Earticle

The purpose of this study is to identify the effect of interpersonal communication and empathy on service providing behavior and to identify the effect of emotional transmission and empathy consideration on interpersonal communication and service providing behavior. 300 questionnaires were distributed to five-star hotel employees in Seoul and Gyeonggi-do for 8 weeks from June 3 to July 26, 2019, and 287 copies were applied to the empirical analysis. The results of the analysis with SPSS 24.0 showed that first, the cooperative type and the trust type of interpersonal communication did not have a significant effect on empathy (emotional transmission), but the professional type had a significant effect. Second, the cooperative type of interpersonal communication did not have a significant effect on empathy (emotional transmission), but trust type and professional type had a significant effect. Third, emotional transmission of empathy did not have a significant effect on service providing behavior, but empathy had a significant effect. Fourth, the cooperative and trust types of interpersonal communication did not have a significant effect on the service providing behavior, but the professional type had a significant effect on the service providing behavior. Finally, in the analysis of the influence relationship between interpersonal communication and service-providing behavior, it was found that empathy has a partial mediating effect on emotional transmission and empathy. Based on these results, the purpose of this study is to provide implications for innovating internal motivation and related internal marketing to improve the quality of service providing behavior of hotel employees.

본 연구의 목적은 영유아교사의 배려가 조직몰입에 미치는 영향에 있어서 공감능력의 매개효과를 검증하는데 있다. 연구대상은 부산광역시에 소재한 영유아교육기관의 교사 235명이다. 연구결과에 따르면 첫째, 영유아교사의 베려, 조직몰입, 공감능력 인식수준은 비교적 높은 수준으로 나타났다. 둘째, 영유아교사의 배려, 조직몰입, 공감능력 각 요인 간에는 정적인 상관이 있는 것으로 나타났다. 즉, 배려가 높은 영유아교사는 공감능력과 조직몰입이 높았고, 공감능력이 높은 영유아교사는 조직몰입이 높았다. 셋째, 영유아교사의 공감능력은 배려와 조직몰입을 부분매개하는 것으로 나타났다. 이러한 연구결과를 토대로 영유아교사의 조직몰입 증진에 도움을 줄 수 있는 프로그램 개발을 위한 기초자료를 제공하였다.

This study aimed to examine the relationship among consideration, empathy, and organizational commitment of early childhood teachers working in child care centers. This study investigated the mediating effect of empathy on the relationship between early childhood teachers’ consideration and organizational commitment. This research aimed to improve the quality of early childhood education. The subjects of the study were 235 early childhood teachers at early childhood education institutions located in the area of Busan Metropolitan City. Questionnaires were used to collect data. According to the study's results, first, the awareness of consideration, organizational commitment, and empathy of early childhood teachers were relatively high. Second, there was a positive correlation between the factors of consideration, organizational commitment, and empathy of early childhood teachers. In other words, it was found that early childhood teachers with high consideration had high empathy and organizational commitment, and those with high empathy had high organizational commitment. Third, early childhood teachers’ empathy partially mediated consideration and organizational commitment. Based on these results, we discussed ways to provide essential data for developing programs that can help increase the organizational commitment of early childhood teachers.

기존의 사회과학은 현상과 현상을 실체론적 입장에서만 이해한 결과, 실상 현상들 자체의 부단한 변화와 현상들 ‘사이’의 문제를 있는 그대로 관찰, 기술하는데 실패한 것으로 생각된다. 이 글은 주로 당위적 차원에서 주창되는 공감, 소통, 배려의 행위를 모두 모듬살이의 ‘사이’에서 발생하는 현상 혹은 사건으로 이해하고, 이 주제를 비판적 이론의 차원에서 심층적으로 논의해본다. 구체적으로 말해 우리는 기존의 소통이론이 실체론 혹은 주체론에 경도되어 있어 모듬살이의 ‘사이’ 현상이 갖는 구성적 측면을 설득력 있게 설명하지 못함을 밝히고, 그 대안으로 시론적 차원에서 ‘사이’의 사회이론을 제시한다. 나아가 이 글은 이러한 ‘사이’의 이론 혹은 ‘사이’의 논리에 근거하여 공감·소통·배려의 사회를 방해하는 적들을 폭로한다. 마지막으로 본 논문은 ‘사이’의 현상 혹은 ‘사이’의 사건 즉 제사(際事)를 있는 그대로 여여(如如)하게 관찰할 수 있는 ‘최소윤리적' 태도를 제시함으로써 사회학자에게 주어진 실천적 소명에 답하려고 한다.

Conventional social science believes that by understanding the phenomenon and the phenomenon only from a substantial standpoint, it has failed to observe and describe the issues of constant change and between the phenomena themselves. In this article, we try to understand the actions of empathy, communication, and consideration, usually promoted at the normative level, as phenomena or events that arise from a “relationship” between people, and discuss the topic in depth at the critical theory. Specifically, we can not persuade others to explain the basic aspects of the “composition” between the two groups as we focus on the theory of substance or subject. Furthermore, this article reveals enemies who disturb a society of empathy, communication, and consideration based on the logic and theory of the “In-between”. Finally, this paper presents a “minimum ethical attitude” to a person who tries to observe the phenomena and incidents of the “In-between” as it is.