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여행사 종사원의 상사특성이 조직침묵, 직무만족, 조직몰입에 미치는 영향
The Effect of Senior's Traits on Employee Silence, Job Satisfaction and Organizational Commitment of Employee in Travel Agency

첫 페이지 보기
  • 발행기관
    관광경영학회 바로가기
  • 간행물
    관광경영연구 바로가기
  • 통권
    제18권 제3호 통권 61호 (2014.09)바로가기
  • 페이지
    pp.353-370
  • 저자
    최철수
  • 언어
    한국어(KOR)
  • URL
    https://www.earticle.net/Article/A231991

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원문정보

초록

영어
The relationship between employee and his senior is to represent the process of exchange requiring relationship. Yet, in previous researches, when exams the employee silence, there has been little attention paid. Employee silence is pervasive in modern organizations and has become an issue critical to organization management. The purpose of this study is to research reasons of silence in organizations, its effects, results and applications which can minimize or remove silence by explaining silence concept. Other purpose is to measure job employees' satisfaction. In empirical research, this study examined the effect role of employee silence in the relationship between senior's traits and employee organizational commitment, as well as the effect of perceived job satisfaction on that relationship and on the effect of acquiescent silence. In this sense, Questionnaires were applied employee which were worked in 10 travel agencies, korea, 400 questionnaires were delivered and 373 of them were taken. The results showed that acquiescent silence mediated the relationship between senior's traits and organizational commitment. Moreover, the results from the analysis showed that perceived seniors' trait effect on employee silence and job satisfaction. And employee silence negative effect on organizational commitment. The abusive supervision of senior had negative effects on organizational effectiveness. Implications for managerial practices and suggestions for future research were discussed.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 상사특성
  2. 조직침묵
  3. 직무만족, 조직몰입
 Ⅲ. 조사 설계
  1. 연구모형
  2. 변수 개념 및 설문 구성
  3. 자료수집
 Ⅳ. 실증 분석 결과
  1. 요인분석 및 상관관계 분석
  2. 가설 검증 결과
 Ⅴ. 결론
 참고문헌

저자

  • 최철수 [ Cheolsoo Choi | 동남보건대학교 관광중국어과 부교수 ]

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    관광경영학회 [Tourism Management Research Organization]
  • 설립연도
    1997
  • 분야
    사회과학>관광학
  • 소개
    관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.

간행물

  • 간행물명
    관광경영연구 [Journal of Tourism Management Research]
  • 간기
    격월간
  • ISSN
    2092-528X
  • 수록기간
    1997~2019
  • 등재여부
    KCI 등재
  • 십진분류
    KDC 326.39 DDC 910

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