Earticle

초록

영어

The cabin crew performs their duties in a special environment called an aircraft. The cabin crew is responsible for the safety of passengers and various tasks, and they are often exposed to a lot of fatigue. Therefore, this study examines how fatigue of cabin crew affects job satisfaction and empirical research is conducted on whether the cabin crew's safety consciousness acts as a medium between fatigue and job satisfaction. As a result of these studies, the purpose is to present basic data that can reduce fatigue of cabin crew and promote job satisfaction and safety awareness. The results of the study are as follows. First, the physiological fatigue of the cabin crew was shown to affect the welfare satisfaction with a positive sign and a negative effect on the company's satisfaction. Second, physiological fatigue of cabin crew affects safety consciousness with positive effect, and minor fatigue affects safety behavior with positive effect. Third, a sense of safety plays a role in the relationship between physiological fatigue and welfare satisfaction of cabin crew and company satisfaction. Also, in the relationship between minor fatigue and welfare satisfaction, safety actions were found to play a role as a medium. Based on the above findings, airline organizations need to come up with various measures to relieve the fatigue of cabin crews.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경 및 연구가설
1. 피로
2. 직무만족
3. 안전의식행동의 매개효과
Ⅲ. 연구설계
1. 변수의 조작적 정의
2. 표본의 선정
3. 설문지 구성 및 변수의 측정
Ⅳ. 실증연구 분석
1. 표본의 선정
2. 타당성과 신뢰도 검증
3. 상관관계 분석
4. 객실승무원의 생리적 피로와 직무만족의 관계에서 안전의식행동의 매개역할
5. 객실승무원의 의식적 피로와 직무만족의 관계에서 안전의식행동의 매개역할
Ⅴ. 결론
참고문헌

키워드

저자

• 이은희 [ Eunhee Lee | 한국영상대학교 스튜어디스과 교수 ]
• 양희옥 [ Heeok Yang | 한국영상대학교 스튜어디스과 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338