides, both group learners attained a salient achievement in expository writing after they were trained by the process-genre approach. Compared with the high-level learners, the low-level learners made larger progress in all three writing genres. It indicates that enough teaching time and teacher’s scaffolding systems are crucial for the learners’ writing development.

본 연구는 중국의 공익연계 농산물 라이브 커머스에서 소비자의 인지적•감정적 각성이 구매 행동（재구매 의도 및 충동구매 의도）에 미치는 영향을 실증하였다. 변수 간의 인과관계를 검증 하기 위해 구조방정식 모형을 적용하였으며，공익연계 농산물 라이브 커머스를 이용한 경험이 있는 중국 소비자들을 대상으로 설문조사를 실시하여 이를 바탕으로 실증 분석을 수행하였다. 분석 결과，제품 및 플랫폼의 자극 요인은 소비자의 인지적 각성에 유의미한 영향을 미친 반 면，사용자 간 상호작용（시청자-시청자）과 사용자-정보원 간 상호작용（시청자-정보원）은 감정 적 각성에 유의미한 영향을 미친 것으로 나타났다. 연구 결과，인지적 각성은 재구매 의도를 촉진하는 핵심 요인이며, 감정적 각성은 충동구매 의도를 유발하는 주요 요인임을 확인하였다.

Purpose : The purpose of this study is to analyze the impact of consumers' cognitive and emotional arousal on purchasing behavior (repurchase intention and impulse buying intention) in China's public interest agricultural live commerce. Research design, data, methodology : The paper adapts the Structural Equation Modeling (SEM) method to verify the causal relationships between variables. A survey was conducted among Chinese consumers who have experience using public interest agricultural live commerce, and empirical analysis was performed based on survey results. Results : Product and platform stimulus factors had a significant impact on consumers* cognitive arousal, while viewer-to-viewer interaction and viewer-to-information source interaction had a significant impact on consumers* emotional arousal. Conclusions : This study empirically analyzed the impact of consumers' cognitive and emotional arousal on purchasing behavior in public interest live commerce. The results confirmed that cognitive arousal is a key factor in promoting repurchase intention, while emotional arousal primarily drives impulse buying intention.

This article aims to investigate the effects of the types of teacher feedback and students’ perceptions when responding to them. Particularly, this study was attempted to explore how two different levels of six student-writers—an elementary and a low-intermediate level—respond to teacher comments in order to improve their drafts in a process-oriented approach. Data was collected through the 18 students’ drafts—a first draft and two revisions, individual interviews, and open-ended questionnaires. The teacher feedback was categorized and its paired students’ revisions were rated. The results show that all students, irrespective of proficiency levels, perceived that positive feedback plays a distinct and essential role that aids students’ motivation and willingness to accept criticism in teacher feedback and to continue working with it, although they noted they were also aware of the usefulness of negative feedback. Interestingly, the elementary level students were able to respond to feedback similar to that of their more proficient counterparts in their second revisions after gaining experience with feedback from the first round of teacher feedback. The data also demonstrated that most students placed more importance on receiving content-based rather than error-based feedback in order to develop their drafts in spite of their linguistic limitations. This study has significant implications for a writing classroom and teacher feedback practices.

Many firms in Korea have adopted and used advanced information technology in an effort to boost efficiency. The process of adapting to the new technology, at the same time, can vary from one firm to another. As such, this research focuses on several relevant factors, especially the roles of social interaction as a key variable that influences the technology adaptation process and the outcomes. Thus far, how a firm goes through the adaptation process to the new technology has not been yet fully explored. Previous studies on changes undergone by a firm or an organization due to information technology have been pursued from various theoretical points of views, evolved from technological and institutional views to an integrated social technology views. The technology adaptation process has been understood to be something that evolves over time and has been regarded as cycles between misalignments and align-ments, gradually approaching the stable aligned state. The adaptation process of the new technology was defined as “appropriation” process according to Poole and DeSanctis [1994]. They suggested that this process is not automatically determined by the technology design itself. Rather, people actively select how technology structures should be used; accordingly, adoption practices vary. But concepts of the appropriation process in these studies are not accurate while suggested propositions are not clear enough to apply in practice. Furthermore, these studies do not substantially suggest which factors are changed during the appropriation process and what should be done to bring about effective outcomes.Therefore, research objectives of this study lie in finding causes for the difference in ways in which advanced information technology has been used and adopted among organizations. The study also aims to explore how a firm’s interaction with social as well as technological factors affects differently in resulting organizational changes. Detail objectives of this study are as follows. First, this paper primarily focuses on the appropriation process of advanced information technology in the long run, and we look into reasons for the diverse types of the usage. Second, this study is to categorize each phases in the appropriation process and make clear what changes occur and how they are evolved during each phase. Third, this study is to suggest the guidelines to determine which strategies are needed in an individual, group and organizational level. For this, a sub-stantially grounded theory that can be applied to organizational practice has been developed from a longi-tudinal comparative case study.For these objectives, the technology appropriation process was explored based on Structuration Theory by Giddens [1984], Orlikoski and Robey [1991] and Adaptive Structuration Theory by Poole and DeSanctis [1994], which are examples of social technology views on organizational change by technology. Data have been obtained from interviews, observations of medical treatment task, and questionnaires administered to group members who use the technology. Data coding was executed in three steps following the grounded theory approach. First of all, concepts and categories were developed from interviews and observation data in open coding. Next, in axial coding, we related categories to subcategorize along the lines of their properties and dimensions through the paradigm model. Finally, the grounded theory about the appropriation process was developed through the conditional/consequential matrix in selective coding.In this study eight hypotheses about the adaptation process have been clearly articulated. Also, we found that the appropriation process involves through three phases, namely, “direct appropriation,” “cooperate with related structures,” and “interpret and make judgments.” The higher phases of appropriation move, the more users represent various types of instrumental use and attitude. Moreover, the previous structures like “knowledge and experience,” “belief that other members know and accept the use of technology,” “horizontal communication,” and “embodiment of opinion collection process” are evolved to higher degrees in their dimensions of property. Furthermore, users continuously create new spirits and structures, while removing some of the previous ones at the same time. Thus, from longitudinal view, faithful and unfaithful appropriation methods appear recursively, but gradually faithful appropriation takes over the other. In other words, the concept of spirits and structures has been changed in the adaptation process over time for the purpose of alignment between the task and other structures.These findings call for a revised or extended model of structural adaptation in IS (Information Systems) literature now that the vague adaptation process in previous studies has been clarified through the in-depth qualitative study, identifying each phrase with accuracy. In addition, based on these results some guidelines can be set up to help determine which strategies are needed in an individual, group, and organizational level for the purpose of effective technology appropriation. In practice, managers can focus on the changes of spirits and elevation of the structural dimension to achieve effective technology use.

The study aims to explore the nature, drivers of BAE. In particular, how and why consumers engage with branded mobile apps. Since consumer engagement is a multi-dimensional and complex phenomenon, the authors took an interpretivist paradigm and used a grounded theory approach by interviewing 24 participants. The findings reveal that branded app engagement (BAE) is triggered by mainly three aspects, i.e., media characteristics (Privacy and security, customization, and convenience), brand-related aspects (brand image and product/ service quality), and benefits sought (inherent and derived). More importantly, we uncover the underlying mechanism for each factor. Furthermore, the study explains the BAE process in its entirety from an app-centric perspective rather the brand powering the app. Thus, the study offers a fresh perspective and novel insights into the BAE process.

This paper presents how Fuzzy Cognitive Map (FCM) technique can be used for open data analytics for a policy decision maker to support the policy impact evaluation using the example of Policy Compass, an EU research project. The practical usage example on drug policy shows the potential of FCMs as a policy impact modelling and decision support tool that can utilise the open data. Through the provision of a more intuitive and easier means of using open data based on FCM techniques, the Policy Compass project can play a critical role for both policy maker and lay public to evaluate the policy impact and prepare for future policy making.

Considering our increasingly interconnected organizations heavily relying on business processes and the growing need for timely accurate knowledge to achieve greater agility in the enterprise, the idea of looking at business processes as a knowledge object is gaining momentum. Business process information is knowledge and should consequently be managed as a valuable organizational asset, particularly because organizations need to react in near real time to environmental changes and events. This paper provides an overview of the situation in this field arguing for a better definition of the intersections between knowledge and business process management. When business process is seen as knowledge, it should be managed as such. We assess and discuss some of the resulting benefits and considering the need for greater dynamic integration between the two domains, we look at ontologies as an interesting technical approach to bridging this gap showing an example for an ontology based sales order process.

This study inquires into the effectiveness of proactive approach to grammaring through explicit grammar instruction in developing linguistic accuracy of Korean EFL college students’ written products. Forty-eight students from two intact sections of mandatory English composition course participated in the experiment for 10 weeks. The control group was taught with traditional process writing methods, whereas a modified version of process writing pedagogy supplemented with two types of grammar instruction―15-minute in-class grammar lessons and individualized online grammar practice―were applied to the experimental group. Linguistic accuracy of the pre- and post-treatment essays was measured by obligatory occasion analysis in the use of subject-verb agreement, pronoun-antecedent agreement, the articles in front of count nouns, the present perfect tense, and passive construction. The statistical analyses show that the experimental group outperformed the control group in three of five grammatical categories. Variations in linguistic accuracy development over a 10-week period support earlier second language acquisition discoveries that some grammatical categories are more resistant to instructional treatment than others and that linguistic characteristic of the structures interact with individual learner’s cognitive maturity

공정제어시스템과 같은 복잡한 시스템을 감시하고 제어하기 위한 정보 디스플레이를 설계하기 위해 두 가지의 세부적인 설계문제를 효과적으로 다루어야 한다. 정보디스플레이에서 표현할 정보의 내용을 파악하고 조직화하는 문제와 그 표현할 정보를 시각적으로 잘 표현하는 문제로 구분이 된다. Ecological Interface Design (EID)는 두 문제를 다루기 위한 이론적 배경지식과 방법을 제공하는 정보디스플레이 설계의 틀이다. EID는 1990년대 초반에 그 개념적 틀이 소개된 이후에 그 유용성이 여러 작업영역과 직무환경에서 입증되어 왔다. 그러나 실제 현장에서 EID의 개념을 활용하는데 있어 큰 어려움으로 지적된 것이 정보의 시각화를 위한 실용적이고 구체적인 원칙과 방법이 부족하다는 점이었다. 또한 EID 개념의 활용에만 집중할 경우 효과적인 정보 디스플레이 설계를 위해 고려되어야 하는 다른 설계 문제들이 쉽게 간과될 가능성도 높다. 이 점은 아직도 EID의 실제적 활용성을 높이는데 큰 약점으로 지적된다. 이 논문에서는 EID의 개요와 장단점을 소개한 후에 이에 기반해서 정보 디스플레이 설계를 종합적으로 다루는 데 도움이 될 수 있는 방법을 소개한다. 특히 이 논문에서는 기능적으로 추상화된 정보의 시각화 및 추상화 관점에서 다른 단계에 있는 정보들간의 목적-수단 관계를 시각화해서 명시화하는 것을 강조한다. 또한 디스플레이 설계 요소에 기반한 설계 프로세스 및 관련 설계 원칙 및 지침의 적절한 활용도 강조한다. 이 논문에서 제안된 방법은 EID의 개념적 틀을 확장하면서 인간 중심적인 정보 디스플레이의 설계하는데 유용한 원칙과 방향성을 정립하는데 도움이 될 것이다.