Earticle

초록

영어

Despite of the efforts and policies of a government to prevent or reduce traffic accidents, the number of accidents still has not been reduced. In particular, commercial vehicle accidents often result in more serious consequences than ordinary vehicles accidents. Accordingly, managing job stress is important for preventing accidents among automobile drivers. automobile drivers are exposed to various job demands, such as fatigue from long driving and stress occurring from passengers interactions. These factors are closely related to job stress and can cause traffic accidents. Some studies have analyzed job demands as an independent factor. However, interrelations between these factors have to be studied since the job demands has a variety of different kinds of demands. Thus, this paper aims to analyze the interrelations between those factors focusing on psychological(emotional demands) and social(interactive service works). In this research, we have analyzed the impact of interactive service work on job stress with the emotional demands of drivers using 7th Korean Working Conditions Survey. The results present that interactive service work positively affects job stress and emotional demands are not much statistically related with job stress. However, when emotional demands are high, they play a moderating role in the relationship between interactive service work and job stress. This research has investigated the interrelations between job demands and the results can provide the directions to establish the strategy for automobile drivers job stress.

목차

Abstract
1. 서론
2. 이론적 배경
2.1 고객응대업무
2.2 감정요구
2.3 직무스트레스
2.4 자동차 운전원 직무스트레스 관련 연구
3. 연구방법
3.1 연구모형
3.2 변수의 조작적 정의
3.3 측정도구
4. 자료분석 및 연구결과
4.1. 자료분석
4.2. 기술통계
4.3. 상관분석
4.4. 분산분석
4.5. 회귀분석
5. 결론
[References]

키워드

저자

• 이지현 [ Jihyun Lee | 국립한밭대학교 산업경영공학과 박사과정 ] 제1저자
• 김세희 [ Sehee Kim | 국립한밭대학교 산업경영공학과 석사 ] 공동저자
• 김기태 [ Gitae Kim | 국립한밭대학교 산업경영공학과 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  프로젝트경영연구 [Project Management Review]

• 간기

  반년간

• eISSN

  2799-3434

• 수록기간

  2021~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 658