호텔 종사원이 지각한 포용적 리더십이 심리적 안정감과 직무성과에 미치는 영향 : 심리적 안전감의 매개효과
The Effect of Inclusive Leadership Perceived by Hotel Employees on Psychological Safety and Job Performance : Focusing on the mediating effect of Psychological Safety
The purpose of this study aimed to explore 1) the relationships between inclusive leadership perceived by hotel employees and psychological safety 2) the relationship between inclusive leadership perceived by hotel employees and job performance 3) the relationship between psychological safety and job performance 4) mediating effect of hotel employee’s perception of psychological safety. To achieve these purposes, questionnaire was developed based on previous study and data were collected by hotel employees. The results of the study are as follows; First, the results of this study shows that inclusive leadership perceived by hotel employees has a positive effect on psychological safety and job performance. Second, hotel employee’s perception of psychological safety has a positive effect on the job performance. Third, it has been found that the hotel employee’s perception of psychological safety mediating effects between inclusive leadership perceived by hotel employees and job performance. The purpose of this study is to identify the ways in which the hotel company 's performance can be increased through influential leadership in the hotel industry, and to present the influence and empirical model for hotel employees. and Based on the findings of this study and their implications, we discuss the limitations of this study and suggest directions for future research.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 포용적 리더십 2. 심리적 안전감 3. 직무성과 Ⅲ. 연구방법 1. 연구모형 2. 가설설정 3. 변수의 조작적 정의 및 측정 4. 자료수집 및 분석방법 Ⅳ. 실증분석 결과 1. 표본의 일반적 특성 2. 타당성 및 신뢰성 분석 3. 가설검증 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.