Earticle

초록

영어

Purpose : This qualitative study aims to identify the risk factors of gasmen and make institutional plans to prevent their health hazards while serving customers by analyzing the data of focus group interviews. Methods : In July 2020, the investigator offered a verbal explanation on the goals and methods of the study through the union representative and interviewed four gasmen that gave consent. The data were analyzed in a qualitative manner for content analysis. Results : The main categories were problematic behaviors while serving customers and important factors to understand gasmen. Problematic behaviors from customers included verbal abuse, refusal of the visit due to COVID-19, unreasonable demand from them, frequent contact after business hours, disregard for gasmen, suspicion of stealing customers’ items, and injuries from the customers’ pets. The important factors to understand gasmen included the number of households to check per gasman, the check rates as an indicator of assessment, difficultiesin the reservation system, workers under the recognized working hours system, customers’ refusal for check, exceptional cases, and changes in the customers’ viewpoints. Conclusion : These findings raise a need to limit the number of households to check per gasman, to provide gasmen with a real break and to treat them as workers under the recognized working hours system providing a visiting service.

목차

Abstract
Ⅰ. 서론
Ⅱ. 연구방법
1. 연구설계
2. 연구 대상자 모집
3. 질문지의 개발
4. 포커스 그룹의 진행
5. 자료 분석
6. 연구의 신뢰도와 타당도
Ⅲ. 연구결과
1. 고객응대 시 문제행동
2. 가스점검원 이해를 위한 중요 요인
Ⅳ. 논의
Ⅴ. 결론
참고문헌

키워드

저자

• 최은희 [ Eun-Hi Choi | 을지대학교 간호대학 교수 ]
• 이미영 [ Mi-young Lee | 산업안전보건연구원 선임연구원 ]
• 정명희 [ Myung-Hee Jung | 영진전문대학교 간호학과 교수 ] Corresponding author

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  직업건강연구 [Korean Journal of Occupational Health]

• 간기

  연3회

• pISSN

  2672-0272

• 수록기간

  2018~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 512 DDC 610