Earticle

초록

영어

The purpose of this study is to investigate the effects of social face-sensitivity related to individual 's inclination and cultural and psychological phenomenon on the job satisfaction and job attitude of employees. Also, It is examined whether neuroticism has a moderating effect between social face-sensitivity and job attitude. This study has received 319 questionnaires from service contacts who work in a first class hotel for three weeks from August 13 to 31, 2018. In the analysis method, frequency analysis, factor analysis, reliability analysis and correlation analysis were performed using SPSS 18.0 Ver. program. Also, AMOS 18.0 Ver. Program was used to evaluate the statistical significance of the model set in the study through structural equation and hypothesis test was conducted. The result of this study are as follows. First, of the sub-factors of social face sensitivity, awareness of others had significant positive effect on customer oriented behavior. Second, among the sub-factors of social face sensitivity, awareness of others had significant positive impact on organizational citizenship behavior. Third, A had a significant positive effect on job satisfaction, but consciousness of form had significant negative effect on job satisfaction. Fourth, job satisfaction had a positive effect on customer oriented behavior and organizational citizenship behavior. Finally, it can be seen that only a high nervous group has a moderating effect between social face sensitivity and job attitude.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 체면민감성
2. 고객지향행동
3. 조직시민행동
4. 직무만족
5. 신경증
Ⅲ. 연구모형 밀 분석방법
1. 연구모형 및 가설설정
2. 변수의 추출 및 설문지 구성
3. 표본의 설계 및 분석방법
Ⅳ. 분석결과
1. 표본의 일반적인 특성
2. 탐색적 요인분석 및 신뢰성 검증
3. 확인적 요인분석
4. 상관관계 분석
5. 경로분석
6. 신경증의 조절효과분석
Ⅴ. 결론
참고문헌

키워드

저자

• 윤선미 [ Sunmi Yun | 플로리다 주립 대학교 방문 연구원 ]
• 김희수 [ Heesu Kim | 한광대학교 겸임교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338