The purpose of this study was to understand the turnover experiences of millennials who worked at casinos in Jeju. The study applied a phenomenological research method to examine the meanings of the employees‘ turnover experiences. In-depth interviews were conducted with open questions so that respondents could freely express their thoughts. As a result, four components and 14 sub-components were derived. The components were identified as "How I decided to quit the job", "Why I hesitated to quit the job", "Preparation and learning for quitting the job", and "Life after quit the job". Millennial employees had many reasons for deciding to quit jobs: their desire for self-growth was reflected, and they had practical problems in the decision-making process. Therefore, in the context of the labor-intensive service industry, casino companies need to actively improve human resource management in terms of internal marketing in consideration of high turnover.
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ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 밀레니얼 세대 2. 이직의 개념 및 선행연구 검토 3. 제주지역 카지노 산업 Ⅲ. 연구설계 1. 연구방법 2. 연구참여자 선정 3. 자료수집 및 분석 Ⅳ. 연구결과 1. 이직을 결심한 계기 2. 이직을 주저했던 이유 3. 이직준비 4. 이직 후의 삶 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.