Earticle

This study explores the effects of various humor types (i.e., self-enhancing, affiliative, aggressive, and self-defeating) embedded in chatbots on the emotional responses of consumers experiencing service failures from a cognitive appraisal theory (CAT) perspective. The research aims to assess the role of chatbots in enhancing consumer interactions and improving user experience in virtual service environments, and to offer insights for the advancement of human-computer interaction designs in ecommerce.

Purpose: The purpose of the study was to identify the effect of humorous video on the depression and stress responses in patients undergoing hemodialysis. Methods: The quasi-experimental study was designed with a nonequivalent control group pre-post test. Research participants were assigned to a treatment group (n=23) and a control group (n=21). Treatment was watching humorous video tapes 30 min each time, three times a week. The depression level and state anxiety level were assessed using a questionnaire. Cortisol was measured by a blood test. The data were analyzed using $x^2$-test, and t-test. Results: Depression and anxiety were decreased significantly in the treatment group. Conclusions: Humorous video tape could be a usefull tool at home and clinical setting as a nursing intervention to decrease depression and anxiety among the patients on hemodialysis.