중국관광객이 지각하는 모바일 결제 앱의 특성이 지각된 가치 및 지속사용의도에 미치는 영향 : 지각된 관계혜택의 조절효과를 중심으로
The Influence of the Characteristics of Mobile Payment App Perceived by Chinese Tourists on Perceived Value and Persistent Use Intention : Focusing on the Moderating Effect of Perceived Relationship Benefits
This study aims to derive the important characteristics of mobile payment apps and analyze the impact relationship between perceived value and continued use intention. It was conducted for Chinese tourists who have experience using the Alipay. The analysis results of this study are as follows. First, it was found that security, a characteristic of mobile payment apps, did not affect perceived value. Second, it was found that the perceived functional value did not affect the intention to continue use. Third, in the relationship between the perceived value of the app and the intention to use it, the interaction term between the functional value and the perceived relationship benefit (economic benefit, informatization benefit) has a significant negative (-) effect on the continuous use intention. According to the research results, First, it suggests that research is needed to solve the security problem of payment apps so that tourists can use them without anxiety. Second, it is considered that efforts to increase the functional value of mobile payment apps are needed. Third, in identifying the needs of tourists and providing various information services accurately, efforts should be made to provide positive benefits such as discount events.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 모바일 결제 앱 2. 지각된 가치 3. 지각된 관계혜택 4. 지속사용의도 Ⅲ. 연구 설계 1. 연구모형 2. 가설 설정 3. 조작적 정의와 측정변수의 도출 4. 조사 설계 및 분석 방법 Ⅳ. 분석 결과 1. 조사대상자의 일반적 특성 2. 타당성 및 신뢰성 분석 3. 가설검증 Ⅴ. 결론 참고문헌
키워드
Mobile payment appPerceived valueIntent of continuous usePerceived relationship benefits
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.