Earticle

초록

영어

The purpose of this study is to investigate and analyze the impact of perception of politics in franchise coffee brands on organizational cynicism and job performance and the mediating effect of psychological strains. The survey was collected from April 30 to May 27 in Starbuks, Twosomeplace, Coffeebean, and Ediya. The results from this empirical study with 356 samples of franchise coffee brands in Seoul show that 1)H1, H2, and H3: perception of politics affect organizational cynicism and job performance as adopted. 2)H4, H5, H6, and H7: the moderating effect of psychological strains is strongly significant. The meaning of this research and practical implications include the following. First, The influence of perception of organizational politics on organizational cynicism has theoretical and empirical implications in franchise coffee brands which is growing industry. Also, psychological strains as a new variable was introduced and reestablished in the study of franchise coffee shops. Third, there is difference from job involvement, job satisfaction and turnover intentions according to level of work, education, duration of work. The limitations of this study are as follows1)scale development of perception of organizational politics in coffee brands 2)comparative studies from hotel and franchise coffee brands.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 조직정치지각
  2. 조직냉소주의
  3. 심리적 압박
  4. 직무성과
 Ⅲ. 연구모형 및 분석방법
  1. 연구모형 및 가설설정
  2. 변수의 추출 및 설문지 구성
  3. 표본의 설계 및 분석방법
 Ⅳ. 실증분석
  1. 표본의 일반적 특성
  2. 자료의 타당성 및 신뢰성 검증
  3. 상관관계분석
  4. 가설의 검증
 Ⅴ. 결론 및 시사점
 참고문헌

키워드

저자

• 윤선미 [ Sunmi Yun | Florida States University, Deman School Hospitality, Visiting Scholar ]
• 김태욱 [ Taeuk Kim | 영진전문대학교 국제관광조리계열 겸임교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338