Earticle

IT service management system presents useful process which needs to handle Incident / Change / Release / Problem / Configuration managements. Many people use ITSM into lots of their IT processes. However, there are few ways to share their ideas directly. Some people can share their ideas by using forums, messengers, and etc. These methods are not connected directly with ITSM, so people need to use outside methods. Knowledge management system is the best answer to share their ideas, which can be connected with ITSM directly. If this system is added into ITSM, people will share their ideas with inside methods easily. To share their knowledge, both system would support this function. For example, Knowledge Management should bring steps of IT Service Management, while ITSM should have keyword for helping users to find knowledges from KMS. Therefore, adding Knowledge Management on IT Service Management would help people to share knowledges while they are working.

Recently, there are many cases in which employees with work knowledge and know-how in companies or organizations retire without transferring their knowledge due to various variables in the knowledge generation process. After that, these knowledge and know-how naturally disappear in a neglected state, resulting in loss of knowledge nationally, which can weaken national competitiveness. In principle, knowledge generation is basically performed by internal employees of the company, but if it cannot be resolved internally, it is necessary to utilize external knowledge resources. Due to the retirement of employees, their expertise and know-how have already become external resources, but there is a desperate need for a system to utilize them continuously and efficiently. Therefore, in order to solve the above research problems, this paper proposes the development and utilization plan of an expert knowledge management system(EKMS) to efficiently utilize the knowledge resources of external experts including retirees.

경쟁에서 살아남기 위해서 기업들은 새로운 지식을 개발하고, 적용 및 전달하며 수많은 지식경영활동을 축적해 오고 있다. 그러므로 효과적인 지식경영을 도입 및 홀용을 위해서는 효율적인 지식경영시스템의 구축과 운영이 중요한 요인 으로 볼 수 있다. 따라서 본 연구의 목적은 지식경영에서 주요한 결과로 나타나는 조직의 학습지향성과 지식경영과의 관계 를 확인 하는데 있다. 즉, 본 연구는 기업의 지식경영시스템이 기업구성원의 학습지향성에 어떠한 영향을 미치는 지를 살펴 봄으로써 향후 기업의 지식경영의 방향설정에 기초가 되고자 연구하였다. 본 연구는 이론 및 선행 연구를 종합하고 가설과 연구모형을 개발하고 설문지조사를 통해 실증분석을 실시하였다. 본 연구는 지식경영시스템은 학습 성장의지에 유이한 영 향을 미치는 것으로 분석되었다. 또한 지식경영시스템은 내부개선의지에 통계적으로 유의한 관계에 있는 것으로 확인 되었 다. 그러므로 지지경영시스템의 성공적인 운영과 관리를 위해서는 조직의 전략적이고 적합한 학습모형과 조직 구성원의 역 할에 초점을 맞출 수 있는 시스템의 유지 관리가 중요한 변수로 볼 수 있다. 본 연구의 결과는 향후 실무분야에서 뿐만 아니 라 조직의 지식경영시스템의 연구에도 유의한 지침을 제공 할 수 있을 것으로 기대된다.

In order to survive the competition, companies are developing new knowledge, applying and communicating, and accumulating numerous knowledge management activities. Therefore, it is important to establish and operate an effective knowledge management system to introduce and utilize effective knowledge management. So, the purpose of this study is to confirm the relation between the learning orientation of the organization and the knowledge management which are the main results in the knowledge management. In other words, this study investigated how the knowledge management system of a company affects the learning orientation of the corporate members, so as to be a basis for establishing the direction of knowledge management in the future. This study synthesized theory and previous studies, developed hypotheses and research models, and conducted empirical analysis through questionnaire surveys. This study is analyzed that knowledge management system has a positive effect on learning growth will. In addition, it was confirmed that the knowledge management system has a statistically significant relationship with the intention of internal improvement. Therefore, for the successful operation and management of the support management system, maintenance of the system that can focus on the strategic and appropriate learning model of the organization and the role of the organization member is an important variable. The results of this study are expected to provide meaningful guidance not only in the practical field but also in the study of the organization 's knowledge management system.

지식관리시스템은 조직 내 지식 자산을 효과적으로 관리하고 그 효용을 극대화하기 위해 도입 하는 정보시스템이다. 엔지니어링 분야의 경우 해당 분야 전문가의 지식과 노하우에 절대적으로 의존 하는 경우가 대부분이므로 지식관리시스템의 도입 효과가 매우 클 것으로 예상된다. 본 논문에서는 엔 지니어링 분야에서 조직 내 지식을 효과적으로 관리하고 공유하기 위해 필요한 지식관리시스템의 분 석 및 설계를 수행하였다. 건설 및 자동차 분야의 실무 전문가를 대상으로 수행한 조사를 통해 엔지 니어링 지식관리시스템의 구축 수요와 구축 시 성공요인을 도출하였으며 이를 기반으로 분석 및 설계 과정에 객체지향 접근방식을 도입하였다. 건설과 자동차 분야를 기준으로 엔지니어링 지식관리시스템 의 사용자 요구사항 도출, 지식맵 설계, 시스템 설계 및 정보 흐름 분석을 수행하였으며 다양한 엔지 니어링 분야에 적용 가능한 유연한 시스템 모형을 제안하였다.

Knowledge management system (KMS) is an information system that helps an organization manage its knowledge assets effectively as well as maximize their values within the organization. In engineering fields, because the expertise and know-how of experts are so critical, KMS can play an important role to store and share the experts’ knowledge within the organization. This paper adopts an object-oriented approach to analyze and design an engineering knowledge management system required to manage and share engineering knowledge effectively. A field study is conducted against construction and automobile engineers to draw critical success factors to successfully implement and adopt an engineering KMS and based on this study, the engineering KMS has been analyzed and designed. Also, this paper proposed a flexible system architecture that can be applied to various engineering fields.

Most recently, development and publication of the ordinance and the manual of policy quality management is spreading the recognition of quality control in the public sector. The purpose of this study is to introduce the system of quality control for local government's policy. So we suggested lessons drew from the case study(Daegu metropolitan city, Gumi city) on current introduction. To successfully introduce the system of quality control for local government, we have to gain agrement for the new system, of introduction, secondly prepare the new system, lastly manage PQM with flexibility.

In this paper, we introduce the methodology for the automatic generation of the subject field hierarchy for Intellgent Expert Management Framework using WordNet. Intelligent Expert Management Framework, which is proposed as an appropriate method to manage valuable tacit knowledge within the organization, defines the expert profile structure and proposes the efficient method to automate the process to collect and update the expert profile information based on the profile structure defined. To increase the satisfaction level of users, additional intelligent search features are defined and users can be given the list of experts in related or similar expert fields when they perform expert searches based on the expert database being built. To enable automatic profiling of the organizational experts as well as intelligent expert searches, the subject field hierarchy, upon which the expert profiles are classified and expert searches for similar fields are performed, should be predefined. In this paper, we propose the WordNet library method that first eliminates the ambiguity of the senses of nominal data values, constructs the subject field hierarchy by overlapping the hypernym of the remaining senses, and lastly adjusts the derived hierarchy to the preference of users. Based on the proposed methodology, we expect to avoid the prohibitive costs in building large subject field hierarchies when manually done as well as maintain the objectivity of the hierarchies.

Climate change, driven by global warming and associated greenhouse gas (GHG) emissions, poses a significant global challenge. International organizations and governments are actively pursuing emission reduction strategies, yet these efforts are often constrained by the direct relationship between emissions and national economic activity. This paper proposes a blockchain-based carbon footprint (CF) management system named?, that leverages data from IoT devices, and security is ensured by zero-knowledge proofs (ZKP) to track and reduce CF at the individual level. Individual data is collected and converted into carbon coin, a hybrid online-offline crypto coin operating on the Pure Chain network. A smart contract, deployed on the Pure Chain network using the Pure Chain coin, governs the proposed system. Additionally, zk-SNARK is applied to implement ZKP for the validity and integrity of the information verification without revealing private information. Based on theoretical models and previous studies on behavior-based carbon reductions, it is expected that the system can achieve up to a 30% reduction in CF per user within the first year.

In recent years, big data has usefully been deployed by organizations with the aim of getting a better prediction for the future. Moreover, knowledge management systems are being used by organizations to identify and create knowledge. Here, the output from analysis of big data and a knowledge management system are used to develop a new model with the goal of minimizing the cost of implementing new recognized processes including staff training, transferring and employment costs. Strategies are proposed from big data analysis and new processes are defined accordingly. The company requires various skills to execute the proposed processes. Organization’s current experts and their skills are known through a pre-established knowledge management system. After a gap analysis, managers can make decisions about the expert arrangement, training programs and employment to bridge the gap and accomplish their goals. Finally, deduction graph is used to analyze the model.

본 연구의 목적은 미국의 주요 재난안전 모범사례 관리체계 구축과 활용의 전반적인 과정을 분석하여 한국의 상황에 맞는 부합하는 사례 중심의 지식정보 플랫폼 구축 방향을 제시하는 것이다. 이에 미국의 연방 재난관리청(FEMA)과 연방총무청(GSA) 등에서 운영하는 재난안전 사례관리 시스템을 중심으로 재난 발생 현황, 복구 과정, 성공사례를 공유하는 관리체계를 중점적으로 살펴보았다. 이를 통해 데이터 베이스 구축과정과 정보수집, 활용 및 확산 방법을 파악하고, 한국의 스토리 중심의 재난안전 우수사례 발굴 및 관리, 활용 플랫폼에 적용할 수 있는 시사점을 도출하였다. 연구 결과, 한국에서는 재난안전 분야에서 우수사례 발굴, 관리, 홍보 및 활용에 있어 실효성 있는 변화가 필요함을 확인하였다. 본 연구는 미국의 성공적인 재난안전 모범사례 관리 시스템을 한국에 적용할 수 있는 방안을 선험적으로 제시함으 로써, 재난안전 정책의 실효성을 높이고 체계적인 정보 및 지식 관리 플랫폼 구축에 기여하고자 한다.

The aim of this study is to examine the development and use of key disaster safety case management systems in the United States and propose a model for creating a case-based knowledge platform suited to South Korea. The analysis focuses on U.S. systems operated by agencies like FEMA and the GSA, which are designed to share data on disaster occurrences, recovery efforts, and success stories. By reviewing the processes of database development, information gathering, and methods for utilizing and disseminating this data, the study draws insights that can be applied to South Korea’s platform for identifying, managing, and promoting exemplary disaster safety cases. The findings suggest that Korea needs more effective strategies for discovering, managing, and leveraging best practices in disaster safety. This study aims to offer a forward-looking strategy for adapting the successful U.S. disaster safety case management systems to the Korean context, thereby enhancing the effectiveness of disaster safety policies and supporting the creation of a structured knowledge and information management platform.

지식사회에서 주요자원은 지식이 되며 이러한 지식을 관리하는 도서관의 역할이 매우 중요하다. 기하급수적으로 증가하는 지식정보들 중 조직구성원들이 필요하고 유용한 지식만을 선택하여 이용자의 취향에 맞는 형태로 제공할 수 있는 지식정보관리가 필요하다. 따라서 이 연구에서는 기존의 도서관 참고봉사에서 나타나는 문제점들을 해결하기 위해 도서관이 수행해야 할 역할 및 기능들을 Help-Desk 서비스 측면에서 온라인과 오프라인으로 구성요인들을 조사하고 분석하였다. 이 결과를 토대로 웹기반 Help-Desk 지식관리시스템 모형을 제시하였다.

In the knowledge society the main resource is knowledge, and the role of library to manage knowledge and information is very important. Therefore it is necessary to knowledge and information management that provides on demand service to user. The purpose of this research is to design model for web-based help-desk knowledge management system. This study used qualitative methods as interviews and surveys through BBS and e-mail on reference service in the university libraries. Here the investigated component factors are followings : Q/A service, user's education service to use the library, user's online reference service, e-mail service, FAQ service, electronic service(BBS), lecture and research service for faculty, my library, SDI service, and open data service.

연구목적: 본 연구에서는 지진 재난관련 지식경영시스템의 요인인 평가 및 보상체계 요인, 정보기술 요 인, 지식품질 요인 및 지식경영활동 요인이 지진 재난관리 업무성과에 미치는 영향을 검증하는 것을 목 적으로 한다. 연구방법: 소방방재 공무원을 대상으로 설문조사를 수행하였으며, 조사자료는 SPSS 25.0 프로그램을 활용하여 다중회귀분석 등의 통계적 분석을 수행하였다. 연구결과: 지진 재난 관련 지식경 영시스템 요인 중 지진 재난 관련 정보기술, 지진 재난 관련 지식품질, 지진 재난 관련 지식경영활동 요 인이 지진 재난관리 업무성과에 유의미한 정(+)의 영향을 미쳤으나, 지진 재난 관련 평가 및 보상체계 요인은 지진 재난관리 업무성과에 유의미한 영향은 미치지 않는 것으로 나타났다. 결론: 지진 재난 관련 정보기술과 지진 재난 관련 지식품질이 높고, 지진 재난 관련 지식경영활동이 적절하게 잘 이루어질수 록 지진 재난관리 업무성과는 높아지는 것을 확인하였다.

Purpose: The purpose of this study is to verify the effects of assessment and compensation system, information technology, knowledge quality, and knowledge management activities on the earthquake disaster management job performance. Method: Questionnaire survey was performed for the fire officials, and the multi-regression analysis for surveyed data was statistically performed by using SPSS 25.0 program. Result: Information technology, knowledge quality and knowledge management activities among the factors of the knowledge management system related to earthquake disasters have had significant positive effects on the earthquake disaster management job performance, but assessment and compensation system are found to have no significant effects on the earthquake disaster management job performance. Conclusion: It was confirmed that the higher the level of information technology, knowledge quality and knowledge management activities related to earthquake disasters, the higher the disaster management job performance.

본 연구는 지식경영 구현을 위한 핵심성공요인과 기업의 지식관리시스템 및 혁신성과의 관계를 고찰하였다. 경산산업단지 입주 기업 중 87개 ‘기술혁신형 중소기업(Inno-Biz)’ 인증 기업들을 대상으로 분석을 하였다. 설문은 자사의 혁신성과를 가장 잘 파악할 수 있는 최고위 임원 이상의 경영자가 응답하도록 하였다. 자료 분석을 위한 통계처리는 SPSS 18.0을 활용하여 기술 통계, 탐색적 요인분석과 무응답 편의 검증을 위해 t-검증을 하였다. 그리고 연구 모형과 가설 검증을 위해 PLS를 활용하였다. 연구결과는 다음과 같다. 첫째, 지식경영 구현을 위한 핵심성공요인은 지식관리시스템과 기업의 혁신성과에 유의한 영향을 미치는 것으로 나타났다. 둘째, 지식관리시스템은 종업원의 지식 향상과 기업혁신에 유의한 영향을 미치는 것으로 나타났다. 셋째, 지식경영 구현을 위한 지식관리시스템과 기업의 혁신성과에 중요한 핵심성공요인은 조직문화와 보상 및 동기부여임이 밝혀졌다. 따라서 지식경영을 정착시키기 위해서는 종업원에 대한 보상 및 동기부여에 세심한 노력이 요구된다. 본 연구의 결과는 학문적으로나 실무적으로 기업의 지속 가능한 지식경영 모델을 발전시키는데 이바지할 수 있을 것으로 기대된다.

In this study, we explore the relationships among the key for success factors in the knowledge management, knowledge management system & corporate innovation performance. We empirically test our hypotheses based on sampli data including 87 ' innovation business (Inno-Biz) ' firms. The survey questionnaire will be able to grasp the innovation performance of the corporate of the company best manager of above highest rank director answer. Data analysis for statistics processing can take advantage of the technical statistics, SPSS 18.0 exploratory factors analysis & an unresponsive convenience t-test for verification. & research models & hypotheses were utilized for PLS. The research results as follows : First, critical success factors for the implementation of knowledge management & corporate knowledge management system appeared to have meaningful impact on innovation performance. Second, knowledge management system has been shown to have meaningful impact on knowledge innovation & corporate innovation. Third, knowledge management for the implementation of critical success factors appeared an important factor of the organizational culture and the reward & motivation. Therefore, to establish knowledge management, employees close will require efforts to the reward & motivation. The results of this study are expected to contribute the development of sustainable knowledge management model in terms of theory & practice.