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A Study on Improving UI/UX Usability of SST Kiosks for Older Adults : Based on Inclusive Design Principle
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- 발행기관
- 국제문화기술진흥원 바로가기
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- 간행물
- International Journal of Advanced Culture Technology(IJACT) KCI 등재 바로가기
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- 통권
- Volume 13 Number 3 (2025.09)바로가기
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- 페이지
- pp.445-450
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- 저자
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- 언어
- 영어(ENG)
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- URL
- https://www.earticle.net/Article/A474010
※ 원문제공기관과의 협약기간이 종료되어 열람이 제한될 수 있습니다.
원문정보
초록
- 영어
- The rapid proliferation of unmanned services and kiosks, accelerated by the pandemic and industrialization, has exacerbated the digital divide for older adults and individuals with disabilities. This has become a significant social concern, as many elderly patrons in large supermarkets still prefer traditional checkouts over self-service technology (SST), underscoring a critical gap in user experience. This study aimed to identify and analyze the user interface (UI) design problems of domestic hypermarket kiosks from an inclusive design perspective, with the goal of proposing improvements that mitigate digital exclusion among the elderly. The research methodology involved conducting in-depth interviews with elderly participants to identify their pain points, followed by a systematic evaluation of kiosk usability based on inclusive design principles and Peter Morville's Honeycomb model. The analysis revealed that the difficulties experienced by older adults stemmed from a complex interplay of cognitive, physical, and psychological factors. Primary challenges included overly complex procedures, small text, and unfamiliar terminology. The evaluation further confirmed that while feedback and stability were rated above average, key usability metrics—including intuitiveness, readability, and accessibility—showed significant shortcomings. This study provides a practical contribution by empirically identifying the specific UI limitations that cause reluctance among elderly users. The findings offer concrete guidance for designing more intuitive and accessible kiosks, which can ultimately help to bridge the digital divide.
목차
Abstract
1. Introduction
1.1 Necessity of the Research
1.2 Research Scope and Methods
2. Literature Review
2.1 Theoretical Framework: Inclusive Design
2.2 Ergonomic Characteristics of Elderly Users
2.3 Kiosk Systems and Their Classification
3. Research Methodology
3.1 Evaluation of Kiosk User Task Process
3.2 Evaluation of Kiosk User Interface Design Elements
4. Findings and Discussion
4.1 Analysis Results of the Kiosk User Interface Task Process
4.2 Analysis of Kiosk User Interface Design Elements
4.3 Analysis of Usability Evaluation Results
5. Conclusion
REFERENCES
키워드
UI/UX SST Kiosks Kiosks Digital Inclusivity Older Adults Inclusive Design저자
간행물 정보
발행기관
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- 발행기관명
- 국제문화기술진흥원 [The International Promotion Agency of Culture Technology]
- 설립연도
- 2009
- 분야
- 공학>공학일반
- 소개
- 본 진흥원은 문화기술(Culture Technology) 관련 산·학·연·관으로 구성된 비영리 단체이다. 문화기술(CT)은 정보통신기술(ICT), 문화적 사고 기반의 예술, 인문학, 디자인, 사회과학기술이 접목된 신융합기술(New Convergence Technology, NCT)로 정의한다. 인간의 삶의 질을 향상시키고, 진보된 방향으로 변화시키고, 문화기술 관련 분야의 학술 및 기술의 발전과 진흥에 공헌하기 위하여, 제3조의 필요한 사업을 행함을 그 목적으로 한다.
간행물
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- 간행물명
- International Journal of Advanced Culture Technology(IJACT)
- 간기
- 계간
- pISSN
- 2288-7202
- eISSN
- 2288-7318
- 수록기간
- 2013~2025
- 등재여부
- KCI 등재
- 십진분류
- KDC 600 DDC 700
이 권호 내 다른 논문 / International Journal of Advanced Culture Technology(IJACT) Volume 13 Number 3
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