호텔종사원의 심리적 계약이행이 신뢰, 직무만족, 조직몰입에 미치는 영향 연구
The Impact of the Hotel Employee Psychological Contract Fulfillment, Trust, and Job Satisfaction and Organizational Commitment
This study was tried to investigate to find the structural relationship among the hotel employees’ psychological contract fulfillment, trust, job satisfaction and organizational commitment. The purpose of this study is to investigate the structural relationship among the hotel employees’psychological contract fulfillment, trust, job satisfaction, and organizational commitment. Furthermore, the analysis results suggest practical implication of the factors that make the workers trust, satisfy, and concentrate on their jobs. This study targeted to the full-time employees who are working at the different eight hotels which grade were five star in Seoul. The method of the research was the self administered questionnaire. The period time of question investigation was from 16th AUG, 2018 to 5th SEP, 2018. First, among the factors of the psychological contract fulfillment, only the relational contract positively influenced on the trust. Second, among the fators of the psychological contract fulfillment, both transactional and relational contract positively influenced on the job satisfaction. Third, both transactional and relational contract positively influenced on the organizational commitment
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 심리적 계약이행 2. 신뢰 3. 직무만족 4. 조직몰입 Ⅲ. 연구설계 1. 연구모형 2. 표본설계 및 자료수집 3. 측정도구 및 설문지 구성 Ⅳ. 실증분석 1. 표본의 일반적 특성 2. 측정개념의 타당도 및 신뢰도 검증 3. 연구가설 검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.