Robotic process automation (RPA) has a high potential to transform the workplace with software-based robots. For example, companies can automate or simplify process, maximize resources and minimize human error. The primary purpose of this research is to propose a business process clustering framework to introduce RPA effectively to an organization. The proposed framework compares the degree of process maturity and process complexity of each business process and classifies the types of RPA adoption possibilities in the business process. A real–life case is illustrated to demonstrate the RPA adoptability of our framework.
목차
Abstract Introduction Literature Review Robotic Process Automation RPA and BPM Comparison The Characteristics of RPA’s Business Processes Methods Decision Framework for RPA adoption Selected Business Process Survey and Data Collection Data Processing and Analysis Research Procedure Results The Sample Results Clustering Analysis Result Conclusion Discussion Implication References
키워드
Robotic process automationRPAProcess automation
저자
Sumin Lee [ School of Business and Technology Management, KAIST ]
Chanhee Kwak [ Department of ICT Engineering, Kangnam University ]