항공사 승무원의 일터영성, 내적동기, 직무만족의 영향 관계 연구
Research on the Relationship between Workplace Spirituality, Intrinsic Motivation and Job Satisfaction of Flight Attendants
Theses days organizations are facing rapid management environment changes, so that the importance of human resources has emerged as a major interest. Employees are tend to pursue physical, psychological, emotional and spiritual needs though the workplace. And workplace spirituality is related to productivity, creativity, flexibility and competitive advantage. The study aims to validate the existence of important variables in human resource management by empirically testing the relationship between flight attendants, workplace spirituality, intrinsic motivation and job satisfaction. In order to achieve the proposal of this study, collected and analyzed data from 161 questionnaires targeting the flight attendants of K, A, J airlines in Korea. Further results were produced by the researcher through conducting and analyzing ver. 20.0 statistics package. The results of the study are as follows. First, among the factors of workplace spirituality, inner life and meaningful were found to positively relate to intrinsic motivation. Second, it was established that intrinsic motivation obtained a positive relation job satisfaction. Third, among the factors of workplace spirituality, inner life and sense of community were found to positively relate to job satisfaction. The results of this study is expected to be practically utilized when Airlines are establishing strategic workplace spirituality plans to promote better intrinsic motivation and job satisfaction.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 일터영성 2. 내적동기 3. 직무만족 Ⅲ. 연구설계 1. 연구모형 2. 연구가설 3. 변수의 조작적 정의와 설문의 구성 4. 자료수집과 분석방법 Ⅳ. 성과분석 1. 표본의 일반적 특성 2. 측정개념의 타당도 및 신뢰도 검증 3. 연구가설 검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.