글로벌 OTA 거래에서 관광자의 위험감소행동 연구 : 근거이론방법의 적용
A Study on the Tourists’ Risk Reduction Behavior in Transaction with Global Online Travel Agencies : Application of Grounded Theory Method
This study aimed at analyzing tourists’ risk reduction behavior in transaction with global online travel agencies applying the method of grounded theory. In the literature background, the concepts of global OTA, risk reduction behavior and related precedent studies were reviewed in order to secure theoretical resources. The research participants were selected by using theoretical sampling method which emphasizes appropriateness and saturation of the data. For the collection of the data, in-depth interview method was applied. The collected data were analyzed according to the Strauss and Corbin(1998)’s coding processes. A paradigm model for tourists’ risk reduction behavior was constructed and the abstracted categories were linked as follows: Tourists’ reactions regarding risk reduction were influenced by transactional anxieties moderated by personal and situational conditions; In action/interaction, personal and social strategies were chosen, which was intervened by constructional conditions; In consequence, personal and social categories were confirmed. Based on these findings, the core category was defined as ‘responding autonomously in a new transaction environment’. Following this, five characteristic types of tourists were classified as ‘receptive’, ‘exploring’, ‘learning’, ‘defensive’, ‘avoidant’. In conclusion, practical measures at the societal level including provision of consumer protection education, institutional support for global OTA users, and establishment of cooperative consumer network were suggested.
목차
Abstract I. 서론 II. 이론적 배경 1. 글로벌 OTA 2. 위험감소행동 3. 선행연구 III. 연구설계 1. 연구문제 2. 자료수집 3. 분석방법 IV. 분석결과 1. 개념의 범주화 2. 패러다임 분석 3. 핵심범주와 유형화 V. 결론 참고문헌
키워드
Global OTARisk Reduction BehaviorGrounded Theory Method
한국관광진흥학회 [The Korea Tourism Enhancement Society, KOTES]
설립연도
2013
분야
사회과학>관광학
소개
비전: 국내외 관광산업 진흥발전을 선도하는 동북아 중추적 관광학술단체
목적: - 관광산업 발전을 위해 실용성 있는 학제적 연구를 통한 학문적 기여
- 관광부문 정책연구개발에 의한 선도적 관광국가 기반 조성기여
- 관광관련 산업체 경쟁력 강화를 위한 경영전략 개발 지원
- 관광부문 전문인력 양성과 활용을 위한 산학협력 체제 구축
- 관광관련 산업계 및 공공기관 경력인사 경륜활용 실무적 문제해결 역량 제고
- 학계 및 산업계 전문 인력의 교류협력을 통한 상승발전 도모
- 미·중·일 등 주요국 국제교류에 의한 학계 위상 강화