Earticle

Background: With the development of information and communication technology, there is a growing number of people looking for health information on the internet. This pilot study was performed to analyze the pattern of pharmacist consultation on the internet portal site. Methods: Questions and answers posted on the portal site "Naver Jisik-iN" from March 1st to 31th in 2016 were collected. Medications asked were categorized into prescription drugs, nonprescription drugs, sanitary aids, emergency drugs, functional health foods, and others. Medications were subcategorized into 14 according to the anatomical therapeutic chemical classification system. Questions were divided into 10 categories based on Hepler's drug-related problems. Results: Of the 955 cases, females accounted for 59.5% and inquirers from 11 to 40 years old, 89.4%. The number of prescription drugs, nonprescription drugs, sanitary aids, emergency drugs, functional health foods, and others were 428 (44.8%), 328 (34.3%), 31 (3.3%), 2 (0.2%), 122 (12.8%), and 44 (4.6%), respectively. Questions for drugs acting on alimentary tract and metabolism took up 27.4% followed by those on nervous system, 13.6% and anti-infectives for systemic use, 12.2%. Pharmacist consultation regarding drug information, drug interaction, and adverse reaction occupied 47.9%, 15.2%, and 12.3%, respectively. Conclusion: Health counseling through online is predicted to increase steadily, so pharmacists should broaden their boundaries beyond off-line pharmacies to meet social needs.

It is critical that information be gathered, handled, and kept in a systematic manner that preserves its integrity and authenticity. Record management procedures are rapidly being recognized as a crucial business practice that assists businesses in establishing and validating their business dealings and related activities. The purpose and essence of any records management system is to provide the right information in the right place, in the right order, and at the right time for the right person at the lowest cost, which is better achieved with a computer-based system. Patient Management Information Systems (PMISs) are designed to manage the information of patients in the hospital and service processes. In Ghana, despite the importance of medical records, most hospitals still use the manual system of patient record management, resulting in poor record management practice, meaning a lack of effective systems for opening, tracking, and indexing files, which have many limitations for proper healthcare. In this study, the SWOT analysis method was used to assess the readiness of Ghana’s healthcare services to implement a patient management information system for healthcare delivery.

Method for providing a human interface for media services in a user equipment. In order to provide the human interface, the background screen of the human interface may be formed from at least one image. Each image of the at least one image may represent a respective one of the retrieved media services. The human interface having the background screen formed from the at least one image may be displayed. A desired image may be selected from the at least one image of the displayed human interface, and a desired media service corresponding to the selected desired image may be played.

Social networking services (SNSs) have become important and popular tools for not only presenting self-image but also sharing travel information. This study adopted self-image expressions to understand tourists’ intentions to share travel information and behavioral changes in SNSs. To enhance understanding tourists’ intention and behavior, the current study suggests a research model based on motivations for self-image expression (i.e., creativity, altruism and social relationship). This current study empirically resulted in the importance of users’ creativity, altruism and social relationship in SNS, which leads to the intention and behavioral changes to share travel information. In addition, altruism moderated the negative effect of creativity on self-image expression as well as the positive effect of the social relationship on self-image expression. Based on the result of this study, the current study bears some implications in a theoretical and practical context.

Personalized services directly and indirectly acquire personal data, in part, to provide customers with higher-value services that are specifically context-relevant (such as place and time). Information technologies continue to mature and develop, providing greatly improved performance. Sensory networks and intelligent software can now obtain context data, and that is the cornerstone for providing personalized, context-specific services. Yet, the danger of overflowing personal information is increasing because the data retrieved by the sensors usually contains privacy information. Various technical characteristics of context-aware applications have more troubling implications for information privacy. In parallel with increasing use of context for service personalization, information privacy concerns have also increased such as an unrestricted availability of context information. Those privacy concerns are consistently regarded as a critical issue facing context-aware personalized service success. The entire field of information privacy is growing as an important area of research, with many new definitions and terminologies, because of a need for a better understanding of information privacy concepts. Especially, it requires that the factors of information privacy should be revised according to the characteristics of new technologies. However, previous information privacy factors of context-aware applications have at least two shortcomings. First, there has been little overview of the technology characteristics of context-aware computing. Existing studies have only focused on a small subset of the technical characteristics of context-aware computing. Therefore, there has not been a mutually exclusive set of factors that uniquely and completely describe information privacy on context-aware applications. Second, user survey has been widely used to identify factors of information privacy in most studies despite the limitation of users’ knowledge and experiences about context-aware computing technology. To date, since context-aware services have not been widely deployed on a commercial scale yet, only very few people have prior experiences with context-aware person-alized services. It is difficult to build users’ knowledge about context-aware technology even by increasing their understanding in various ways: scenarios, pictures, flash animation, etc. Nevertheless, conducting a survey, assuming that the participants have sufficient experience or understanding about the technologies shown in the survey, may not be absolutely valid. Moreover, some surveys are based solely on simplifying and hence unrealistic assumptions (e.g., they only consider location information as a context data). A better understanding of information privacy concern in context-aware personalized services is highly needed. Hence, the purpose of this paper is to identify a generic set of factors for elemental information privacy concern in context-aware personalized services and to develop a rank-order list of information privacy concern factors. We consider overall technology characteristics to establish a mutually exclusive set of factors. A Delphi survey, a rigorous data collection method, was deployed to obtain a reliable opinion from the experts and to produce a rank-order list. It, therefore, lends itself well to obtaining a set of universal factors of information privacy concern and its priority. An international panel of researchers and practitioners who have the expertise in privacy and context-aware system fields were involved in our research. Delphi rounds formatting will faithfully follow the procedure for the Delphi study proposed by Okoli and Pawlowski. This will involve three general rounds: (1) brainstorming for important factors; (2) narrowing down the original list to the most important ones; and (3) ranking the list of important factors. For this round only, experts were treated as individuals, not panels. Adapted from Okoli and Pawlowski, we outlined the process of administrating the study. We performed three rounds. In the first and second rounds of the Delphi questionnaire, we gathered a set of exclusive factors for information privacy concern in context-aware personalized services. The respondents were asked to provide at least five main factors for the most appropriate understanding of the information privacy concern in the first round. To do so, some of the main factors found in the literature were presented to the participants. The second round of the questionnaire discussed the main factor provided in the first round, fleshed out with relevant sub-factors. Respondents were then requested to evaluate each sub factor’s suitability against the corresponding main factors to determine the final sub-factors from the candidate factors. The sub-factors were found from the literature survey. Final factors selected by over 50% of experts. In the third round, a list of factors with corresponding questions was provided, and the respondents were requested to assess the importance of each main factor and its corresponding sub factors. Finally, we calculated the mean rank of each item to make a final result. While analyzing the data, we focused on group consensus rather than individual insistence. To do so, a concordance analysis, which measures the consistency of the experts’ responses over successive rounds of the Delphi, was adopted during the survey process. As a result, experts reported that context data collection and high identifiable level of identical data are the most important factor in the main factors and sub factors, respectively. Additional important sub-factors included diverse types of context data collected, tracking and recording functionalities, and embedded and disappeared sensor devices. The average score of each factor is very useful for future context-aware personalized service development in the view of the information privacy. The final factors have the following differences comparing to those proposed in other studies. First, the concern factors differ from existing studies, which are based on privacy issues that may occur during the lifecycle of acquired user information. However, our study helped to clarify these sometimes vague issues by determining which privacy concern issues are viable based on specific technical characteristics in context-aware personalized services. Since a context-aware service differs in its technical characteristics compared to other services, we selected specific characteristics that had a higher potential to increase user’s privacy concerns. Secondly, this study considered privacy issues in terms of service delivery and display that were almost overlooked in existing studies by introducing IPOS as the factor division. Lastly, in each factor, it correlated the level of importance with professionals’ opinions as to what extent users have privacy concerns. The reason that it did not select the traditional method questionnaire at that time is that context-aware personalized service considered the absolute lack in understanding and experience of users with new technology. For understanding users’ privacy concerns, professionals in the Delphi questionnaire process selected context data collection, tracking and recording, and sensory network as the most important factors among technological characteristics of context-aware personalized services. In the creation of a context-aware personalized services, this study demonstrates the importance and relevance of determining an optimal methodology, and which technologies and in what sequence are needed, to acquire what types of users’ context information. Most studies focus on which services and systems should be provided and developed by utilizing context information on the supposition, along with the development of context-aware technology. However, the results in this study show that, in terms of users’ privacy, it is necessary to pay greater attention to the activities that acquire context information. To inspect the results in the evaluation of sub factor, additional studies would be necessary for approaches on reducing users’ privacy concerns toward technological characteristics such as highly identifiable level of identical data, diverse types of context data collected, tracking and recording functionality, embedded and disappearing sensor devices. The factor ranked the next highest level of importance after input is a context-aware service delivery that is related to output. The results show that delivery and display showing services to users in a context-aware personalized services toward the anywhere-anytime-any device concept have been regarded as even more important than in previous computing environment. Considering the concern factors to develop context aware personalized services will help to increase service success rate and hopefully user acceptance for those services. Our future work will be to adopt these factors for qualifying context aware service development projects such as u-city development projects in terms of service quality and hence user acceptance.

The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers’ psychological processes and presents useful implications on the importance of privacy and security in these services.

현재 우리 정부는 플랫폼 전자정부 도입을 서두르고 빅데이터와 클라우드 컴퓨팅 기술과 시스템을 모색하 여 궁극적으로는 공공기관 각각의 이종 대민서비스를 단일창구에서 맞춤형으로 제공하고자 한다. 따라서 이 연구에 서는 창구의 프런트오피스 민원인의 다양한 서비스 제공요청에 대응해서 백오피스에서 단일한 방식으로 맞춤형 공공 서비스를 제공하기 위해서는 먼저 백오피스 차원에서 공공데이터가 연동되어야하므로 각 행정기관이나 부처의 공공 데이터를 기반으로 백오피스에서 통합차원에서 민원인에 대해서 단일한 서비스를 제공할 수 있는 별도의 응용프로그 램으로서 앱과 데이터 단위에서 공유를 효율적으로 수행하는 이종서비스 상호 간의 정보시스템 통합이 가능한 새로 운 메타데이터정보시스템을 제안하였다. 제안된 시스템이 구현되면, 민원인의 프런트오피스 차원의 생활공간에 존재 하는 서비스 수요사슬과 백오피스 차원의 공무원의 사무공간에서 이루어지는 서비스 공급사슬의 일원화를 통한 단일 창구에서의 연동이 유기적으로 되면서, 민원인에 대한 맞춤형 공공서비스 달성을 한발 앞당길 수 있다.

Currently Korean government is rushing the new electronic government system introduced as 'platform e-government' with big data and cloud computing technologies and systems, ultimately intending to provide the public institution services customized from the integrated counter or window for the heterogeneous resident services. In this regard, this study suggested how to design the new metadata information system in which mutual integration of information systems can take place, where heterogeneous services can be shared efficiently at the application and data unit, as a separate application that can provide a single one- stop service for residents' petition at the integrated level in the back-office based on the public data in possession of each of government ministries and related organizations. If this proposed system is implemented, the achievement of customized public service can be advanced one step forward in processing the petitions of the residents by organically connected link between 'Demand Chain' and 'Supply Chain' in the integrated window. In other words, it could be made possible through the unification of both the 'Supply Chain' performed in the office space of the officials at the back-office level and the 'Demand Chain' performed in the living space of the residents at the front-office level.

이 글은 ‘정보봉사’라는 용어의 사용을 사례로 하여 우리 문헌정보학계의 전문용어 사용과 관련된 개념적 모호성과 허구성을 드러내 보이고 있다. 구체적으로 우리 학계가 참고봉사를 대체하는 용어로 사용하고 있는 ‘정보봉사’의 역사를 추적하면서, 우리의 정보봉사가 사용 당위성의 근거로 삼고 있는 미국의 ‘information services’와 실질적으로 어떠한 차이가 있는지에 대해 각자의 역사와 이론적 기반을 비교하면서 분석하고 있다. 이 과정에서 현재 우리 강단에서는 정보봉사라는 용어가 어느 정도 사용되고 있으며 지적 토대가 되는 이론적 영역을 무엇이라고 판단하고 있는지, 더불어 우리 도서관에서는 정보봉사를 어떠한 의미로 이해하면서 관련 업무를 수행하고 있는지 등에 대해 논의하고 있다. 이 글의 궁극적인 목적은 ‘정보봉사’라는 용어의 사용이 단순한 외양의 모방이 아닌 속내의 변혁을 동반하는 실질적인 패러다임의 변환으로 이어지도록 우리 학계의 노력을 촉구하는데 있다.

This study investigates both arbitrariness and misrepresentation in the terminology of Korea's LIS field with an example of the term ‘information services.' The focus is on analyzing the differences in the Term's history and theoretical base between American LIS field and Korea's. Discussed in details are the popularity and usage of the Term in Korea's LIS field and libraries. The ultimate intention of this study is to motivate the Korea's LIS scholars to endeavor for theoretical accomplishments with regard to ‘information services,' which can justify the change of term from ‘reference services' to ‘information services.'

이 연구는 인문계고등학생의 정보요구와 그에 대한 대처양태를 조사하여, 학생들의 요구와 행태에 기반한 학교도서관서비스를 개발하는 것을 그 목적으로 한다. 이를 위해, 연구에 필요한 데이터는 인문계고등학생들을 대상으로 설문조사와 심층면담을 통하여 수집하였다. 이 연구에서는 구체적으로 1) 인문계고등학생의 주요 관심과 그에 대한 대처방식, 2) 그러한 관심을 해결하기 위해 활용하는 정보원의 유형과 특성, 3) 인문계고등학생의 정보요구해결을 위한 도서관서비스 방안에 대해 논의하였다.

This study focused on the survey of academic high school students' information needs and their information seeking patterns. On the basis of its results, this study suggested school library services and programs. To do this, this study collected its data through survey and interviews. Specifically, this study discussed 1) the types of academic high school students' everyday concerns and the ways to deal with them, 2) the types and characteristics of their preferred information sources, 3) the school library services and programs for satisfying their information needs

본 연구는 공공도서관이 청소년의 다양한 정보요구를 효과적으로 지원하기 위해 어떠한 역할을 할 수 있는지를 알아보고자, 청소년의 정보요구와 정보이용행태, 도서관 이용 경험을 분석하였다. 이를 위한 데이터는 청소년을 대상으로 하는 설문조사와 포커스그룹인터뷰를 통해 수집되었다. 연구 결과, 청소년은 학업, 진학 및 진로, 여가, 대인관계 등 다양한 정보요구를 가지고 있었으며, 정보탐색 시 주로 동영상 플랫폼이나 개인 네트워크에 의존하는 경향이 있는 것으로 나타났다. 도서관 자료에 대한 신뢰도는 일반적으로 높았지만, 실제 탐색 과정에서의 접근성과 효율성에 대한 제한이 크게 보고되었다. 특히, 도서관의 분류시스템, 서가 배열, 검색어 구성 등에서 어려움을 경험하고 있었다. 이는 청소년의 정보요구에 보다 정교하게 대응하기 위한 정보서비스의 개선이 필요함을 시사하는 것으로, 본 연구에서는 이러한 결과를 바탕으로 공공도서관이 청소년의 정보요구와 정보이용행태의 특성에 기반한 정보서비스를 설계하고 제공하기 위한 방안을 제안하였다.

This study explores how public libraries can more effectively support adolescents’ diverse information needs by analyzing their information seeking behavior and library usage experiences. Data were collected through surveys and focus group interviews involving adolescents. The findings indicate that adolescents have a wide range of information needs?including academic work, career planning, leisure, and interpersonal relationships?and tend to rely heavily on video platforms and personal networks to search for information. Although trust in library materials was generally high, adolescents reported significant limitations in accessibility and efficiency during the actual search process. In particular, they experienced difficulties with the library’s classification systems, shelf arrangements, and search keyword formulation. These findings highlight the need for enhanced information services that more precisely address adolescents’ specific needs. Based on these results, this study proposes strategies for designing and delivering public library services that are better aligned with the distinctive characteristics of adolescents’ information needs and information seeking behavior.

본 연구는 과학기술 동향정보서비스 이용자의 정보행태 및 만족도 영향요인에 대해 알아보고자 ScienceON의 ‘금주의 과학기술뉴스’ 이용자 집단을 대상으로 동향정보서비스에 대한 조사를 실시하였다. 과학기술 동향정보서비스는 R&D 과제 등에 참여하는 연구자들뿐만 아니라 일반 과학기술에 관심 있는 대중들도 최신의 과학기술정보를 습득 및 활용할 수 있도록 지원하는 서비스이기 때문에 의미 있는 서비스라고 할 수 있다. 총 201개의 설문결과로부터 데이터를 수집했고, 이를 통해 이용자 정보행태 조사와 함께 품질차원에 따른 중요도를 분석하여 서비스 만족도에 영향을 미치는 요인을 조사하였다. 조사결과, 이용자들은 과학기술 동향정보서비스를 학습, 연구, 과제수행, 업무 과정에서 적극적으로 활용하고 있으며, 제공되는 콘텐츠의 정확성과 최신성, 그리고 사용성, 이용지원성 등을 중요시하는 것으로 나타났다. 또한, 인구통계학적 특성에 따라 이용패턴과 만족도에서 유의미한 차이를 보여주기도 하였다. 본 연구에서는 이러한 시사점을 종합하여 향후 과학기술 동향정보서비스 개선을 위하여 UI 및 이용자 교육, 제공 정보의 신뢰성 확보, 만족도에 영향을 미치는 우선순위를 반영한 서비스 개선방안을 제안했다. 결국 이를 통해 금주의 과학기술뉴스와 같은 과학기술 동향정보서비스의 접근성과 활용성을 높여가는데 기여할 수 있을 것이다.

This study conducted a survey on trend information services targeting a group of users of ScienceON’s “Weekly S&T News” to find out the factors influencing information behavior and satisfaction of science and technology trend information service users. The science and technology trend information service is a meaningful service because it supports not only researchers participating in R&D tasks but also the public interested in general science and technology to acquire and utilize the latest science and technology information. Data were collected from a total of 201 survey results, and through this, factors affecting service satisfaction were investigated by analyzing the importance according to the quality dimension along with the user information behavior survey. As a result of the survey, users actively use science and technology trend information services in learning, research, task performance, and fishing, and value the accuracy, up-to-date, usability, and support of the content provided. In addition, significant differences were shown in usage patterns and satisfaction according to demographic characteristics. By combining these implications, this study proposed a service improvement plan that reflects priorities affecting UI and user education, reliability of provided information, and satisfaction to improve science and technology trend information services in the future. In the end, this will contribute to increasing the accessibility and utilization of science and technology trend information services such as “Weekly S&T News”.

한국 정부는 입양아의 복리증진을 위해 국내 입양부모, 국내외 입양아의 사후서비스를 법률에 명시하고 있지만, 이들은 사후서비스에 대한 정보접근성 미흡, 전문가의 인식 개선, 이용자의 요구 반영이 필요하다고 지적한다. 따라서 본 연구는 국외 입양기관의 온라인 사후서비스정보제공 요소를 분석하고, 이를 국내 이용자의 요구사항에 적용하는 것을 목적으로 한다. 이를위하여 국내 이용자를 대상으로 인터뷰한 선행연구를 분석하고, 헤이그 국제아동입양협약 가입국 중에서 아동복지 선진국 최상위 4개국을 선정하여 입양기관 홈페이지의 사후서비스 정보요소를 분석해 시사점을 도출하였다. 이에 따라 입양기관은 주제별, 지역별, 서비스 대상자별로입양관련 전문가, 자조모임, 가족 찾기, 법률정보를 제공하여 입양 당사자의 접근성을 높이고, 자신의 상황에 맞게 선택할 수 있도록 해야 한다.

To promote the welfare of adoptees, the Korean government stipulates in the law provision of post-adoption services for domestic adoptive parents and domestic and foreign adoptees, but the people point out the lack of access to information on the post services, Improving experts’ awareness of adoption, and the need to reflect users' needs. Accordingly, this study aims to analyze the elements of post-service information provision by international adoption agencies and suggest applying them to the needs of domestic users. To this end, the study analyses previous studies interviewing domestic users, selects the top four countries with advanced child welfare among the countries that signed the Hague International Child Adoption Convention and analyzes post-service information elements on adoption agencies websites to derive implications. Adoption-related experts, the agencies should provide self-help groups, family search, and legal information by subject, region, and user to increase accessibility for users so they can make choices that suit their circumstances.

이 연구는 공공도서관에서 웹사이트를 활용하여 수행하는 정보봉사의 내용을 분석하는 것이다. 지금까지 웹사이트 평가에 많이 이용되고 있는 평가영역인 인터페이스, 콘텐츠, 커뮤니케이션, 검색성 중에서 콘텐츠와 커뮤니케이션 영역만 분석한다. 인터페이스와 검색성 영역은 하드웨어적인 요소가 많이 포함되어 개별 도서관의 노력으로 개선하기 어려운 영역이라 할 수 있다. 이와는 달리 콘텐츠와 커뮤니케이션 영역은 사서들이 이용자와의 접촉을 통하여 얻어진 정보요구를 시스템에 반영시킬 수 있는 영역이다. 또한 공공도서관의 정보자원개발이라는 관점에서 도서관의 게이트웨이 기능을 고찰한다. 일상생활정보와 학술정보봉사를 위하여 외부기관에서 생산, 배포하는 정보를 쉽게 접근할 수 있게 하는 방안인 것이다.

The purpose of this study is to review information services in public libraries based on web sites. Four evaluation criteria, interface, searching, contents and communication are usually used to measure web sites. Because interface and searching are contained hardware elements, these are not included to this review. For this study contents and communication are examined into operating at public libraries web sites. Also analyzed is gateway function providing community information services and researchers information.

인류가 기억과 지식을 흔적과 기록으로 남기고 다시 찾기 위한여정은 항상 저장 매개체와 과학, 기술 발전의 역사 안에 있었다. 방대한 디지털 정보가 쏟아지면서 우리의 기억도 디지털 기억에 의존해야 하는 시대이다. 디지털 미디어에 기록화가 가능한 이후 문화적 다양성을 확보한 대신 정보 생산 능력이 저장 능력을 능가하게 되었다. 개인, 사회적 기억과 공유된 지식이 디지털 네트워크로 인해 문화적 다양성을 가능하게 한 것은 분명하지만, 집단 기억의 미래뿐만이 아니라 과거까지도 디지털 시대에 맞게 기억 체계를 맞추어가야 하는 것도 분명하다. 데이터로 저장된 기억은 기억일까? 디지털로 기억된 기억은 미래에 얼마만큼 유용하고, 현재의 정보는 어떤흔적으로 남아 앞으로 호출될 수 있을까? 그런 점에서 디지털로 기억되었든 아니든 상관없이 결국 기억은 과거가 아니라 “미래”에 관련한 것이다. 이에 본 연구는 디지털로 기억하는 시대에 디지털 정보 서비스와 이용자 간의 병렬적 관계를 생각하고, 새로운 재결합담론을 고찰해 보는 것을 주요 목적으로 한다.

The journey of mankind to reclaim memory and knowledge, leaving traces and records, has always been in the history of storage media, science and technological development. With the great influx of digital information, our memories also have to depend on digital memories. Instead of securing cultural diversity after digital media became possible to record, the ability to produce information has surpassed the ability to store. It is an age of information overproduction, but its storage and management methods are also dependent on the possibility of damage. It is clear that personal memory and shared knowledge have enabled cultural diversity through digital networks, but it is also evident that not only the future of collective memory but also the past must follow the memory system with the digital age. Is a memory stored as data considered as a memory? We can only imagine and predict how much digital memories will be useful and what traces of current information will remain and can be called in the future. So regardless of whether or not it was digitally remembered, in the end, memory is not relating to the past, but about the “future.” Therefore, the main purpose of this study is to touch on the parallel relationship between digital information services and users of information in an age of digital memory, and to consider a new recombination discourse.

이 논문은 정보봉사의 개념과 속성을 밝히고, 이를 토대로 정보봉사의 철학적 기반을 세우는데 목적을 두었다. 정보봉사의 개념과 속성은 용어의 어원과 정의 및 내용, 역사적, 사회적 관점에서 그 근거를 밝혔다. 이를 통해 정보봉사라는 용어가 정보봉사의 본질과 속성 그리고 활동내용에 가장 적합한 명칭임을 논리적으로 증명함으로써 정보봉사의 이론을 체계화하였다. 정보봉사의 철학은 용어의 어원, 정의, 기능, 그리고 역사적, 사회적 관점 등에서 일관되게 흐르고 있는 정신인 교육, 정보, 상담․지도라는 세 요소와 봉사라는 인본주의적 요소를 중심으로 그 기초를 세우는 작업을 시도하였다.

The purpose of this paper is deriving philosophical foundations of information services by clarifying its concepts and attributes. Clarifying its concepts and attributes is based on the origin of the term information services, definitions and contents, historical and social perspectives. The theory of information services was reorganized by logically demonstrating that the term “information services” is most suitable name to represent its essence, attributes, and activities. The philosophy of information services has the key elements as instruction, information, guidance, and service in humanistic aspects which have been shown consistently in the origin of the term, definitions, historical and social perspectives. This paper tried to establish philosophical basis for information services that is focused on these elements.

그간 우리나라의 영화산업은 급성장을 이루었으며, 이러한 영향으로 국내에서는 각 지자체를 중심으로 150여 개의 크고 작은 다양한 영화제들이 개최되고 있다. 이에 영화산업에 있어 영화제가 문화적 가치를 지닌 중요한 콘텐츠라는 점을 상기해 볼 때, 저마다 사명과 정체성을 가지는 각 영화제 역사는 이러한 기록물의 보존과 관리를 통해 후대에 전해질 수 있을 것이다. 하지만, 영화제 기록물 관리에 대한 논의는 매우 미흡한 실정이다. 본 연구는 우리나라 대부분의 영화제가 봉착하고 있는 구조적 한계를 바탕으로 우리나라에 적용해 볼 수 있는 영화제 기록물의 관리방안에 대해 연구하고자 하였다. 이를 위해 해외의 프랑스 칸 영화제의 기록물 관리방안을 분석해 보고, 이를 바탕으로 우리나라 영화제 기록물의 관리에 적용할 수 있는 방안을 제시하고자 한다

In the meantime, Korea's film industry has grown rapidly, and due to this influence, more than 150 large and small film festivals are being held in Korea, mainly in each region. Therefore, considering that film festivals are important contents with cultural value in the film industry, the history of each film festival, which has its own mission and identity, can be passed down to future generations through the preservation and management of these records. However, discussions on the management of film festival records are very insufficient. This study attempted to study the management method of film festival records that can be applied to Korea based on the structural limitations faced by most film festivals in Korea. In other words, I would like to analyze the document management plan of the Cannes Film Festival in France abroad, and present a plan that can be applied to the management of the records of the Korean film festival based on this.

이 연구의 목적은 도서관 업무 담당자의 목소리를 통해 커뮤니티 정보서비스의 운영 현황과 한계를 파악하고, 향후 과제와 활성화 방안을 모색하는데 있다. 이러한 목적을 위해 이 연구에서는 커뮤니티 정보서비스가 지역주민들의 일상생활과 관련한 정보문제를 해결해주고자 할 때 무엇이 문제이고 어떻게 풀어나가는 것이 바람직한지에 대해 폭넓게 논의해보고자 한다. 이를 위해 (1) 커뮤니티 정보서비스와 관련한 다양한 용어가 사용되어온 추이를 살펴보고, 서비스의 본질적 의미가 가장 잘 드러나는 적절한 대표용어가 무엇인지, 그리고 개념적 범주가 어디까지인지에 대해 고찰해본 뒤, (2) 우리 도서관 현장에서 커뮤니티 정보서비스가 어떻게 운영되고 있는지를 실무자들의 관점에서 검토해 본 후, 이어 (3) 커뮤니티 정보서비스를 능동적으로 수행해 나가기 위해 문헌정보학계와 도서관 현장에서 해야 할 일이 무엇인지에 대해 구체적으로 논의해보았다. 연구에 필요한 데이터는 문헌연구와 더불어 지역대표도서관에서 커뮤니티 정보서비스를 담당하는 사서 20명을 대상으로 한 면담조사를 통해 확보하였다.

The purpose of this study is to analyse the characteristics and limitations of community information services and to explore an activation strategies. Included in this study are as follows: (1) investigate what is an appropriate representative term through the history of terminology related to community information services, (2) examine how community information services are operated in the regional central libraries from the librarian’s perspective, (3) suggest the directions of community information services. The data were collected literature studies and interview with 20 librarians in regional central libraries.