Companies utilize social media to conduct social marketing and manage the brand community. This study focuses on consumer-brand relationship to investigate how to improve consumers’ behavioral intentions toward brand in the context of social media based brand community. Antecedents such as informativeness, entertainment, social interaction, and incentive are supposed to influence brand relationship quality. Meanwhile, social media use types as well as relationship orientations are assumed to interact with the antecedents to affect brand relationship quality. Consequently, brand relationship quality is supposed to enhance the behavioral intentions toward brand including willingness to buy, member continuance intention, and eWOM intention. An empirical study will be done to examine the hypotheses. There will also be a discussion about the expected contribution.
목차
Abstract I. Introduction II. Theories and Hypotheses Social Media Based Brand Community Motivations to Join Community Brand Relationship Quality Types of Social Media Use Relationship Orientations Behavioral Intentions toward Brand III. Research Methodology IV. Contribution of This Study References
키워드
Brand CommunityBrand Relationship QualityBehavioral IntentionSocial Media