Earticle

초록

영어

This study looks into how self-efficacy of social workers that has been conducting the social welfare service would affect quality of service. The study, in the end, discusses the intervening effects of job satisfaction in relation to how self-efficacy, one of the individual characteristics, would influence service quality, and eventually, it aims to propose political and practical directions in the development of service quality. According to the findings, self-efficacy of the social workers has an influence on both the job satisfaction and the quality of service. In addition, the job satisfaction of the social workers has an effect on the service quality, and in terms of the job satisfaction as an intervening variable, it has a significant influence on the quality of service. In the light of what has been discussed so far, the self-efficacy of the social workers who provide service is considered a truly significant factor to improve the quality of service, and because of that, the study suggests that various political interventions as well as these practical attempts such as sacrifice of the welfare agency and social workers should be carried out in order to enhance the self-efficacy of the social workers and the job satisfaction as the intervening variable.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 선행연구 검토
  1. 자기효능감
  2. 직무만족
  3. 서비스의 질
 Ⅲ. 연구방법
  1. 연구대상 및 자료수집방법
  2. 측정도구 및 신뢰도 분석
  3. 연구모형과 연구가설
  4. 자료분석 방법
 Ⅳ. 연구 결과
  1. 표본 구성과 특성
  2. 타당성 및 신뢰성 검토
  3. 연구모형의 분석 결과
 Ⅴ. 결론 및 제언
  1. 결론
  2. 제언
 <참고문헌>

키워드

저자

• 이은희 [ Eun-Hee Lee | 수원여자대학교 사회복지과 교수 ]

참고문헌

발행기관

간행물

관심저널 등록

• 간행물명

  한국비교정부학보 [Korean Comparative Government Review]

• 간기

  연3회

• pISSN

  1598-964X

• 수록기간

  1997~2017

• 십진분류

  KDC 350 DDC 350