의료관광 전문인력의 직무역량이 직무만족과 조직몰입에 미치는 영향 : 문화적 거리의 조절효과 중심으로
The influence of Job Competency of Medical Tourism Professionals on Job Satisfaction and Organizational Commitment : The Moderating role of Cultural Distance
The purpose of this study is to find out the influence of Job competency of medical tourism professionals on job satisfaction and organizational commitment, and particularly how cultural distance acts as a moderating variable between job competency and job satisfaction. The data was collected nationwide from 255 medical tourism related professionals who work for hospitals, using SPSS 12.7. Results of the study is as follows. First, only knowledge and self efficacy influenced positively on job satisfaction out of various job competency factors such as perceived organizational values, knowledge, interactive service, cognitive flexibility and self efficacy. Second, job satisfaction influenced positively on organizational commitments. Third, only perception of organizational values of job competency was moderated by cultural distance in the process of verifying the influence between job competency and job satisfaction , which implies that the greater medical tourism professionals perceive the cultual distance , the higher efforts they require to have an effective management of job competency and the lower the job satisfaction is being illustrated.
목차
ABSTRACT I. 서론 II. 이론적 배경 1. 의료관광 전문인력의 직무역량 2. 직무만족 3. 조직몰입 4. 문화적 거리 III. 연구설계 1. 연구모형 및 가설 2. 변수의 조작적 정의 3. 자료의 수집 및 분석방법 IV. 분석결과 1. 표본의 일반적 특성 2. 신뢰성 및 타당성 검증 3. 가설 V. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.