The Purpose of this study was to investigate the relationship among Interpersonal Relationship Stress, Job Attitude, Turnover Intention. The Self-Communication method was adopted to collect the data during September 2017. Unworkable date was eliminated, and final 261 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and regression analysis were measured by using SPSS 18.0, respectively. It was found as follows: First, regarding the relationship between Interpersonal Relationship Stress and Job Attitude, those of Boss, Colleague, Customer relationship stress negatively affect Job Satisfaction. Those of Customer and Boss relationship stress negatively affect Organization commitment. Second, regarding the relationship between Interpersonal Relationship Stress and Turnover Intention, Those of Customer and Boss relationship stress negatively affect Turnover Intention. Third, regarding the relationship between Job Attitude and Turnover Intention, only for organization commitment negatively affect Turnover Intention. This result of study have shown that stress management of employee is a source of management result in travel industry. This study suggests operational and theoretical implications on the aspects of human resource management and development for travel agent employee.
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 대인관계 스트레스 2. 직무태도 3. 이직의도 Ⅲ. 연구설계 1. 연구모형 및 가설의 설정 2. 조작적 정의 및 설문지 구성 3. 조사방법과 조사기간 Ⅳ. 실증분석 1. 조사대상자의 인구통계학적 특성 2. 신뢰도와 타당성 분석 3. 가설의 검증 Ⅴ. 결론 참고문헌
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