호텔신입사원이 지각하는 불완전취업이 조직시민행동 및 이직의도에 미치는 영향에 있어 다차원신뢰의 조절효과에 대한 연구
The Moderating Effects of Multidimensional Trust in the Effect of Unstable Employment Perceived by Hotel New Employees on Organizational Citizenship Behavior and Turnover Intention
In this research, the effect of unstable employment on organizational citizenship behavior and turnover intention was studied. In addition, multidimensional trust as a variable which buffers the effect of unstable employment in the relationship between organizational citizenship behavior and turnover intention. The survey method was used for this paper, and data from a total of 284 hotel new employees were used for the analysis. And structural equation model was used to analyze the data. The results of the research were generated as follows. First, unstable employment was shown to lower organizational citizenship behavior. Second, unstable employment was shown to higher turnover intention. Third, organizational citizenship behavior was shown to lower turnover intention. Forth, multidimensional trust was not shown to have moderating effect on unstable employment and organizational citizenship behavior. Fifth, multidimensional trust was shown to have moderating effect on unstable employment and turnover intention. Sixth, multidimensional trust was shown to have moderating effect on organizational citizenship behavior and turnover intention.
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 불완전취업 2. 조직시민행동 3. 이직의도 4. 신뢰 Ⅲ. 연구설계 1. 연구모형 2. 연구가설의 설정 3. 변수의 조작적 정의 4. 표본설계 및 분석방법 Ⅳ. 실증분석 1. 인구통계학적 특성 2. 신뢰성 및 요인분석 3. 가설검증 Ⅴ. 결론 참고문헌
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