Earticle

초록

영어

Service companies such as fitness centers are industries where the capabilities of employees are very important. This is because they respond to customers at the point of contact with customers who use the fitness center. Therefore, in order to strengthen the capabilities of employees are very important. This is because they respond to customers at, employees are attracting attention as a human resource(HR) management method in which occupational experience management is important in the workplace. Thus, this study aims to empirically analyze a structural equation model(SEM) that sets employee experience in fitness centers as exogenous variables and job satisfaction, organizational commitment, organizational trust, and customer orientation as endogenous variables.The sample included fitness center staff, 250 people were selected by convenience and snowball sampling, and 226 people were used for the final analysis. Data were subjected to frequency and reliability analysis(Cronbach α) using SPSS 28. SEM analysis at AMOS 21 followed a two-step approach: confirmatory factor analysis(CFA) and path analysis to verify model fit and hypothesis. In the case of Hypothesis 1 (employee experience and job satisfaction), technical experience had no significant effect on job satisfaction, whereas organizational culture experience and organizational support experience had a positive effect, leading to partial acceptance. Hypothesis 2, 3, and 4 (the influence of job satisfaction on organizational commitment, organizational trust, and customer orientation) all showed positive effects and were fully supported. In the case of Hypothesis 5 (employee experience and organizational commitment), the organizational support experience had a positive effect on organizational commitment, leading to partial acceptance. Hypothesis 6 (employee experience and organizational trust) showed that organizational culture experience and technical experience positively influence organizational trust, leading to partial acceptance. Finally, Hypothesis 7 (employee experience and customer orientation) found that only organizational support experience positively influenced customer orientation, leading to partial acceptance.

목차

Abstract
1. Introduction
2. Study Hypothesis
2.1 Relationship between Employee Experience and Job Satisfaction
2.2 Relationship between Job Satisfaction and Organizational Commitment
2.3 Relationship between Job Satisfaction and Organizational Trust
2.4 Relationship between Job Satisfaction and Customer Orientation
2.5 Relationship between Employee Experience and Organizational Commitment
2.6 Relationship between Employee Experience and Organizational Trust
2.7 Relationship between Employee Experience and Customer Orientation
3. Research Method
3.1 Research Subjects
3.2 Research Tools
3.3 Data Process
4. Results
4.1 Validity, Reliability, and Correlation Analysis of the Measurement Model
4.2 Study Model Fit
4.3 Hypothesis verification analysis
5. Conclusion
Acknowledgement
References

키워드

저자

• Kyung-Won Byun [ Assistant Professor, Department of Graduate School of Business Administration, Dankook University, Korea ] Corresponding Author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of Internet, Broadcasting and Communication

• 간기

  계간

• pISSN

  2288-4920

• eISSN

  2288-4939

• 수록기간

  2009~2025

• 십진분류

  KDC 326 DDC 380