MZ세대에 대한 상사의 고정관념이 이직의도에 미치는 영향 : 직장 내 배제의 매개효과를 중심으로
The Influence of Supervisors’ Stereotypes about the MZ Generation on Turnover Intention : The Mediating Role of Workplace Exclusion
This study examines how supervisors’ stereotypes about MZ-generation employees influence their turnover intention, focusing on the mediating role of workplace exclusion. The researchers propose that supervisors’ stereotype-based expectations may operate as self-fulfilling prophecies that shape employees’ organizational experiences. Survey data were collected from 207 MZ-generation employees who were currently working under direct supervisors within organizations. The results of data analysis indicated that perceived supervisors’ stereotypes about the MZ generation are positively associated with workplace exclusion, and both perceived supervisors’ stereotypes and workplace exclusion are positively associated with employees’ turnover intention. In addition, workplace exclusion significantly mediated the relationship between perceived supervisor stereotypes and turnover intention. These findings contribute to the literature by suggesting that turnover among MZ-generation employees may be driven less by inherent generational characteristics than by stereotype-based managerial perceptions and exclusionary interactions. The study also suggests that supervisors should avoid generational labeling and foster fair access to information, participation, and developmental opportunities for MZ employees.
목차
Abstract Ⅰ. 서론 2. 이론적 배경 및 가설 설정 2.1 사회범주화와 고정관념 2.2. MZ세대에 대한 고정관념과 직장 내 배제 2.3 직장 내 배제와 이직의도 2.4 MZ세대에 대한 고정관념 지각과 이직의도 2.5 직장 내 배제의 매개효과 2.6 연구모형 3. 연구방법 3.1 연구 대상 및 자료수집 3.2 변수의 조작적 정의 및 측정도구 3.3 분석방법 4. 연구결과 4.1 측정도구의 신뢰도 및 타당도 검증 4.2 주요 변수의 기술통계 및 상관관계 4.3 가설검증 5. 결론 5.1 연구결과 요약 및 논의 5.2 실무적 시사점 5.3 연구의 한계 및 향후 연구 [References]