Earticle

초록

영어

This study was intended to investigate the effects of ego resiliency on job burnout of hotel employees and the effects of job burnout on job satisfaction. The purpose of this study is to provide implications for effective human resource management of hotel corporations. An empirical analysis based on the survey results verified statistical significance using SPSS Win 20.0 statistical package program according to the subject of the analysis and purpose of this study. According to the result of regression analysis on the effects of ego resiliency on depersonalization, it was identified that optimistic attitude and interpersonal relations make negative effect on depersonalization. According to the regression analysis on the effects of ego resiliency on emotional exhaustion, it was identified that optimistic attitude makes significant negative effect on emotional exhaustion. Regression analysis on the effects of ego resiliency on decline in a sense of accomplishment identified that confidence makes significant negative effect on a sense of accomplishment. Ego resilience can be understood as an ability to relieve exhaustion symptoms despite the high aggressiveness of customers. Given the reality of hotels where direct control of customer aggression is not so easy, it is believed that efforts will be needed to increase ego resiliency capacity of each employee at the organizational level.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 자아탄력성
2. 직무소진
3. 직무만족
Ⅲ. 연구설계
1. 연구모형
2. 구성개념 간 관계 및 가설 설정
3. 자료수집 및 분석방법
Ⅳ. 성과분석
1. 표본의 일반적 특성
2. 측정개념의 타당도 및 신뢰도 검증
3. 연구가설 검증
Ⅴ. 결론
참고문헌

키워드

저자

• 박운서 [ Woonsuh Park | 경기대학교 관광전문대학원 관광사업경영 겸임교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338