Earticle

초록

영어

Good communication is an essential tool t that enables a person to lead a basic life as well as daily life, and in achieving productivity and maintaining strong working relationships at all levels of an organization. Social exchange theory is a sociological and psychological theory that studies the social behavior in the interaction of two parties that implement and it is a dominant theoretical paradigm used to explain workplace relationships. Social exchange theory is one of the most important theoretical frameworks for analyzing employer-employee relationships and employees’ commitment. The trust relationship between subordinates and supervisors increases job satisfaction and organizational commitment. The relationship between subordinates and supervisors in work life is one of the most important aspects of communication. Supervisor’s trust perceived by subordinate not only affects the work performance but also the adaptation of the subordinates to work life. In this study, based on social exchange theory, the impact of communication skills on job satisfaction was analyzed for those who work for general companies located in Seoul and Gyeonggi-do. In particular, the structural influence relationship was analyzed among communication skills, Supervisor’s trust perceived by subordinate and job satisfaction variables by confirming the mediating effects of supervisor’s trust perceived by subordinate. As a result of the analysis, in the relationship between communication skills and supervisor’s trust perceived by subordinate, it was found that open communication and active listening among the five factors of communication skills had a statistically significant positive(+) effect on supervisor’s trust perceived by subordinate. In the relationship between communication skills and job satisfaction, empathy, open communication and active listening among the five factors of communication skills had a statistically significant positive(+) effect on job satisfaction. In addition, among the five factors of communication skills, the effect of open communication on job satisfaction was mediated by supervisor’s trust perceived by subordinate. Communication with colleagues and subordinates in the workplace is easy, but communication with supervisors is much more difficult and important. Since we do not work alone at work, the performance of work is maximized when communication skills are harmonized based on competency and passion. Reducing work-related errors by active listening and freely asking questions about ambiguous parts in all communication in the workplace will lead to trust from the supervisor, and job satisfaction. And it will ultimately increase work efficiency and productivity.

목차

Ⅰ. 서론
Ⅱ. 선행연구 고찰
Ⅲ. 연구방법
Ⅳ. 실증분석 결과
Ⅴ. 결론
1. 연구 결과 및 이론적 시사점
2. 생산성 함의에 대한 실무적 시사점
3. 연구의 한계점
참고문헌
Abstract

키워드

저자

• 조제인 [ Jae In Cho | 경희대학교 경영학과 박사과정 ] 주저자
• 오영인 [ Young-In Oh | 경희대학교 의료경영학과 박사과정 ] 공동저자
• 김양균 [ Yang-Kyun Kim | 경희대학교 경영학과 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  생산성연구: 국제융합학술지 [Productivity Research: An International Interdisciplinary Journal]

• 간기

  격월간

• pISSN

  1225-3553

• 수록기간

  1987~2025

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 330