Earticle

초록

영어

The purpose of this study is to specifically understand the elderly-friendly services of domestic airlines for new senior passengers. It is also important to study the specialized services preferred by new senior passengers. This study was conducted as a focus group, and the opinions of a total of 12 people were summarized as follows. It was found that New Senior passengers are satisfied with the meticulous service provided by the airline and are impressed by the elderly-friendly service, such as boarding music. In addition, they help to feel positive about the airline even with services such as welcome announcement. Since the number of new senior passengers is increasing for domestic airlines, improving their satisfaction helps them operate stably. Therefore, it is of paramount importance for domestic airlines to grasp and provide exactly what they want. Since they are passengers characterized as seniors, they are interested in in in in-flight meals provided by airlines and it is necessary to develop a menu that has both elements of nutrition and taste. In addition, it is advantageous for airlines to create profits by providing them with a variety of services and making them regular customers. This study provides various implications for the development of elderly-friendly services for domestic airlines.

목차

ABSTRACT
I. Introduction
II. Literature Review
2.1 Domestic Airline's in-Flight Meal
2.2 Entertainment Service of Domestic Airlines
2.3 Service of Domestic Low-Cost Airlines
III. Methods
IV. Results
4.1 Age-Friendly Service of Domestic Airlines
V. Conclusion
References

키워드

저자

• Sanghyeop Lee [ Associate Professor, Department of Tourism Management, College of Business Administration, Keimyung University ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  산업혁신연구 [The Journal of Industrial Innovation]

• 간기

  계간

• pISSN

  2005-2936

• eISSN

  2800-0080

• 수록기간

  1985~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 658