中国互联网企业社会责任对消费者购买意愿的影响: 企业声誉的中介作用
The Impact of Chinese Internet Companies’ CSR on Consumers’ Purchase Intention - the Mediating Effect of Corporate Reputation
In recent years, the world’s major developed countries have attached great importance to the digital economy, and have taken economic digitalization promotion as an important driving force for innovative development. Internet enterprises are important participants in the era of digital economy and also the main driving force for the country to realize the innovation-driven strategy. Not only do Internet enterprises make a huge impact on economic development, but also deeply change People’s Daily life. Chinese Internet enterprises carry the enormous expectations of China's huge Internet users and various sectors of society. Besides, they also undertake more social responsibilities from environmental, economic, legal and charitable aspects. In this study, 467 Chinese Internet users were investigated by empirical analysis method to explore the influence mechanism of Internet companies’ CSR on consumers’ purchase intention. SPSS26.0 and AMOS24.0 were used for structural equation analysis. The findings suggest that environmental and charitable responsibilities have a favorable impact on business reputation. However, user accountability, economic responsibility, and legal responsibility do not improve firm reputation. User, environmental, and economic responsibility all have a significant impact on the purchase intention, and it is confirmed that in the above impact path, corporate reputation is a key intermediary factor, and its effect is fully supported. This study further distinguishes corporate responsibility elements. Based on user expectations, it defines the influence of CSR on purchase intention. It also provides suggestions for developing an effective and unique evaluation system for Chinese Internet corporate social responsibility. It paves a new path for Internet enterprises to meet consumer and social expectations, as well as a useful reference for guiding Internet enterprises through comprehensive organizational and management reforms to improve corporate performance and the quality and efficiency of the Internet economy.
부산대학교 중국전략연구소(구 부산대학교 중국연구소) [Institute of China Strategy]
설립연도
2006
분야
사회과학>사회복지학
소개
본 연구소의 설립을 통해 우선 한중 양국 국민의 상호이해와 교류증진을 위한 인문, 사회과학적인 연구는 물론이고, 이를 통해 기업(인)이 중국에 안정적인 정착과 교류를 할 수 있는 각종 환경을 조성하고자 한다.
게다가 본 연구소는 기존의 연구소의 기능과는 달리 단순한 학술 교류에 머물지 않고 인적 교류를 통해 양국관계의 이해를 증진하고 나아가 한국과 중국의 각종 프로젝트를 적극 유치, 개발함으로써 지속적으로 재원의 창출을 도모하고자 한다.