Earticle

초록

영어

Background/Objectives: Internetization at the communication and channel levels impels many companies to make efforts in building themselves as a trading platform, where a huge bulk of buyers and sellers can carry on transactions. Methods/Statistical analysis: In this paper, by summarizing the critical factors of logistics information system (LIS) quality, a theoretical model was established to resolve the factors that influence customer satisfaction. In this process, customer satisfaction theory (CS) is applied to be a moderator. And then based on the PLS structural equation model, an empirical study was conducted. Findings: The results presented that making full use of Internet of things technology to accelerate the process of reengineering and standardization while guaranteeing the information quality to make contribution to the improvement of customer satisfaction. At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services. Improvements/Applications: At the meantime, the establishment of service quality evaluation system in the context of Internet of things can help logistics enterprises to improve the service quality, promote the enterprises’ competitiveness, and realize the collaboration management of enterprises’ services.

목차

Abstract
I. INTRODUCTION
II. LITERATURE REVIEW
A. Logistics Information System
B. Overview of Customer Satisfaction-related Theories
C. Measurement of Logistics Service Quality
III. RESEARCH HYPOTHESES AND MODEL ESTABLISHMENT
A. Research Hypotheses
B. Research Methods
IV. DATA ANALYSIS AND MODEL VALIDATION
A. Descriptive statistics of samples
B. Reliability and validity of samples
C. Model Evaluation
V. CONCLUSION
REFERENCES

키워드

저자

• Liu Chang [ Department of Economics and Management, Taishan University, Tai’an, CO 271000, CHINA ]
• Jia YongFei [ Shandong Institute for Development Strategy of Science & Technology, Shandong Academy of Science of Ji’nan, CO 250014, CHINA ] Corresponding author
• Kong Bei [ Department of Economics and Management, Taishan University, Tai’an, CO 271000, CHINA ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  IJASC

• 간기

  계간

• pISSN

  2619-8150

• 수록기간

  2019~2024

• 십진분류

  KDC 327 DDC 332