Earticle

초록

영어

The purpose of this study is to verify the moderating effect of communication on structural relationships between lecture satisfaction and COVID-19 class quality (contents quality, system quality) perceived by university students. To achieve the purpose of this study, a questionnaire survey was conducted with students who took lectures in the form of distance learning (online classes) at K University located in Gyeongsangnam-do, South Korea. As for the sampling method, convenience sampling was used, and the survey was conducted for a period of about one month from May to June 2020. 210 questionnaires were distributed, and 184 copies among them were used as data for analysis. Results of analysis using the IBM SPSS Statistic 20.0 program and the AMOS 20.0 program are as follows: First, it was found that COVID-19 class quality (contents quality, system quality) perceived by the university students had positive (+) influencing relationships with lecture satisfaction, and thus Research Question 1 and Research Question 2 were accepted. Second, it was found that communication had a moderating effect on the relationship between lecture satisfaction and contents quality perceived by the university students, and thus Research Question 3 was accepted. Lastly, as a result of analysis carried out to test whether the relationship between lecture satisfaction and system quality perceived by the university students varied according to the levels of communication, no significant difference was found between two models, and thus Research Question 4 was rejected. From this study, it was confirmed that although among COVID-19 class quality, as for contents quality that can be controlled by the instructor, the maximum performance management is made possible by using communication between the instructor and the learner, as for system quality that cannot be controlled by the instructor, performance management is difficult despite the instructor's communication efforts. Therefore, it is stressed that at the level of education quality management, education service providers' active investment in improvement in the quality of education system as well as the persistent improvement of the system is required, and it is suggested that the instructor's ability in communication management is important particularly in such a learning environment as COVID-19.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 원격수업품질
2. 강의 만족도
3. 커뮤니케이션
4. 연구문제
Ⅲ. 연구방법
1. 변수의 조작적 정의 및 측정
2. 조사 절차 및 분석
Ⅳ. 분석결과
1. 표본의 인구통계적 특성
2. 측정변수의 신뢰도 및 타당도 검증
3. 측정척도의 단차원성 평가
4. 측정모델의 평가
5. 연구모델의 평가 및 연구문제의 검증
Ⅴ. 결론
참고문헌

키워드

저자

• 양진연 [ Jinyoun Yang | 경남대학교 경영대학 관광학부 부교수 ]
• 문상정 [ Sangjeong Moon | 김천대학교 기초교양학부 조교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338