Earticle

Despite of the efforts and policies of a government to prevent or reduce traffic accidents, the number of accidents still has not been reduced. In particular, commercial vehicle accidents often result in more serious consequences than ordinary vehicles accidents. Accordingly, managing job stress is important for preventing accidents among automobile drivers. automobile drivers are exposed to various job demands, such as fatigue from long driving and stress occurring from passengers interactions. These factors are closely related to job stress and can cause traffic accidents. Some studies have analyzed job demands as an independent factor. However, interrelations between these factors have to be studied since the job demands has a variety of different kinds of demands. Thus, this paper aims to analyze the interrelations between those factors focusing on psychological(emotional demands) and social(interactive service works). In this research, we have analyzed the impact of interactive service work on job stress with the emotional demands of drivers using 7th Korean Working Conditions Survey. The results present that interactive service work positively affects job stress and emotional demands are not much statistically related with job stress. However, when emotional demands are high, they play a moderating role in the relationship between interactive service work and job stress. This research has investigated the interrelations between job demands and the results can provide the directions to establish the strategy for automobile drivers job stress.