컨벤션기획사(PCO) 상사 리더십이 직무만족에 미치는 영향과 직무전문성의 조절효과에 관한 연구
A Study on the effect of PCO manager’s leadership on job satisfaction : Focus on the moderating effect of job expertise
Korea ranked second in the world with 890 hosting meetings in 2018 and that is just behind Singapore, the world's biggest convention country. Despite such quantitative growth, however, the training and management of professional human resources are not systematically implemented because most convention companies are small in size, along with the lack of general education programs and practical education. This study sought to elicit the importance and practical implications of supervisors' leadership by analyzing the influence of supervisor leadership on job satisfaction of PCO and understanding of moderating effect on job expertise. The analysis results showed that among subfactors of transformational leadership, intellectual stimulation, charisma, and subfactors of transactional leadership, exception management have appeared statistically significant effects on job satisfaction. Regarding moderating effect, interaction term for intellectual stimulation and job expertise and contextual compensation and job expertise have shown statistically significant.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 컨벤션기획사 (PCO)의 정의와 분류 2. 리더십이론 3. 직무만족도 4. 직무전문성 Ⅲ. 연구설계 1. 표본설계 2. 변수의 조작적 정의 3. 연구모형 및 가설설정 Ⅳ. 실증분석 1. 기초통계량 분석 2. 회귀분석 Ⅴ. 결론 참고문헌
키워드
Professional Convention Organizer(PCO)LeadershipJob ExpertiseJob SatisfactionHierarchial Regression Analysis.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.