We conducted a qualitative thematic analysis to systematically examine the work-related difficulties experienced by public officials responsible for social welfare services at community service centers. We collected 102 written cases from 34 team leaders and members working in three community service centers in City S. Using thematic analysis, we identified nine thematic areas encompassing challenges related to case management, organizational issues, and resident complaints. We contribute to the field by providing an in-depth understanding of the emotional, ethical, and administrative burdens faced by welfare officials. Based on these findings, we propose practical directions for improving welfare administration, including the establishment of a professional supervision system, the strengthening of organizational-level responses, and the development of policy-based infrastructure to enhance sustainable welfare service delivery.
목차
Abstract 1. INTRODUCTION 1.1 Background of the research 1.2 Purpose of the research 2. METHOD 2.1 Study Design 2.2 Participants and Data Collections Method 2.3 Data Analysis Method 3. RESULTS 3.1 Characteristics 3.2 Classification of Themes in Job-Related Difficulties 4. DISCUSSION 4.1 Comparison with Previous Studies 4.2 Methodological Rigor and Limitations 4.3 Policy and Practical Implications 5. CONCLUSION ACKNOWLEDGEMENT REFERENCES
키워드
Community service centerPublic officials in charge of social welfareWork difficultiesThematic analysis
저자
Hyun Jin Kwon [ Professor, Department of Social Welfare, JEI University, Korea ]
Soo Young Kim [ Lecturer, Department of Social Welfare, Soongsil University, Korea ]
Corresponding Author
Jung Hye Youn [ Professor, Department of Social Welfare, JEI Universiy, Korea ]
국제문화기술진흥원 [The International Promotion Agency of Culture Technology]
설립연도
2009
분야
공학>공학일반
소개
본 진흥원은 문화기술(Culture Technology) 관련 산·학·연·관으로 구성된 비영리 단체이다. 문화기술(CT)은 정보통신기술(ICT), 문화적 사고 기반의 예술, 인문학, 디자인, 사회과학기술이 접목된 신융합기술(New Convergence Technology, NCT)로 정의한다. 인간의 삶의 질을 향상시키고, 진보된 방향으로 변화시키고, 문화기술 관련 분야의 학술 및 기술의 발전과 진흥에 공헌하기 위하여, 제3조의 필요한 사업을 행함을 그 목적으로 한다.
간행물
간행물명
International Journal of Advanced Culture Technology(IJACT)
간기
계간
pISSN
2288-7202
eISSN
2288-7318
수록기간
2013~2025
등재여부
KCI 등재
십진분류
KDC 600DDC 700
이 권호 내 다른 논문 / International Journal of Advanced Culture Technology(IJACT) Volume 13 Number 4