Earticle

초록

영어

The purpose of this study is to investigate how the perception of organizational fairness among travel agency employees affects organizational trust and organizational effectiveness. For samples, 231 valid samples were taken from September 1, 2020 to September 30, 2020. The analysis results of this study were analyzed using the statistical package of SPSS for Window version 22.0. Multiple regression analyses were performed for hypothesis testing, and the results of this study were as follows: First, the distribution fairness, procedural fairness and interaction fairness of organizational fairness have been shown to affect organizational trust. Second, organizational trust has been shown to affect organizational immersion, job satisfaction and turnover intention of organizational effectiveness. Third, it was analyzed that organizational fairness affects organizational effectiveness. Finally, organizational trust was confirmed to have a mediating effect in the relationship between organizational fairness and organizational effectiveness. It is important to gain the trust of employees based on the hypothesis test results and to ensure fairness is recognized for positive effects.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 조직공정성
2. 조직신뢰
3. 조직유효성
Ⅲ. 연구설계
1. 연구모형 및 가설의 설정
2. 변수의 조작적 정의 및 설문의 구성
4. 자료수집 및 분석방법
Ⅳ. 분석결과
1. 조사대상자의 인구통계학적 특성
2. 측정변수의 신뢰성과 타당성
3. 구성개념 간 상관관계분석
Ⅴ. 결론
참고문헌

키워드

저자

• 윤여산 [ Yeosan Yoon | 경기대학교 일반대학원 관광경영학과 박사수료 ] 주저자
• 이재곤 [ Jaekon Lee | 경기대학교 관광경영학과 교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338